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Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for our communities and our workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
We have an immediate vacancy for a highly motivated individual who wants to play a key part in the delivery of customer services to the residents of the borough, as an experienced Customer Services Officer.
The post holder will be based within our Contact Centre Team. This is a frontline role responsible for the delivery of customer service advice to our residents, working both from home and our Town Hall Contact Centre, on a rota basis.
We are looking for an individual with skills and experience as follows:
<ul>
<li>Experience of working within a customer-focused front-line service, preferably in Local Government</li>
<li>Good telephone and communication skills</li>
<li>The ability to deliver high quality, customer focused advice</li>
<li>Experience of CRM / Contact Centre telephony systems</li>
<li>Good problem solving and decision making skills</li>
<li>An understanding of Housing Benefit and Council Tax legislation is desirable but not essential.</li>
</ul>


St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.


Equality &amp; Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

Customer Services Officer, Contact Centre

Executive Group Director, Customer ServicesSalary: Competitive Location: Stratford, London or Trafford, Manchester Closing date: Tuesday 28th October, 9amWould you like the opportunity to shape the future of customer service for one of the UK’s largest housing associations, improving the resident experience and opportunities for 250,000 residents across more than 109,000 homes? At L&amp;Q, we believe passionately that people’s health, security and happiness depend on the place they call home. Our purpose is to provide homes and neighbourhoods that everyone can be proud of.We are seeking an exceptional leader to take on the role of Executive Group Director, Customer Services, driving excellence across housing management, customer services, income management, leasehold and homeownership services, our supported living subsidiary (L&amp;Q Living) and our charitable community foundation (L&amp;Q Foundation).This is a pivotal moment to join us. Our new corporate strategy is set to launch in 2026, and you will play a key role helping shape and lead its implementation. This is an exciting opportunity to influence the future direction of services to residents at L&amp;Q and ensure this is truly designed with residents at its heart.The successful candidate will proactively drive the design and delivery of good landlord services and will challenge L&amp;Q to ensure that these are resident-focused, as well as being reliable, repeatable and consistent. You will champion L&amp;Q’s commitment to social purpose and lead on our commitment to work with communities to create thriving and sustainable neighbourhoods. You will also be a key member of L&amp;Q’s Executive Group, working collaboratively with fellow directors to shape the strategic direction of the organisation. You will value being part of a high-performing executive team and contribute to a culture of shared leadership and accountability where we take time together to reflect, develop and lead as a collective.You will bring excellent leadership skills, be innovative in your approach and have a solid track record of working in large and complex organisations with a focus on the development of sustainable, efficient, customer-led improvements. You will be able to evidence that you have developed and delivered creative and successful customer solutions or change projects. You’ll need to be politically sensitive and will understand the regulatory landscape in which we operate, bringing in-depth experience of housing-related legal and compliance requirements across areas including home ownership and rental legislation, and housing-related contract law.Key to the success of this role will be the ability to engage residents and communities through a strong, collaborative relationship with our Resident Services Board, alongside MPs, local authorities and community partners.If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.Rosie Gunn on 07964 841 007, Tim Hills on 07393 011 130 Or visit the microsite by clicking here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjoin-lq.co.uk%2F&amp;data=05%7C02%7Cemily.james%40gatenbysanderson.com%7Cdc52cca267574c4e4c0408de00c77fd4%7C9ae6db0e23ea4e89bd999e3ad2a2d457%7C1%7C0%7C638949054017938251%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UhvXdFPRQDnr%2B71A1qGyb0N5IcOfgAcroxzVNYp%2BL%2Fk%3D&amp;reserved=0" target="_blank">https://join-lq.co.uk/</a>Closing date: Tuesday 28th October 2025 – 9amWe are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.





<ul></ul>

London and Quadrant Housing Trust

Executive Group Director, Customer Service

Please note this role is a 12 month fixed term contract. We’re looking for a Customer Care Coordinator to join our team and help deliver a high-quality, responsive service to our residents from pre-construction of our new build homes through to handover and occupation. You’ll be the key point of contact for customers, contractors, and internal teams, ensuring that every new home meets expectations and that any issues are resolved quickly and professionally. This is a dynamic role where you’ll be involved in everything from snagging and home demonstrations to defect resolution and customer support, helping to create a positive experience for every resident.What you'll doOn a day-to-day basis, you’ll carry out pre-move-in snagging checks, organise and deliver home demonstrations, and ensure handover documentation is complete and accessible. You’ll liaise with residents to log and resolve snagging issues, support the Delivery Team during construction, and attend progress meetings on site with the contractors. You’ll manage customer queries via email and phone, visit homes to resolve issues early, and maintain accurate records across housing management systems. You’ll also support the Customer Care Manager by reporting on key issues and ensuring service levels and KPIs are consistently met. You will be required to attend the office 1 day a week with 1 or 2 days out on site.What you'll need<ul><li>Experience in defects resolution, aftercare, or repairs within social housing or private sector</li><li>Strong communication and negotiation skills with internal and external stakeholders</li><li>Good understanding of the construction process and project management principles</li><li>Excellent organisational skills and attention to detail, especially when reviewing documentation</li><li>Confidence in delivering exceptional customer service and managing expectations effectively</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Monday 27th October We may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Peabody

Customer Care Coordinator

Admin options: <a href="index.cfm?fa=jobs.login">Login</a><h4>Customer Care &amp; Business Support Officer</h4>Job title: Business Support and Customer Care OfficerFull Time - 37 hours Closing Date - 10th October Location: Various Locations in Castle PointGrade 4 , SCP 13-16 - £29,064 - £30,518We are looking for a full-time Business Support and Customer Care Officer to work in Castle Point Borough Councils recreation team:Key Skills and abilities<ul><li>Organisational &amp; Communication: Good organisational and communication skills.</li><li>Initiative &amp; Prioritisation: Ability to work on own initiative, prioritise workload, make decisions under pressure, and respond well to new challenges.</li><li>Customer Service: Ability to provide exceptional customer service and handle difficult situations effectively.</li><li>Financial Handling: Ability to handle cash and card transactions accurately and securely.</li><li>IT Competence: Competent in the use of Microsoft Office software and handheld technology.</li><li>Customer Focus: Ability to provide customer-focused services and build rapport.</li><li>Health &amp; Safety: Practical knowledge of Health &amp; Safety.</li></ul>Experience<ul><li>Customer Service: Prior customer service experience.</li></ul>Any Other Desirable Experience<ul><li>Recreational Knowledge: Understanding of recreational activities and services, including leisure centre programmes, community hall bookings, and park and open spaces programming.</li><li>Booking Systems: Knowledge of Recreational booking systems.</li><li>Administrative: Prior administrative experience.</li><li>Financial: Prior financial handling experience.</li><li>Community Engagement: Prior community engagement experience.</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Competitive pay + large pension contribution</li><li>On-going CPD training</li><li>Part of a multiple award winning team</li><li>Get discounts at hundreds of high street jobs with our discount scheme</li></ul>For an informal discussion regarding this role, please contact Gary Bultitude – 01268 882245 .The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/631/Customer Care &amp; Business Support Officer JD.pdf">Customer Care &amp; Business Support Officer JD.pdf</a> (150kb)</li></ul>





<ul></ul>

Castle Point Borough Council

Customer Care & Business Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7106/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7107/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7108/Resident_Contact_Advisor_Sept_2025.docx" target="_blank">Resident_Contact_Advisor_Sept_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.
We have an exciting opportunity for a Contact Centre Advisor to join us!
This is a full-time, permanent role with hybrid working, and a salary of £23,706- £25,306 per annum.
The Role:
As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.
Your role will involve:
<ul>
<li>Dealing with residents on the phone</li>
<li>Logging and resolving and escalating all enquiries.</li>
<li>Digital interaction with residents by e-mail etc.</li>
</ul>
What we are looking for:
Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
Full training will be given.
What we offer:
<ul>
<li>32 days annual leave</li>
<li>Flexible working including a hybrid working pattern for a better work-life balance.</li>
<li>Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.</li>
<li>Free employee parking close to the offices.</li>
<li>Give As You Earn scheme.</li>
<li>Instant Reward Scheme to recognise and reward innovative achievement.</li>
<li>Employee Assistance Programme providing counselling, advice and information.</li>
<li>Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.</li>
</ul>
Interview dates: 28 or 29 October 2025
If you wish to discuss this position informally, please contact Zoe Porter or Gail Barrons both supervisors on 01628 683816.

Contact Centre Advisor

Job Title: Customer Service Advisor Starting Salary: £25,583 opportunity to progress to £28,141 per annum (pro rata for part time) Hours: 37.0 Term Time + 3 weeks Location: Welwyn Garden City Contract Type: Permanent Directorate: Resources<h4>About the team</h4>To provide essential support across key areas of the business, front-of-house assistance at reception, and customer service support. This role plays a vital part in ensuring smooth operations and delivering a high standard of service to both internal and external stakeholders.<h4>About the role</h4><ul><li>Reception Cover 4-5 days / week</li><li>To be customer facing, booking guests in, directing people to various departments</li><li>Providing excellent customer service on all enquiries via the telephone, email or the web-platform.</li><li>Providing support on general customer matters and dealing with third party correspondence.</li><li>Completing accurate and efficient input of sales orders within agreed SLA’s and responding to delivery enquires.</li><li>Communicating with the Customer Account Managers, buyers and other internal partners on customer order enquires.</li><li>Assessing customer needs and making pro-active recommendations.&nbsp; Upsell and cross sell where possible</li><li>Undertake a range of administrative duties, filing, faxing, scanning and photocopying and deal with all general matters including, correspondence, invoices and timesheets according to local procedures</li></ul> <h4>About you</h4>Essential:<ul><li>A strong customer service background,</li><li>Confident in dealing with phone-based customer enquiries across internal and external customers with the ability to multitask and prioritise resource to achieve the business goals.</li><li>Competency in using and managing computer databases, call management systems and spreadsheets.</li><li>An excellent telephone manner</li><li>Demonstrates a good working knowledge across software packages such as Microsoft Office.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP6 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Clare.Lewis@hertsfullstop.co.uk" target="_blank">Clare.Lewis@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: to be confirmed&nbsp;Benefits of working for usWe welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Customer Service Advisor

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact.With the objectives of:<ul>
<li>Providing first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop/Reception areas and Contact Centre.&nbsp;</li>
<li>To be an advocate for the delivery of service excellence across the council, and all our external partners.&nbsp;</li>
<li>To complete administrative tasks to an acceptable standard within any deadline or targets that have been set.</li>
<li>To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.</li>
</ul><h2>Additional information</h2>We are looking for like-minded colleagues who:<ul>
<li>Can provide an effective customer-focused service.</li>
<li>Can work closely with colleagues to seek feedback and resolve complaints.</li>
<li>Meet performance targets.</li>
<li>Have a flexible approach.</li>
<li>A 'can-do' attitude</li>
<li>Excellent communication and listening skills</li>
<li>Able to work as a team</li>
<li>Attention to Detail</li>
<li>Engaging Personality</li>
<li>Problem-Solver</li>
</ul>These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Trainee Customer Services Adviser

<h4> Location </h4> Force Headquarters <h4> Agile working – work style </h4> Fixed Base Worker <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> Contact Management <h4> Rank </h4> N/A <h4> Grade </h4> E <h4>Salary</h4>£25,626 - £31,296<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time, Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV <h4> Description </h4>Every second counts, be the calm voice that makes all the difference.As a Contact Management Operator, you’re the public’s lifeline in their most critical moments, responding to emergencies, assessing risks, protecting the vulnerable, and helping prevent harm. From life-threatening incidents to deeply distressing situations, your composure and adaptability will be essential.No two days are the same, whether it’s a missing person, a road traffic collision, or a crime in progress, you’ll be trained, resilient, and ready to act.This is more than a job, it’s a chance to be the voice that brings help, hope, and safety when it matters most.What you’ll be doing<ul><li>Working across the Force Control Room with police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered and professionally and accurately recorded.</li><li> You will be talking to people in potentially dangerous or vulnerable situations, staying calm and providing the most appropriate response.</li><li>You will be effectively managing operational policing incidents ensuring that resources are deployed as quickly as possible.</li><li>Talking to callers so you can establish the severity and nature of incidents</li></ul>The must haves<ul><li>An excellent communicator, able to listen and extract information quickly</li><li>Able to deal with conflict, emergency, or stressful situations, remaining calm under pressure</li><li>Experience of customer service or in a customer facing role; however, your attitude and experiences will help you to excel in this position.</li></ul>What’s in it for you?At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of <a href="https://careers.derbyshire.police.uk/what-we-can-offer-you" target="_blank">reward and benefits </a>that if you join us you could enjoy.Salary: circa £35,000 pro rata including allowances and enhancements.<ul><li>This is made up of a basic salary of £25,626 and shift and weekend allowances ranging from 14% to 20%, depending on the shifts worked.</li></ul>Shift Patterns and TrainingWhat’s Next?<ul><li>To support you with your application we have provided some <a href="https://view.pagetiger.com/Leadership-and-Talent/application-guidance" target="_blank">application guidance</a> and <a href="https://careers.derbyshire.police.uk/find-job/our-recruitment-process" target="_blank">our recruitment process</a>.</li></ul>Who we areAt Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people; people like you who contribute to the policing of Derbyshire.To understand how you can make Derbyshire safer together visit our <a href="https://careers.derbyshire.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-66f8655ca511/candidate/download_file_opp/9024/56782/1/0/a093bd4d2bbb35506330b7c901a5ea81471f0dba" target="_blank"> Contact Management Operator.pdf – 168KB </a><h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-66f8655ca511/candidate/download_file_opp/9024/56782/2/0/22fee22a9e0528a8aad8410d623204965d185b38" target="_blank"> Contact Management Operator Recruitment and Training Information.pdf – 145KB </a> 





<ul></ul>

Derbyshire Constabulary

Contact Management Operator

<ul></ul>







Licensing Services Assistants x 2 - 2 years fixed term
<ul>
<li>Are you a problem solver, interested in a role where no two days are the same?</li>
<li>Do you have exceptional organisation skills?</li>
<li>Do you have excellent communication skills and a positive attitude?</li>
</ul>
 Look no further! We have a fantastic opportunity for a Licensing Services Assistant to join our team here at St Helens Borough Council. 
Licensing Services carries out an important regulatory function, undertaking a range of duties to help ensure public safety and support business within the borough along with providing the Councils local land charges service. The role involves providing excellent customer service in local authority licensing, including taxis, venues and premises, large scale events, and everything in between, including Alcohol, Entertainment, and Gambling. This is a very varied and fast paced role where full training and support will be provided The team enforce the law, investigate complaints, provide advice and guidance and process applications within legal timeframes and work closely with a variety of stakeholders including internal and external partner organisations such as the Police, Fire Service and local businesses. The role includes processing applications and producing licences within legislative timescales, inputting presenting and interrogating statistical data, providing professional advice to licensing enquiries, arranging and carrying out face to face appointments, dealing with requests for service, identifying service improvements, and liaising with internal and external agencies. We would love to hear from candidates that have: 
<ul>
<li>Excellent communication skills</li>
<li>A professional, welcoming and positive attitude</li>
<li>Ability to multi-task and manage a varied workload in a flexible environment</li>
<li>Strong organisation and attention to detail skills</li>
<li>Good IT skills and experience of using Office application including Word, Excel and Outlook</li>
</ul>
 
Previous experience in this field would be welcome but is not necessary as full training will be provided.




Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..<a href="https://jobs.sthelens.gov.uk/" target="_blank">St Helens Borough Council | Jobs | Search here for your perfect career - Home Page</a>


Roles That Matter
Full Job Description &amp; Person Specification Documents are included with this advert.
We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.
Share this vacancy with friends and family via your socials below!

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.


Equality &amp; Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

Licensing Services Assistant x 2 - 2 years fixed term

Reference: SEP20252307Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/4e5e3048-83a1-4966-9b69-6bc2f1e95817?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsResolutionOfficerRole%282%29.docx%22&amp;response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251003/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251003T040029Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=79ef8b2c4989056738d16f9dbf3a3aaff9c75f66b02d050ecb1e1118d8c16b9c" target="_blank">ComplaintsResolutionOfficerRole(2).docx</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/21ccc1a3-e634-4137-a536-d901f3c012e1?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251003/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251003T040029Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=287b2df1c8c3fe48e3fd9bac0fe8f382211c201a0b27dbb41f6154f3bc3cab60" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li></ul>Join Our Team as a Complaints Resolution OfficerThe Complaints Officer plays a vital role in delivering a fair, transparent, and customer-focused complaints process. You will be responsible for investigating and responding to Stage 1 complaints in a timely and high-quality manner, providing written responses that reflect empathy, clarity, and a strong understanding of the issue. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Investigate &amp; Respond: Tackle Stage 1 complaints with clear, empathetic, and timely written responses.</li><li>Triaging &amp; Collaboration: Manage the complaints inbox, triage new cases, and work closely with colleagues across the organization to resolve issues.</li><li>Drive Improvements: Identify service challenges, provide constructive feedback, and champion quality assurance to uphold our high standards in customer care.</li></ul>What We’re Looking For:<ul><li>Experience: Minimum 1-2 years’ experience handling complaints for a Housing Association.</li><li>Expertise: Skilled in complaints investigations.</li><li>Professional: Great at writing letter responses to residents.</li><li>Setting Standards: A role model for what great customer service looks like.</li><li>Challenge Status Quo: Confident holding people to account.</li><li>Accountable: Proactive and solution focused.</li></ul>Ready to make a real impact? Apply now!Closing date: 15 October 2025 at 11:59pmShortlisting: 16 &amp; 17 October 2025Telephone Interviews: 21-23 October 2025Interviews: 27-31 October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Wandle Housing Association

Complaints Resolution Officer

Reference: SEP20252306Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/9562a207-4c65-4552-8d77-405a5752fbca?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251003/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251003T040025Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=a90eeef147801b39da1591a920327c107e3888e63be944aa21234ce9553e762e" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/e53c5c70-a65d-4901-94d5-d188c7e9c6cb?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsImprovementManagerJD%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251003/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251003T040025Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=8be04c0447178261f326bee39bfe2a2acf6a0e2b53509a2389b818b4ec5ff0d8" target="_blank">ComplaintsImprovementManagerJD(2).pdf</a></li></ul>Complaints Improvement Manager - London, England - Hybrid 2 office days per week - Circa £60,000 The Complaints Improvement Manager will be responsible for the full end-to-end complaints process, and act as Wandle's subject matter expert on complaints handling. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Leadership: Lead and develop a team of Complaints Officers to deliver a high performing, customer focused service. </li><li>Management: Manage the end-to-end complaints process, ensuring timely triage, effective investigation, and high quality responses. </li><li>Coordination: Coordinate responses to the Housing Ombudsman, manage the portal, and ensure learning from decisions is shared. </li><li>Expertise: Be our subject matter expert on complaints handling.</li><li>Organisation: Ensure effective document control and record keeping to ensure transparency and accountability.</li></ul>What We’re Looking For:<ul><li>Experience: Experienced Line Manager who has successfully built and led a high performing team.</li><li>Experience: 2-3 years of experience of leading a complaints or improvement team within a Housing Association.</li><li>Ability: Proficient at working with customers and colleagues to deliver positive outcomes and improve services.</li><li>Ability: Have high levels of personal judgement and the ability to provide constructive feedback to others. </li></ul>Ready to make a real impact? Apply now and help shape the future of Wandle for our Tenants. Closing date: 15th October at 11:59pmShortlisting: 16th &amp; 17th October 2025Telephone Interviews: 21st-23rd October 2025 Interviews: 27th - 31st October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Complaints Improvement Manager

<ul></ul>





<h2>Job introduction</h2>
Fixed Term for 12 months
Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs?&nbsp;
If you’re a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.
For an informal discussion, please contact Repairs Helpdesk Supervisors on helpdesksupervisors<a href="mailto:delia.smallwood@brighton-hove.gov.uk" target="_blank">@brighton-hove.gov.uk</a>&nbsp;
<h2>About the role</h2>What will I be doing?<ul>
<li>You’ll answer inbound calls and emails from our residents who require repairs to their council properties.</li>
<li>Responsible for providing accurate information, advice and assistance to our residents.</li>
<li>Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team</li>
<li>Liaising directly with other teams within the council, both verbally and in writing.</li>
<li>Conducting customer surveys via outbound calls</li>
<li>Providing excellent customer service</li>
</ul>What we are looking for<ul>
<li>Strong communication and empathy skills</li>
<li>A good standard of IT skills</li>
<li>A high level of attention to detail</li>
<li>A genuine passion for helping others</li>
<li>Ability to work as part of a team but also able to work under your own initiative</li>
<li>Ability to work under pressure</li>
<li>Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable</li>
</ul>In return for your skills and hard work, we offer:<ul>
<li>A standard&nbsp;working week of 37 hours per week plus 5.5 hours of contracted overtime (Monday – Friday 08.00 – 17.00).</li>
<li>A full induction with on-going development</li>
<li>Paid annual leave</li>
<li>Pension scheme</li>
</ul>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlis<h2>Additional information</h2>
Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £28,142 &amp; £28,598.
For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a>
<h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Housing Repairs Helpdesk Customer Service Advisor

Job Title: Customer Service Supervisor - Hemel Hempstead 18.5 hours Starting Salary: £27,693 opportunity to progress to £31,021 per annum (pro rata for part time) Hours: 18.5 - job share&nbsp; Location: Hemel Hempstead Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in [X] Library, ensuring high standards of customer service are maintained at all times.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy Tier 1 library within a thriving community. This is a job share role working with a partner Customer Service Supervisor also working 18.5 hours per week.Based with The Forum, run by Dacorum Borough Council, Hemel Hempstead library is open to the public seven days a week. The library is home to a CreatorSpace, offering a range of technologies.Hemel Hempstead Library also supports Adeyfield, Bovingdon, Kings Langley and Leverstock Green Libraries.<h4>About the role</h4>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and developmentAs part of the Hemel Hempstead’s local management team you will be responsible for the delivery and promotion of all frontline services in Hemel Hempstead Library, ensuring high standards of customer service are maintained at all times.Staff working at Hemel Hempstead Library benefit from access to an annual parking permit for £40 per annum, allowing use of Watergardens carpark 7 days a week.<h4>About you</h4>Essential<ul><li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li><li>Ability to successfully supervise a team, using a collaboration and delegation to achieve aims</li><li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>Skills to support maintaining Health &amp; Safety, Property, and training requirements in the workplace</li></ul>As part of Hemel Hempstead Library local management team, a great opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Libraryy Manager Ross Field or Senior Operations Librarian Ian Pattison on 0300 123 4049. for an informal discussion about the role.Interview Date: 23 October 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Rota - Customer Service Supervisor - Hemel Hempstead Library - 18.5 hours.pdf</li></ul> 





<ul></ul>

Customer Service Supervisor - Hemel Hempstead 18.5 hours

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6420/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6424/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6425/ROTA_PATTERN_21.92_HOURS.pdf" target="_blank">ROTA_PATTERN_21.92_HOURS</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
Leisure Attndant / Lifeguard post
Location: Bootle Leisure Centre
Type – Permanent 21.92 Hour post – Fixed Shift pattern in place– including evenings and weekends (please review shift patterns below, we operate a summer rota April to September and winter rota pattern October to March. Suitable candidates must be available to work shift pattern attached)
An opportunity has arisen within Sefton Council for a part-time leisure attendant, based at Bootle Leisure Centre to join the team. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are always maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Qualifications - It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience - The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Interviews: week commencing 27th October 2025

Sefton Metropolitan Borough Council

Sefton Council LGA Peer Review - 2022

Leisure Assistant / Lifeguard

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5994/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5996/Job_Profile_Operations_Assistant.pdf" target="_blank">Job_Profile_Operations_Assistant</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
About the Role&nbsp;
Camberley Theatre is seeking an Operations Assistant to support with the general activities within the theatre.&nbsp; The successful applicant will be responsible for day-to-day tasks such as taking in deliveries, room set-ups, hospitality preparations for functions, light maintenance and cover for Box Office and Front of House where required.&nbsp; The role will also include regular duty management, ensuring the efficient and safe delivery of all theatre Front of House operations during shows and events.&nbsp; The role is a permanent, part-time position with hours allocated on a rota basis dependent on business needs.&nbsp; Shifts will vary across daytime, evening, weekdays and weekends and it is imperative that applicants have good availability to accommodate this kind of shift pattern.&nbsp;
This role is ideal for individuals who enjoy variety in their work and flexibility within their shift pattern.&nbsp;
About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and/or events and have good communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and supervisory experience would be advantageous but is not essential.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You must have good availability and flexibility in terms of working hours and a desire to deliver excellent customer service.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Surrey Heath Borough Council

Operations Assistant

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1 Year Fixed Term Contract Ref: CS010 We are thrilled to offer an exciting opportunity for an enthusiastic individual with a passion delivering outstanding customer service to join our team.&nbsp; If you’re someone who enjoys helping others and thrives in a fast-paced, collaborative environment, we want to hear from you. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive the best possible service across multiple channels, including telephone, face to face interactions and email. It is essential that you can demonstrate you have a good level of general education, including English and Maths as well as excellent communication skills.&nbsp; In addition to proficient IT skills, you should have experience of delivering customer service to a high standard and be able to demonstrate good listening and questioning skills. The role offers a flexible hybrid working arrangement, where once trained you will have the opportunity to work from home or within the Council offices.&nbsp; Flexibility in shift patterns and the ability to work in Hemel Hempstead, Berkhamsted or Tring is required. The deadline for applications will be midnight on the closing date shown in the advert details.

Dacorum Borough Council

Customer Service Representative

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5720/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
&nbsp;About the Role&nbsp;
Camberley Theatre is seeking an Events Coordinator to support the Venue and Events Manager with the delivery of the theatre’s programme of professional and amateur events, shows, concerts, hospitality offer and other activities including film and outdoor events.&nbsp; The successful applicant will work with the venue team to ensure seamless delivery of events in line with customer requirements, and act as the first point of contact for all commercial, community and internal hires of the theatre’s facilities and conference spaces, including (but not limited to) shows, conferences, classes and private parties.&nbsp; This is a key role as hire revenues account for a significant portion of annual income for the theatre and it is imperative that relationships with regular hirers and local groups are maintained to a high standard.&nbsp; The post-holder will be responsible for driving hire revenues and identifying opportunities for new types of hires and events while ensuring Camberley Theatre remains competitive.&nbsp;
&nbsp;About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and events and have excellent communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and Artifax booking system would be advantageous but is not essential.&nbsp; You will have a strong understanding of hirer requirements, specifically within a theatre setting and an ability to create and maintain effective relationships, engendering trust through clear and open communication.&nbsp; You will have the ability to ensure services and events are quality driven and be responsive to customer needs and expectations.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You should have the ability to be creative and innovative in all aspects of service delivery and operational performance.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Events Coordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5721/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5724/Job_Profile_FoH_Guest_Experience_Officer.pdf" target="_blank">Job_Profile_FoH_Guest_Experience_Officer</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
&nbsp;About the Role&nbsp;
Camberley Theatre is seeking a Front of House and Guest Experience Officer to lead on customer relations and drive guest experience improvements and innovation.&nbsp; The successful candidate will be the primary customer service contact and will be responsible for managing direct communications with theatre customers and creating further engagement opportunities.&nbsp; They would lead on guest experience improvements, using feedback from customers and team members to continually improve the theatre’s performance.&nbsp; The post-holder should have a good understanding of accessibility and safeguarding as this will form an integral part of guest experience considerations.&nbsp;
&nbsp;There is a requirement for regular Duty Management within this role, ensuring the efficient and safe delivery of all theatre Front of House operations including box office, general stewarding and bar service during shows and events.&nbsp; Shifts will vary across daytime, evening, weekdays and weekends and it is imperative that applicants have good availability to accommodate this kind of shift pattern.&nbsp;
&nbsp;About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and/or events and have excellent communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and supervisory experience would be advantageous but is not essential.&nbsp; You will have a strong understanding of customer service within the ticketing/events industries and an ability to pull key information from data to support the development of business strategy.&nbsp; You will have a good understanding of safeguarding and accessibility legislation and an ability to design for accessibility in all aspects of guest experience.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You must have good availability and flexibility in terms of working hours and a desire to deliver excellent customer service.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Front of House and Guest Experience Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Tonbridge & Malling Borough Council

Senior Service Supervisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4410/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4416/Job_Description_for_Leisure_Attendant__3_.doc" target="_blank">Job_Description_for_Leisure_Attendant__3_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4417/Vacant_25.65_post.pdf" target="_blank">Vacant_25.65_post</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
An opportunity has arisen within Sefton Council for a full-time leisure attendant, based at Bootle Leisure Centre. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Qualifications 
It is essential you have a current RLSS Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED or Pool plant operator’s certificates are also desirable.
Please view the fixed rota pattern attached 
Skills and Experience
All candidates should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Closing Date - 05/10/25
Interview Date - W/C 13/10/25

Leisure Attendant

<h4>About the role</h4><h4>Role Summary</h4>To be the first point of contact with our customers, ensuring customer satisfaction in line with our service strategy, working as part of a team to provide a comprehensive customer experience.<h4>Salary:</h4>£26,873<h4>Hours of Work:</h4>35<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month <h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>I have been with TCH 15 years, and the colleagues I work with have made it such a great place to work. I really love what we do for our residents and enjoy being part of the Customer Services Team. In Customer Services we are the front-line team taking the initial calls and enquiries from residents, regarding everything from ASB to Repairs. Every call is different, and the team have incredible knowledge on many different topics. It is so rewarding working with such great colleagues and seeing the ways in which we can help our residents. Emma Browning Customer Service Team Leader <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><h4>During your apprenticeship you will</h4><ul><li>Dedicate at least 20% of your working hours to training or studying by attend training sessions, workshops, and meetings to gain essential knowledge in the field.</li><li>Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding.</li><li>Complete assignments, assessments, and coursework to fulfil the programmes requirements.</li><li>Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development.</li><li>Receive mentoring and support from experienced professionals, offering guidance to help you succeed.</li><li>Have opportunities for career development within the company, exploring potential growth and advancement.</li><li>Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship. If you have not yet achieved a Level 2 in Functional Skills in math’s and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship.</li></ul><ul><li>Ensure effective customer contact is achieved within set timescales, and in line with policy and procedure, using all communication platforms, including taking telephone calls and responding to e-mails/webchats.</li><li>Respond to online customers general/repairs enquiries and provide standard written responses in line with guidance.</li><li>Taking customer repairs calls, diagnosing issues &amp; booking repairs appointments.</li><li>To maintain accurate and timely record keeping.</li><li>Participate in training, following identification of needs through a training needs analysis.</li><li>Take an active role in the implementation of new customer service initiatives.</li><li>Participate in projects and working groups at the request of the Customer Services Manager.</li><li>Assist the Customer Services Manager in the implementation of policies and processes aligned with a good customer experience, with a view to improving performance by listening to and acting on customer feedback.</li><li>Assist with the creation and review of processes for the customer services team and ensure processes are adhered to.</li><li>Ensure full business continuity is achieved by providing cover for the operation where necessary, this may include working in any of our offices from time to time.</li><li>Apply professional curiosity to help identify if residents have circumstances which may make them potentially vulnerable and if they have additional support needs; signpost to internal and/or external support services.</li><li>Promote resident engagement opportunities and capture resident feedback to support our resident engagement objectives, with a view to continuous improvement.</li><li>Effectively liaise with other departments/staff/outside agencies as appropriate.</li><li>Provide day to day facilities cover as needed.</li></ul><h4>General</h4><ul><li>To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.</li><li>Recognise, respect, and promote the different roles and diversity of individuals.</li><li>To actively contribute towards the key performance indicators and professional standards.</li><li>Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To participate in training, attend other meetings, and staff events as required.</li><li>Be an effective member of your team, presenting a positive impression of your section and the Group.</li><li>Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.</li><li>Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.</li><li>Maintain awareness of budget requirements and value for money while delivering your role.</li><li>Consider and highlight any risk to the organisation or individuals whilst delivering your role.</li><li>Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>GCSE or equivalent education</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Office administration experience</li><li>Customer service experience</li><li>Microsoft Office experience</li><li>Knowledge of housing policy and procedure, including diversity, equality and inclusion, and an understanding of housing associations</li></ul><h4>Behaviours</h4><h4>Eligibility Criteria</h4>To be eligible for apprenticeship funding you must meet the following eligibility criteria:<ul><li>You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this)</li><li>You must not hold a qualification at the same level or higher in the same subject</li><li>You will need to be 18 or older at the start of the apprenticeship</li></ul>If you are unsure whether you meet the eligibility criteria please contact <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a> and one of the team will be happy to discuss your application with you.<ul><li>Calm, confident, and approachable manner</li><li>Excellent communication skills, face to face, in writing and via telephone</li><li>Ability to think and act quickly in a pressurised environment</li><li>Proven ability to negotiate outcomes and solve problems</li><li>Experience of using own initiative to implement and improve work systems</li><li>Ability to prepare and interpret numerical data and to explain to others</li><li>Proven ability to plan and manage own workload</li><li>Ability to work well as part of a team</li><li>Desire to provide excellent customer service</li><li>Resilience when dealing with difficult situations</li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 3 October 2025<h4>Interview Date:</h4>Thursday, 9 October 2025<a href="https://prteam.typeform.com/to/iG7Yo6sP" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Apprentice Customer Service Advisor

<ul></ul>

Please apply online via the quick apply link provided.
No CV required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

Charity Shop Volunteer

<ul></ul>

Please apply online via the quick apply link provided.
No Cv required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

<ul></ul>

Please apply online via the quick apply link provided.
No CV's required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

46 Customer Service Jobs