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Lorry Park Attendant Salary NS3 £24,027 - £24,404, per annumPermanent, 37 hours per week3:00pm until 11:00pm, Monday to Friday with occasional variations of these times subject to operational demands.Join the Team That Keeps Newark Moving! Newark and Sherwood District Council is looking for a proactive and reliable Lorry Park Attendant to help manage the day-to-day operations of the Newark Lorry Park. Working alongside the Deputy Parking Services Manager, you'll play a key role in supporting our parking services and ensuring the smooth, safe, and efficient running of the facility. If you’re someone who enjoys being hands-on, takes pride in public service, and wants to contribute to a well-run transport hub, this could be the opportunity for you.We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.We offer:<ul><li>Enrolment in the career average local government pension scheme.</li><li>A generous annual leave entitlement that increases with service.</li><li>Family-friendly benefits.</li><li>One days’ paid volunteering leave.</li><li>Lifestyle benefits platform.</li><li>Funded health cash plan.</li><li>£10 a month gym membership at one of our four gyms in the district.</li></ul>For more information, please contact Brian Rawlinson, Parking Services Manager on <a href="mailto:Brian.Rawlinson@newark-sherwooddc.gov.uk" target="_blank">Brian.Rawlinson@newark-sherwooddc.gov.uk</a>Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declared disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms. Closing Date:27th July 2025Interview: To be confirmed 





<ul></ul>

Newark & Sherwood District Council

Newark Lorry Park Attendant

Job Title: Assistant Customer Service Supervisor Starting Salary: £24,790 opportunity to progress to £27,269 per annum (pro rata for part time) – pay award pending Hours: 18.5 Location: Stevenage Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire LibrariesHertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.<h4>About the role</h4>Stevenage LibraryStevenage is a busy library with a large friendly team providing services to a diverse community. You will ideally have supervisory experience and excellent customer service skills.This post includes working every Sunday from 11.45 to 16.15. Please see attached rota, please ensure you can work these times before applying.Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.<h4>About you</h4>Essential<ul><li>You will have excellent communication and admin skills and you will be passionate about providing great customer care.</li><li>You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.</li><li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.</li></ul>Desirable<ul><li>Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM6 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Michelle LLoyd, Library ManagerT: 01438 864792 E: <a href="mailto:michelle.lloyd@hertfordshire.gov.uk" target="_blank">michelle.lloyd@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 5th August 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Rota - Assistant Customer Service Supervisor- Stevenage - 18.5 hours.pdf</li></ul> 





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Hertfordshire County Council

Assistant Customer Service Supervisor

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Sessional Registration and Ceremonies Officer REF: 2349&nbsp; SO1: £39,150 pa rising in annual increments to £40,344pa inc LW pro-rata, pa including LW Flexible Hours About Us: It is an exciting time to join Lambeth Council,&nbsp;we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth.&nbsp;To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Lambeth&nbsp; Join our dynamic and vibrant Registration Team to provide a professional and customer focused approach to &nbsp;a frontline service, meeting the needs of our customers at life's key moments. You will join a team of 20, which is made up of Registrars, Team Leaders, Senior Registrars, a Venues Officer and a Commercial Officer. About the Role: As a Sessional Registrar, you will be a part of some of the most important life changing moments for our citizens and you will be responsible for conducting weddings and civil partnership ceremonies in the many licensed venues within the London Borough of Lambeth, including our beautiful Grade 11 listed Town Hall. There will also be opportunities to undertake other civil registration related duties. As a sessional ceremonies officer, post holders will be working as and when required on a rota basis, weekdays, weekends, and Bank Holidays. This may also include occasional evening working (after 5pm). Ability to work weekends (on a rota basis) is essential.&nbsp; To be considered for interview, your CV and supporting statement will clearly evidence: <ul>
<li>You should have excellent communication skills smart appearance and a friendly and positive character.&nbsp;</li> <li>The ability to speak confidently in public is essential together with the ability to understand and apply rules and procedures.</li> <li>Able to evidence competent use of standard software packages</li> <li>You need good communication and organisational skills to maintain accurate records and to deal with unexpected situations.</li> </ul> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description &amp; Person Specification Contact Information: For an informal discussion about the role, please contact Rebecca Goodman, Registration and Nationality Services Manager, at <a href="mailto:rgoodman1@lambeth.gov.uk" target="_blank">rgoodman1@lambeth.gov.uk</a> Recruitment Timelines: Closing date: 11:59pm Sunday 3rd &nbsp;August 2025 Interviews: w/c 18th August 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Membership in the Local Government Pension Scheme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hybrid Working. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Programme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Discounts at local restaurants. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Discount at our Active Lambeth Gyms. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Learning and Development opportunities, including Apprenticeships. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cycle to Work Scheme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Secure Bike Storage facilities at our Town Hall and Civic Centre. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. NB: Under the Births Deaths and Marriages Regulations 1968 the following are disqualified from being a registrar: NonDischarged Bankrupt Authorised Person Secretary of Synagogues or Registering Officer for the Society of Friends Minister of Religion Medical Practitioner Midwife Undertaker or persons involved in the burial or cremation business or any anyone engaged in the business of life insurance. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please&nbsp;click&nbsp;here. We actively support applications from Lambeth Care Leavers

Lambeth Council

Sessional Registration and Ceremonies Officer

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<h2>Job introduction</h2>Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.Job Title: Team Manager OperationsA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:<ul>
<li>The role of Team Manager Operations is responsible for embedding a culture of customer focus within the team, setting clear goals and expectations of team members and providing advice, guidance and support&nbsp;</li>
<li>The Team Manager Operations is responsible for delivery of excellent customer service through the management of customer service advisors across multiple sites and channels including telephony, face to face, live chat, email, social media and digital</li>
<li>In the role of Team Manager Operations you will develop a high performing team across various Liverpool city council services, ensuring they are trained, supported and motivated to deliver excellent customer service.</li>
<li>As a Team Manager Operations you will be responsible for the effective management of your team's time and resources.&nbsp;Prioritise tasks, review schedules to ensure teams are effectively resourced, allocate resources appropriately, and monitor progress to ensure that deadlines are met</li>
<li>The Team Manager Operations will ensure a safe working environment for staff and customers, completing and reviewing all risk assessments, acting as the initial point of contact for all incidents, debriefing and supporting staff</li>
<li>As a Team Manager Operations you will support the ongoing development of customer experience, identifying underlying issues and making recommendations to address these.&nbsp;Adopt an omnichannel approach to problem solving, ensuring resolution in one channel does not create issues elsewhere</li>
<li>The Team Manager Operations will support the ongoing development of digital services, identify and make recommendations to improve online information and services and identify potential opportunities to digitise services</li>
<li>In the role of Team Manager Operations you will provide an escalation point for all customer service advisors, support them in addressing issues they have been unable to resolve. Negotiate and challenge performance within services and/or manage customer expectations or behaviour to reach an appropriate resolution&nbsp;</li>
<li>You will Investigate and respond to customer complaints (verbal and written) to the appropriate resolution within the agreed timescale and use customer feedback to improve service delivery, adding value into every interaction</li>
<li>As a Team Manager Operations you will provide guidance and support to your team members. Develop, deliver and/or facilitate induction and ongoing training, helping staff to develop their skills, providing feedback and coaching, and addressing any challenges or obstacles they may encounter</li>
<li>The Team Manager Operations will ensure that there is open and transparent communication within the team, as well as with other teams and stakeholders. Encourage collaboration and create opportunities for team members to&nbsp;share ideas and knowledge 
</li>
</ul>Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (Role dependent) -&nbsp;A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension scheme –&nbsp;option to join the AVC scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing -&nbsp;offer including Employee assistance programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date: midnight Sunday 27th July 2025 Shortlisting date:w/c Monday 28th July 2025 Interview date:w/c Monday 11th August 2025We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Sarah Kelly at <a href="mailto:sarah.kelly@liverpool.gov.uk" target="_blank">sarah.kelly@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.

Liverpool City Council

Liverpool City Council needs you!

Team Manager Operations

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9104/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9113/Customer_Assistant_JD__PS_2021.pdf" target="_blank">Customer_Assistant_JD__PS_2021</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;



The Atkinson, Southport, Merseyside
Customer Assistants
 Contract: Fixed Term, initially until 9th March 2026. Casual basis.
 Salary: Grade B / SCP2 £23,656 per annum pro-rata (£12.60 per hour)
 Hours per week: As required. Shifts will include evenings, weekends and bank holidays supporting our theatre shows &amp; events programme. The Atkinson in Southport is a leading arts centre housing a museum, gallery, library, cafe, shop, theatre and studio. We are seeking to recruit Customer Assistants to work on a casual basis, responding to the demands of our busy theatre and curatorial programmes. Including our very busy pantomime season throughout December. Customer Assistants are the first point of welcome and information for visitors to The Atkinson. You will be responsible for delivering the highest standards of customer service and customer care for visitors and audiences across all aspects of the programme. The Atkinson is open evenings and weekends as well as during the week. Many of the shifts will be in the evening, supporting the performing arts programme. Front of house responsibilities for hospitality will include working in the bar and ushering at theatrical events. Point of sale experience including bar experience will be beneficial to the role, and Customer Assistants must be over 18 as they may be required to serve alcohol. There may also be opportunities to work in the museum and gallery as invigilators. You will be a reliable and punctual person who has an interest in the arts and enjoys working in customer facing roles. The ability to communicate effectively and work as part of a team is essential to the position. You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will also be able to carry out administrative and financial routines, maintaining records to the designated standard. This can be a very physically demanding role; therefore we are looking for flexibility and adaptability. Candidates must also be able to work under pressure and on their own initiative. As a member of The Atkinson team you will be an enthusiastic advocate for the whole cultural offer. You will be expected to attend regular briefing and training sessions to keep up to date with developments across The Atkinson’s programmes, ensuring the centre maintains its status as a dynamic and evolving regional venue for arts, heritage, literature and information.
Interviews to take place 27th and 28th August 2025

Sefton Metropolitan Borough Council

Casual Customer Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9226/CVP_0394_-_JD.pdf" target="_blank">CVP_0394_-_JD</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9227/CVP_0394_-_PS.pdf" target="_blank">CVP_0394_-_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9230/CVP_0394_-_Conditions_of_Service.pdf" target="_blank">CVP_0394_-_Conditions_of_Service</a></li>
</ul>

 To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.&nbsp;
Come join us and be part of our success.
Do you want to work as part of a supportive team who strive to get the best out of every employee like the people in this video?&nbsp; <a href="https://vimeo.com/1088308008/edacde7846?share=copy" target="_blank">https://vimeo.com/1088308008/edacde7846?share=copy</a>
Are you someone who has excellent customer service skills?
Are you motivated to improve the experiences Children and Families through effective customer service?
Do you have the skills and experience to respond to Children’s stage 1 complaints, understand and collate the themes of complaints and integrate these into our practice improvement plan to continually learn and develop?
Are you passionate about Children and Families receiving a high-quality service? If so, you may be the perfect candidate for this role?
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;
Debbie Trill on Tel: 0151 443 3836 or Dion Jennings on Tel: 0151 443 2027&nbsp;
Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Children's Complaints and Customer Service Co-ordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8851/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8856/JDPS_Customer_Operations_Manager.pdf" target="_blank">JDPS_Customer_Operations_Manager</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Manager
Location: Marine Hall, Fleetwood
Service: Theatres
Salary: Grade 8 £35,235 - £37,938
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. The venue is a major part of the Fleetwood Waterfront Leisure Masterplan and continue to play an integral part in the lives of people in Fleetwood and the wider Wyre community. With plans to develop a second performance space at the venue, there couldn’t be a more exciting time to join the team. To help deliver these plans, we are seeking a motivated and experienced Customer Operations Manager to join our small but dedicated team and lead our front of house operations.
Job Purpose: As the Customer Operations Manager, you will be responsible for ensuring the highest standards of customer care and front of house management at Marine Hall. You will lead the hospitality, agency, volunteer and housekeeping teams to deliver an efficient and commercially savvy operation. Your role will include promoting, pricing, and coordinating events, supporting the box office, and ensuring efficient stock management and administration.
Key Responsibilities:
<ul>
<li>Supervise and organise the team and staffing levels to meet operational requirements.</li>
<li>Provide regular Duty Management cover for shows and events.</li>
<li>Develop and supervise direct reports, ensuring clear objectives and progress.</li>
<li>Manage external catering and event bar arrangements.</li>
<li>Support the General Manager in delivering the venue service plan.</li>
<li>Develop the programme of activities and shows within the venue.</li>
<li>Conduct regular drills and ensure the safety and security of public areas for all shows.</li>
<li>Promote the theatres and sell room/conference space, functions, dinners, parties, and weddings.</li>
<li>Operate computer systems including EPOS, electronic booking, creditor payments, and goods/services ordering.</li>
<li>Address customer complaints efficiently and promptly.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
<li>Appropriate management qualification (Desirable)</li>
<li>Personal Licence Holder Certificate or willingness to obtain one (Desirable)</li>
</ul>
Skills:
<ul>
<li>Excellent interpersonal and communication skills (Essential)</li>
<li>Understanding of performance management and staff development (Essential)</li>
<li>Knowledge of bar and catering operations (Essential)</li>
<li>Ability to produce reports and business plans (Essential)</li>
<li>Understanding of theatre/venue operations (Desirable)</li>
<li>Knowledge of health and safety legislation (Essential)</li>
<li>Event management skills (Essential)</li>
</ul>
Experience:
<ul>
<li>Experience in a theatre front of house role, preferably as a manager (Desirable)</li>
<li>Budgetary management and production of reports (Essential)</li>
<li>Managing health and safety in public facing businesses (Essential)</li>
<li>Managing events and bar/ catering functions (Essential)</li>
<li>Working with event/show companies and organisations (Essential)</li>
<li>Supervisory experience in a customer-facing service (Essential)</li>
<li>Experience with computerised box office systems and databases (Desirable)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
<li>Commitment to equal opportunities and appreciation of equalities issues (Essential)</li>
<li>Regular and reliable service (Essential)</li>
<li>Demonstrate behaviours that support our values (Essential)</li>
</ul>
The role includes weekend and evening work, with additional hours managed within annualised hours agreements.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 3 August 2025
Interviews in Fleetwood 12 August 2025

Customer Operations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8859/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8863/JDPS_Customer_Operations_Assistant.pdf" target="_blank">JDPS_Customer_Operations_Assistant</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Assistant
Location: Marine Hall, Fleetwood
Service: Theatres
Hours: 18.5 per week
Salary: £12.26 per hour
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
<ul>
<li>Deliver a high standard of customer care.</li>
<li>Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.</li>
<li>Ensure all customer feedback is received and escalated as necessary.</li>
<li>Maintain high standards of venue marketing and presentation.</li>
<li>Support efficient venue changeovers.</li>
<li>With appropriate training, support the box office to manage show incoming.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
</ul>
Skills:
<ul>
<li>Excellent attention to detail (Essential)</li>
<li>Understanding of a ticketing system (Desirable)</li>
<li>Good knowledge of event operations (Desirable)</li>
</ul>
Experience:
<ul>
<li>Experience of working in a busy customer-facing environment (Essential)</li>
<li>Experience of ticketing systems (Desirable)</li>
<li>Experience of managing priorities (Essential)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
</ul>
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 10 August 2025
Interviews in Fleetwood 20 August 2025

Customer Operations Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8768/Recruitment_pack_generic_April_2025.pdf" target="_blank">Recruitment_pack_generic_April_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8770/COA_JD_and_PS.pdf" target="_blank">COA_JD_and_PS</a></li>
</ul>

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete&nbsp;but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
&nbsp;&nbsp;<a href="https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form" target="_blank">https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form</a>
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.



Customer Operations Adviser
12-month fixed term contract
ost number: PRN000373
Grade: S4-S6 Bar 25
Starting Salary £30,032
Do you have effective customer service skills, a professional telephone manner and accurate admin skills? 
Are you energetic and self-motivated?
Are you looking to grow in your next career move?
Well, in your new role as a customer operations adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.
You will be assisting customers with access and information across a wide range of council services.
Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm, based at our office in Esher. Home working is also available.&nbsp; You will receive all the training you need to succeed.
If you’re interested in a career with the council, this is a great way to progress.&nbsp; We will invest in your learning and development to help you achieve your goals. Other benefits include:
<ul>
<li>23 days holiday</li>
<li>Free car parking</li>
<li>Home working</li>
<li>Cycle to work scheme</li>
<li>Annual health check</li>
<li>Contributory local government pension scheme</li>
</ul>
For more information about the role please contact Grace Fry, Customer Operations Manager: <a href="mailto:gfry@elmbridge.gov.uk" target="_blank">gfry@elmbridge.gov.uk</a>
Closing Date: 01 August 2025
Interviews: W.C 11th &amp; 18th August

Elmbridge Borough Council

Customer Operations Adviser

<ul></ul>





<h2>Job introduction</h2>
We are looking for an experienced House and Event&nbsp;Manager to join our busy Operations&nbsp;team and manage multiple events at The Brighton Centre
The post of House and Event Manager will be required to manage events at the Venue, ensuring all client event detail, timelines and logistics are correctly interpreted, disseminated and adhered to and a customer-focused service is maintained at all times during the Venue’s annual events programme; amounting to 255 occupied event days, welcoming 250,000 leisure customers, 50,000 conference delegates and managing 125 client accounts.
 Interview date: (TBC)
For an informal discussion, please contact (Don Hurley) - (Operations Manager) <a href="mailto:Don.Hurley@brighton-hove.gov.uk" target="_blank">Don.Hurley@brighton-hove.gov.uk</a>
<h2>About the role</h2>The Brighton Centre is an internationally known venue of considerable scale; it hosts conferences, events, exhibitions, meetings, festivals and concerts with a capacity of up to 5,500. The Brighton Centre sells in the region of 250,000 tickets per annum for its live entertainment programme consisting of approximately 90 live performances and holds on average 20 major conventions per year, amounting to a combined total of approximately 255 occupied event days per annum. This contributes to an annual economic impact to the City of Brighton &amp; Hove of circa £1bn per annum, contributing to 18,000 jobs in the local areaThe post holder will ensure that the Venue is always presented to the highest standards and remains compliant to best working practice during non-event days, providing management of all working personnel, contractors, and crew.Working within an ever changing business environment, the post-holder needs to possess a strong quality driven customer focus, combined with a demonstrable ability to plan and monitor complex business change in an uncertain environment whilst managing events on site and processing large amounts of information on a daily basis. Alongside this, the post-holder will be managing multiple accounts, all with different desired outcomes and each with the potential to bring in large amounts of revenue to the Tourism &amp; Venues Section. Attention to detail and understanding diverse needs is vital, with the ability to read situations quickly and think globally, understanding the impacts of each decision made on other areas of the business. Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.&nbsp;Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit&nbsp;<a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

45 Customer Service Jobs