4033 - Hwb Delivery Manager

Job summary

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Team/Division Overview

The Hwb programme is responsible for delivering safe, inclusive and bilingual national digital education services for Wales. The team ensures Hwb services support the Curriculum for Wales, protect learners’ rights, safety and wellbeing, and promote equitable access to digital tools across schools. Through strong governance, supplier management and assurance, the team ensures services are secure, resilient and compliant, while supporting the responsible introduction of new digital technologies that enhance teaching and learning.

Job Role

These posts are mapped to the Delivery Manager role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Job description

Hwb Cloud Delivery Manager (PAS)

The Hwb Cloud Delivery Manager plays a vital role in supporting the smooth, reliable, and secure operation of Hwb’s Provisioning and Authentication Service (PAS), the national identity and account management platform that underpins access to digital learning tools for every maintained school in Wales.

Working closely with the Senior PAS Delivery Manager, technical teams and managed service providers, the role provides day‑to‑day delivery support across a complex, multi‑supplier environment. This includes coordinating delivery activity, tracking progress against milestones, facilitating collaboration between suppliers and internal teams, and helping to resolve issues that could impact service continuity.

The post‑holder provides structure and discipline to the delivery process by supporting change governance, risk and issue management, and quality assurance activities. They help ensure developments meet agreed standards, safeguard users, and comply with data protection and security requirements. The role also contributes to continuous improvement by gathering insight, identifying inefficiencies, and helping drive enhancements that improve the reliability and effectiveness of the Provisioning Service.

Through proactive coordination, strong communication, and thoughtful engagement with stakeholders across local authorities, suppliers, and internal teams, the Delivery Manager helps ensure that Hwb’s core identity and provisioning services remain stable, resilient, and responsive to the needs of the education sector. This role directly supports the safe and impactful use of digital technology in Welsh schools, contributing to an equitable digital experience for all learners and practitioners.

Hwb EdTech Delivery Manager

You will work as part of a small team to support the delivery and implementation of the Hwb EdTech Programme which aims to drive the digital transformation of education in Wales. You will be supporting the delivery of digital initiatives related to informing and transforming the way schools embrace technology in the classroom. You will work closely with local authorities, through governance groups such as the Technical Standardisation Group (TSG) and partners to support them to meet the Education digital standards (EDS) and enhancing their digital maturity.

Reporting to the Hwb Senior EdTech Delivery Manager, the post holder will undertake a pivotal role in supporting the adoption of digital and technology across all maintained schools in Wales.

We are looking for candidates to join the Hwb team who are positive, motivated and well‑organised professional, driven by clear goals and a strong sense of public service. They will be energised by working at a national, cross‑sector level, helping improve digital experiences for learners, practitioners and schools across Wales. A background in education isn’t necessary but a good understanding of delivery, change management and supplier assurance is a must.

Person specification

As the Hwb Cloud Delivery Manager, you will:

• Support the Senior Delivery Manager in maintaining and monitoring the delivery roadmap, tracking progress, identifying slippage, and escalating risks or blockers promptly.
• Participate in and occasionally lead agile sessions with technical architects, managed service providers, and teams to maintain progress. Keep the Asana board updated and accurate.
• Ensure developments and enhancements deliver clear value for money and measurable benefits to end users, challenging others to think in the same way.
• Act as a point of contact for contracted suppliers, helping to ensure they meet contractual commitments and supporting the Service Delivery Manager in supplier performance discussions.
• Work collaboratively with technical teams, LAs, delivery partners and MSPs to ensure work packages are well‑defined, prioritised, and aligned to continuous service improvement.
• Provide clear guidance and hands‑on problem‑solving support to Local Authorities as they transition their school MIS platforms, ensuring continuity of Hwb accounts throughout migrations.
• Communicate technical updates, incident information and service changes through established channels, ensuring messages are accurate, timely and accessible.
• Support incident resolution processes by assisting with triage, coordination, and follow‑up actions.
• Assist the Senior Delivery Manager in managing, documenting and mitigating risks and issues affecting the provisioning service.
• Ensure all Non‑Functional Requirements (NFRs) are understood, met, and evidenced, raising concerns where suppliers fall short.
• Review the scoped requirements and use the security procurement framework to find a supplier who can conduct the annual ITHC together with the team.
• Work with suppliers to track and validate the remediation of IT Health Check (ITHC) and security assessment findings.
• Help ensure new features and changes undergo appropriate quality assurance, including safeguarding controls, data protection requirements, and UK GDPR compliance.
• Contribute to service reviews and lessons‑learned activities, ensuring improvements are captured and embedded into planning and delivery cycles.
• Support the creation of clear, accurate technical guidance and documentation to help stakeholders understand changes and reduce operational friction.

As the Hwb EdTech Delivery Manager, you will:

• Contribute to the implementation and consistent adoption of the Education digital standards (EDS), supporting alignment between national priorities and local delivery.
• Build and maintain relationships with a broad range of key stakeholders to support take up to realise transformation benefits offered by digital and technology.
• Support stakeholder collaboration and manage partners to encourage the opportunities and benefits through a standardised, consistent, and sustainable delivery approach.
• Provide day-to-day procurement support, managing stakeholder expectations and ensuring value for money.
• Assist with delivery assurance and governance, including tracking actions, risks, issues and dependencies, and escalating concerns appropriately.
• Identify obstacles faced by stakeholders, including strategic technology partners, and help them to overcome them.
• Inform the Hwb roadmap by focussing on what is most important to the delivery of existing and future Hwb products and services.
• Provide draft advice and information for senior management and Welsh Ministers on the Hwb EdTech Programme matters.
• Represent the Senior EdTech Delivery Manager, as and when required.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• You can manage stakeholder expectations and facilitate discussions between technical and non-technical stakeholders within a multidisciplinary team, with potentially difficult dynamics
• Planning: You can understand the environment and prioritise the most important or high value tasks using data to inform your planning while managing complex internal and external dependencies and remove blocked or impediments-

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage processStage 1Application FormStage 2Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Stuart Powell/Stephanie Wetton
• Email : schoolsdigitalservicesdivision@gov.wales

Recruitment team

• Email : sharedservicehelpdesk@gov.wales

Further information

Recruitment principles and complaints
We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.
If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.
If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.