7643 - Voids Co-ordinator

Title: Voids Co-ordinator

Contract Type: FTC 12 months (covering maternity leave)

Salary starting from £30,455 per annum (London weighted salary) dependant on experience

Grade: 5

Reporting Office: West Ham Lane, London

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: Tuesday 31st March 2026

Interview Dates: Wednesday 8th April 2026, in person at WHL

Please click here for the role profile Voids Co-ordinator Role Profile.doc

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, non-contributory life assurance, , lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Voids Team at Metra Living:

The Metra Living Voids Team is a consistently high performing team, turning voids around in an average of 2 weeks. Reporting to the Voids Team Manager, this is a great team to be part of, consisting of 2 co-ordinators and 4 supervisors. We’re currently looking for someone who has a great work ethic and the desire to help us continue to deliver a high standard of service to stakeholders.

If this sounds like you, we would love for you to apply!

Your Impact in the Role:

• Coordinating all aspects of the voids process, from allocating works to contractors to monitoring progress through to completion.
• Using a variety of systems to track and update voids, ensuring accurate information and smooth workflow at every stage.
• Helping maintain our strong performance standards, contributing to our average two‑week turnaround time.
• Working closely with Co‑ordinators, Supervisors, contractors, and internal teams to keep communication clear and proactive.
• Ensuring all voids are completed within agreed timeframes, following policies, procedures, and compliance requirements.
• Supporting a consistently high-performing team by bringing strong organisation, attention to detail, and a commitment to excellent service.
• Delivering a positive experience for residents and stakeholders through timely, high-quality void management

What you'll bring:

· Excellent organisation and planning skills

· Excellent attention to detail as you will be responsible for the compliance documentation

· Relevant experience in maintenance, PRS specifically would be desirable

· Experience working in a fast paced environment communicating with a range of internal and external stakeholders

· Proficient use of Microsoft packages and knowledge of bespoke systems

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

This role is being advertised by L&Q Group on behalf of L&Q PRS Co. Limited (trading as Metra Living). This is a separate entity to that of L&Q Housing Trust, and any offer of employment will be made by Metra Living and will be subject to their terms and conditions of employment.

If currently employed by L&Q Housing Trust, your length of service with L&Q will be recognised by L&Q PRS Co. Limited

Please note that as this role is a fixed term contract, if currently employed by L&Q Housing Trust your substantive role will not be kept open beyond the sale of PRS.