4272 - Tribunal Case Officer X 3

Job summary

The post holder(s) will work as part of a large team which supports the Welsh Tribunals Unit and the 6 devolved tribunals. Mental Health Tribunal for Wales (MHRTW), Education Tribunal Wales (ETW) Residential Property Tribunal (RPT) Agriculture land Tribunal (ALT) Welsh Language Tribunal (WLT) and the Adjudication Panel Wales.

Job description

These are independent tribunals that provide appeal processes and access to justice.

The posts provide an opportunity to develop operational skills by ensuring that tribunal hearings are scheduled, and any follow up action is delivered in compliance with statutory requirements and within specified timescales.

The post holder(s) will be responsible for their own caseload.

Person specification

Main Duties

The postholder(s) will be responsible for:

• Preparing tribunal case files by acknowledging applications within the required timescales and maintaining an accurate record of incoming and outgoing correspondence.

• Arranging dates for hearings and securing panel members to take part in them.

• Communicating both verbally and in writing with a range of stakeholders ensuring that accurate records are maintained.

• Collating and distributing tribunal reports and tribunal hearing decisions to a range of stakeholders within the required timescales.

• Recording accurate information which is used to monitor the number of hearings that take place and how many tribunal members take part in the hearings.

• Clerking and admitting panel members to virtual hearings. Welcome attendees and support the tribunal hearing panel by dealing with any queries during the hearing.

• Ensuring that information given is accurate and complies with information security policies; escalating complex queries to the Business Managers.

• Maintaining accurate records and prioritising work to ensure deadlines are adhered to.

In certain tribunals there are also a requirement to:

• Processing incoming and outgoing post on a rota basis. This will require the post holder to attend a local Welsh Government office at least once a week.

• Acting as a first point of contact for telephone enquiries and a public facing mailbox which is covered between the hours of 9am and 5pm on a rota.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Leadership

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage processStage 1Application FormStage 2Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : WTU.Recruitment@gov.wales
• Email : WTU.Recruitment@gov.wales

Recruitment team

• Email : resourcinghub@gov.wales

Further information

Recruitment principles and complaints
We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.
If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.
If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.