999 Contact Management Operator

Location

Force Headquarters

Agile working – work style

Fixed Base Worker

Business Area

Call Centre (Contact Management)

Department

Contact Management

Rank

N/A

Grade

E

Salary

£26,703 - £32,613

Part/Full Time

Full Time

Hours per Week

37

Additional Working Conditions

Suitable for Job Share, Part Time, Shift Work, Weekend Working

Type of Contract

Permanent

Vetting Level Required

MV

Description

Be the calm in someone’s chaos

Someone somewhere is having the worst day of their life… and they need you!

You’ll be the first voice people hear when they call 999 or 101, and what you do next matters.

Whether it’s a life-threatening emergency or a call for guidance, your voice will bring calm, clarity and action when it’s needed the most.

Real Impact, in real time

No predictable days, one minute you’re helping report a burglary the next you’re coordinating a response to something critical.

This isn’t your average role

• Answer calls and figure out what’s really going on…fast
• Use your judgement to solve problems and make quick decisions
• Support people through intense, emotional and chaotic moments

You don’t need to have done this before, but you do need to be:

• Calm under pressure
• A great listener who can pick up on what’s not being said
• Quick thinking with good judgement
• Empathetic but stay focused and professional

You’re not just answering calls, you’re making a real impact every shift, building great skills in communication, crisis handling and decision making.

You’ll be part of something bigger; protecting your community!

READY TO BE THAT PERSON?

Apply now and start making a difference from your very first call.

To understand how you can make Derbyshire safer together visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.

Document Attachment

999 Control Room Operator.pdf – 160KB