field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul></ul>





Customer Resolution Officer - (Fixed Term contract until 31/3/26)
Salary £30,234 Per Annum + Benefits (pro rata). 
Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Customer Resolution Officer
As a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.
You’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.
What you’ll need
We’re looking for someone who has
<ul>
<li>The ability to give great customer service</li>
<li>Good verbal and written communication skills</li>
<li>A hardworking and team player attitude</li>
<li>Determination to carry tasks through to completion</li>
</ul>
For this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .
Our Values
Our&nbsp;core values&nbsp;are at the heart of how we work
<ul>
<li>Take the lead</li>
<li>Create energy</li>
<li>Build trust</li>
<li>Be generous</li>
<li>Stay grounded</li>
<li>Remember the little things</li>
</ul>
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
<ul>
<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>
<li>Salary £30,234 PA (Pro Rata)</li>
<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>
<li>2 additional ‘giving something back’ volunteer days</li>
<li>A pension scheme with contributions from 4% of your salary</li>
<li>Family leave, compassionate leave and enhanced maternity pay</li>
<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>
<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>
<li>Annual staff conference, team away days and annual team meal allowance</li>
<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>
<li>Free employee assistance programme</li>
<li>Opportunities to join staff network groups</li>
<li>Refer a friend bonus</li>
</ul>
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.
Closing Date&nbsp; - Tuesday 25th November
Interviews - TBA

Origin Housing

Customer Resolution Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2029/JD_-_Head_of_Customer_Services_and_Quality_-_Tenancy__1_.pdf" target="_blank">JD_-_Head_of_Customer_Services_and_Quality_-_Tenancy__1_</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Head of Customer Services &amp; Quality -&nbsp;Tenancy Services
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:
Country:
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02689
Service:&nbsp;Tenancy &amp; Leasehold Services
DBS Required:&nbsp;Yes
Organisation Logo:&nbsp;Hackney Council
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;PO9 - PO11
SCP Range:&nbsp;£66,084 - £72,075
Hackney’s Housing Department is changing. We are looking for an experienced Head of Customer Services &amp; Quality to set up and lead this brand new service within Tenancy Services, following a recent service review.
In this critical leadership role, you will have an opportunity to set the direction of change as we modernise into a truly resident-centric service, with accountability, fairness and respect at the heart of everything we do.
Your new service (of around 18 staff) will comprise:
<ul>
<li>A responsive ‘front of house’ into the Tenancy Service for residents and other stakeholders, managing demand effectively</li>
<li>An Administration team providing various back office functions</li>
<li>A Quality team who will design and deliver a quality assurance programme for Tenancy Services, oversee our complaint handling and undertake a range of other functions including tenancy investigations, development of SLAs and commissioning for Tenancy Services</li>
</ul>
You will be at the forefront of delivering transformational change for Tenancy Services as we roll out new Housing IT and various transformation projects aimed at improving the resident experience.
You will use your strong understanding of housing management, project management and service design skills, you will work closely with residents and the operational teams to co-design and deliver improvements to key customer journeys and processes. You will be hands-on and flexible, with a strong instinct towards collaboration and capable of inspiring and motivating others towards our vision of the future for Tenancy Services. You will be highly organised and able to manage service development projects and workstreams concurrently with the ‘day to day’ service leadership requirements of the role.
With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing qualification, you will understand the differing strengths, needs and barriers to accessing services that people living in social housing often experience. You will understand the need to work holistically along customer journeys rather than in service silos, and will ensure your new service is tailored to ensure residents with additional needs are not left behind. You will support the workforce to develop the skills, behaviours and competencies required to deliver our vision through the establishment of training resources, toolkits, procedures and other guidance via our emerging workforce development plan.
Enchanced DBS is required.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;07 December 2025 (22:59)
Interview date:&nbsp;January&nbsp;2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Head of Customer Services & Quality - Tenancy Services

<ul></ul>





Salary: £38,923 - £43,749
Grade: Level 3, Zone 1 Location:&nbsp;Holmes Road Depot, NW5 3AP Contract Type:&nbsp;Permanent
Hours:&nbsp;36, Full Time
Closing Date:&nbsp;Tuesday 2^nd December at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp;
About the role
This role requires organisation, multitasking, and always prioritising residents' engagement with the council.&nbsp;
You will be the first stage of customer engagement for Stage 1 complaints, along with Member and MP enquiries, and ensure these enquiries are triaged as per the council's corporate complaint handling procedures. You will also be required to engage with residents by contacting them to acknowledge receipt of their enquiry. You must ensure SLAs are met and will work collaboratively with other areas across both Housing and Property Services.
About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'.
We are looking for someone who can review and categorise incoming correspondence, queries, and documentation with precision. As the first point of contact for stakeholders, you will provide clear and professional responses via telephone, email, and other communication channels. Your high-level abilities in written and oral communication, along with your skill in presenting information, will be crucial.
If you are passionate about building relationships with various groups to address barriers to resolving customer enquiries, we want you! Your interpersonal and customer service skills, along with your excellence in teamwork, collaboration, networking, and partnership building, will make you a perfect fit. As an engaging communicator, you will have the ability to lead others and inspire cooperation.
We embrace innovation and actively seek out best practices to enhance our work. If you are solution-focused, challenge constructively, and respectfully take onboard feedback to continuously improve, we would love to hear from you.&nbsp;
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp;
We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
To view the Job Profile, please&nbsp;click HERE or copy and paste the below URL into your browser:&nbsp;
<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11493140/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11493140/file/documen…</a>
What We Offer
At Camden, you’ll receive a host of benefits including:
<ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li>
<li>Local Government Pension Scheme</li>
<li>Flexible working opportunities;</li>
<li>Interest free loans</li>
<li>Access to our incredible staff networks</li>
<li>Career development and training</li>
<li>Wellbeing support and activities</li>
</ul>
Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Case Management Triage Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2000/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2001/JD_Customer_Services_Advisor_August2025__1_.docx" target="_blank">JD_Customer_Services_Advisor_August2025__1_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community.&nbsp; People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



Customer Service Advisor - Customer Services 
Permanent
Full time – 37 hours per week
Monday - Thursday 08:30-17:00, Friday 08:30-16:30
Band 5 (SCP14 - 18) - £29,540&nbsp;-&nbsp;£31,537&nbsp;per annum&nbsp;
Closing Date for accepting applications:&nbsp; 30th November 2025 - Please note if applicants numbers exceed 50 the vacancy posting will close early and initial shortlisting will take place.
(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)
Brentwood Borough Council have an exciting opportunity for the recruitment of a Customer Service Advisor. Our Customer Services team handle all contact into both Brentwood and Rochford Councils via multiple channels and offer an excellent first point of contact for our customers.
This post will be required to work at both councils’ premises at Rochford District Council and Brentwood Borough Council.&nbsp; You may reasonably be required to work at any other of the Councils’ premises as required to meet the needs of the service.
Benefits of working here:
You will have the opportunity to work across both Council’s which are located in the south of Essex and approximately 20 miles apart.
The two areas present a blend of characteristics.&nbsp; <a href="https://www.google.com/maps/place/Brentwood+Town+Hall/@51.6183101,0.3056106,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8bec0727977e5:0x572e0dd79f8eeac3!8m2!3d51.6183101!4d0.3078046!16s%2Fg%2F11rz79cvvh" target="_blank">Brentwood</a>&nbsp;is well-known for its green space and woodlands, even though it’s located within easy commuting distance of London – and the new Elizabeth Line has made this connection even better, with faster and more frequent trains.&nbsp;<a href="https://www.google.com/maps/place/Rochford+District+Council/@51.5817917,0.7050512,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8d926d77923e1:0x8920b70d8c4a085e!8m2!3d51.5817917!4d0.7072452!16s%2Fg%2F1ttyv_x8" target="_blank">Rochford</a>&nbsp;is a mix of urban and rural and London Southend Airport sits within its boundaries.
We are currently operating a hybrid model of working, which enables our employees to work smarter, focusing on the importance of physical connections to meet the needs of those we provide services for, whilst balancing that with the ability to work remotely.&nbsp; Our employees are provided with the resources to be able to work in this way effectively and are provided with a laptop to do so.
In addition to this, we offer many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing opportunities, employee assistance programme, a benefits platform offering discounts across a range of retailers.
We require highly trained motivated staff, who are passionate about going the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services. You will work in a fast-paced environment and be expected to deliver a first-class service first time, every time. We can offer hybrid working arrangements to the successful candidates.
The successful applicant will:
<ul>
<li>Have strong knowledge and experience of using Microsoft Office packages</li>
<li>Experience of working within a team in a customer focused environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Have a flexible working approach to attend both organisations in person, as and when required</li>
<li>Have a positive and enthusiastic approach to delivering high service standards</li>
</ul>
For an informal discussion please contact Frances Scrutton on 01277 312500 <a href="mailto:sarah.orchard@brentwood.rochford.gov.uk" target="_blank">frances.scrutton@brentwood.rochford.gov.uk</a> &nbsp;or Stephanie Meek on 01277312500 / 01702546366 <a href="mailto:stephanie.meek@brentwood.rochford.gov.uk" target="_blank">stephanie.meek@brentwood.rochford.gov.uk</a>.
Please note the successful candidate will be employed by Brentwood Borough Council.

Brentwood Borough Council

Customer Services Advisor

About the roleYou will play a vital role in delivering first point of contact Customer Services for your local authority. No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone email or face to face appointment. You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job. If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply. If you wish to discuss any aspect of this role, please ring 0300 126 3000 and ask to speak to Kelly or Kathryn.Comprehensive training will be given in all aspects of customer services work. What will you be doing?To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner. <ol><li>To facilitate customer access to Council and partner services.</li><li>To operate technology and equipment necessary efficiently and effectively to the position. </li><li>To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.</li><li>To accurately and efficiently complete administrative tasks relating to Council and partner services.</li><li>To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.</li><li>To comply with and promote the Council’s policies on equality of opportunity.</li><li>To undertake such other duties that are consistent with the job purpose and grade of post.</li></ol>About youYou will have direct experience in providing in-depth advice to the public, either face to face or by telephone.You will have great communication skills with a warm and friendly personality. You will be flexible, adaptable and reliable, with a positive can-do attitude. Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





<ul></ul>

North Northamptonshire Council

Title: Customer Service - Intelligence and Speech AnalystContract Type: Fixed term contract for 2 Years, full time, 35 hours per weekSalary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum (Regional salary)Grade: 08Reporting Office: London, Stratford or Manchester, TraffordWorking Location: AgileWorking Pattern: Monday to Friday 8:00am-4:00pm or 9:00am -5:00pmClosing date: Friday 28th November 2025 at 11pmInterview date: On a date to be confirmedPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAKeQEOqFLUNtgReX0R9+I1ysRKKw6KpZHoB7rOFzEeuhXcT8byrihj5x4wwGlXYVB" target="_blank">Role Profile - Intelligence and Speech Analyst.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Operational Support Team at L&amp;Q:Do you love turning conversations into actionable insights? Are you passionate about improving customer experiences through data and technology? This is your opportunity to make a real difference.As a Customer Service Intelligence, Speech &amp; Quality Analyst, you’ll play a key role in analysing customer interactions, monitoring service quality, and uncovering trends that shape our service strategyWe’re looking for a driven and customer-focused individual with exceptional analytical skills. The aim is to generate strategic insight and ensure consistent quality standards to drive customer satisfaction and process improvement.Are you up to the challenge? If you are, then you sound perfect for our team!Reporting into the Intelligence, Quality and Support Manager you will:<ul><li> Manage and maintain the speech analytics strategy, as well as design and implementation.</li><li>Use quality assurance system to enhance customer interactions to ensure compliance with quality standards and identify areas for improvement.</li><li>You will provide reports across the customer service directorate to provide accurate, reliable, and timely analysis. In order to create these reports, you will need to have strong communication skills and stakeholder management.</li><li>Collaborate with stakeholders to ensure quality assurance frameworks are being adhere to and discover actionable recommendations.</li><li>In this role, you will design and optimize IVR systems and telephony workflows to deliver seamless customer experiences</li></ul>This is a varied and challenging role that demands technical, communication and people skills. Your insights will help drive improvements needed to keep L&amp;Q at the forefront.Your impact in the role:Customer conversations hold valuable insights, but they often go untapped we need this role to:<ul><li>Unlock hidden trends in customer interactions to improve service quality and efficiency.</li><li>Ensure compliance and consistency across all communication channels.</li><li>Drive proactive improvements by identifying root causes and recommending solutions.</li><li>Support strategic decisions with data-backed intelligence that enhances customer satisfaction.</li><li>Oversee and manage the telephony system, ensuring optimal performance, configuration, and integration with analytics tools.</li></ul>What you'll bring:<ul><li>The ideal candidate will have previous experience with a Housing background</li><li> Significant data analysis experience with strong statistical problem-solving and analytical skills, ideally within housing.</li><li>Strong background of report design alongside meaningful analysis. Advanced in the use of Excel, VBA, Power Bi, Dynamics 365</li><li>Speech analytics design, process, system, and analytics experience</li><li>Experience in contact centre telephony and IVR design</li><li>Experience using a speech platform, in a customer service role to drive performance</li><li>Strong communication, collaboration, and stakeholder management skills</li></ul>If you have the passion, drive and skills listed above, and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





<ul></ul>

London and Quadrant Housing Trust

Customer Service - Intelligence and Speech Analyst - 7283

Title: Customer Service, Quality Assurance &amp; Knowledge Analyst Contract Type: Fixed term contract for 2 Years, full time, 35 hours per weekSalary: Starting from £35, 951 per annum (London weighted salary) or £32,188 per annum (Regional salary)Grade: 07Reporting Office: London, Stratford or Manchester, TraffordWorking Location: AgileWorking Pattern: Monday to Friday 8:00am-4:00pm or 9:00am -5:00pmClosing date: Friday 28th November 2025 at 11pmInterview date: On a date to be confirmedPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAjN/BrnkZq7VNfVsNjAeePxGU+UvkNeXcBBbSdHGW69nNLQQ6b1StfX9grxG6xLqV" target="_blank">Role Profile - Quality Assurance and Knowledge Analyst.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Operational Support Team at L&amp;Q:Are you passionate about delivering exceptional customer experiences and driving continuous improvement? This is your chance to make a real impact!An exciting job opportunity has become available for the right candidate to join us as a Customer Service, Quality Assurance &amp; Knowledge Analyst, where you’ll be at the heart of shaping how we serve our customers. As a Quality Assurance &amp; Knowledge Analyst, your role will be instrumental to improving our customer experience. You will actively review and audit cases to and from the our resident and other key stakeholders, and improve performance through trend analysis and identification of service improvement areas.You will become the knowledgechampion, where you will help build and maintain resources that empower our teams and customers, making information accessible and accurate.You will have strong stakeholder management skills and be able to work well within a team. Strong interpersonal and coaching skills are key to being able to promote best practice.You will also responsible for maintaining the accuracy of our the internal knowledge site, therefore ensuring teams have all the necessary information to carry out their tasks.Our customers are the most important part of our business and it is vital that you have the passion as a customer service professional to deliver excellence every time!If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Your insights will directly improve processes, ensuring every interaction meets the highest standards.</li><li>Identify trends and root causes to proactively address issues before they impact customers.</li><li>Support knowledge management, making sure our teams have the right tools and resources to succeed.</li><li>You drive innovation, Spot trends, identify gaps, and recommend solutions that transform the way we work.</li><li>You collaborate across teams, work with customer service, housing, and leadership to create strategies that elevate the customer experience. </li></ul>If you love combining data-driven decisions with a passion for customer satisfaction, this role offers the perfect blend of challenge and reward.What you'll bring:<ul><li>The ideal candidate will have previous experience with a Housing background</li><li>Strong analytical skills and excellent attention to detail</li><li>A strong communicator, both written and verbal</li><li>MS Office and reporting skills. In particular Excel</li><li>Exceptional team working and influencing skills</li><li>A background in a previous quality assurance role is an advantage.</li></ul>We're looking for a customer service professional with exceptional analytical skills. Does this sound like you? If this sounds like you then apply without delayWe look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





<ul></ul>

Customer Service - Quality Assurance & Knowledge Analyst - 7282

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1780/SHBC_Recruitment_Pack_-_Nov_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_Nov_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1793/Job_Profile_CSA_Sept_2025.pdf" target="_blank">Job_Profile_CSA_Sept_2025</a></li>
</ul>

Please apply online via the link provided.
Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note:
All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. &nbsp;If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email <a href="mailto:recruitment@surreyheath.gov.uk" target="_blank">recruitment@surreyheath.gov.uk</a> or telephone 01276 707126.
For technical issues, please contact Jobsgopublic directly.
Privacy Notices
<a href="https://www.surreyheath.gov.uk/about-council/information-and-data/privacy/" target="_blank">Surrey Heath Borough Council Privacy Notice</a>
Grade &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SH 4
Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas. We support a work life balance with options for hybrid working.
About the Role
We are looking for an energetic team player to provide a professional, efficient and high quality service to all of our customers.
This exciting role will allow you to make a real impact on the organisation as a key member of the council’s hard working and high achieving Customer Contact Centre.&nbsp;
About You
As one of the faces and voices of the council not only will you be adept at dealing with a wide range of complex and varied enquiries you will also have the ability to engage effectively with people from all walks of life.
If you have customer service/call centre experience, a high level of computer literacy and plenty of energy and enthusiasm, then this job is for you.
Additional Information
Benefits 
We offer a generous benefits package including a minimum of 24 days’ annual leave rising to 29 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop will be provided for your role.
Closing date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 30th November 2025
Interview date:&nbsp; &nbsp; &nbsp; &nbsp;10th December 2025 
Contact details
For an informal discussion, please contact Lynn Smith, Customer Relations Manager on 01276 707100
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.
NO AGENCY CALLS PLEASE and NO CV's

Surrey Heath Borough Council

Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1661/Customer_Support_Officer_JDPS_-_Compliance.pdf" target="_blank">Customer_Support_Officer_JDPS_-_Compliance</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



Recognised by Best Companies as an outstanding organisation to work for, we have a focus on staff engagement, health &amp; wellbeing and development. We offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme.&nbsp;
We are looking for a full-time Customer Support Officer to work with an empowered and multi-skilled team, where you will provide a professional and efficient first point of contact for a range of council services across all access channels – whether online, through web chat and social media, over the telephone or in person at our Customer Access Point, this is a role full of variety, that has a real impact on all of our service users.&nbsp;
This vacancy has arisen in the Housing part of the team and further information regarding the details of this area can be found in the relevant section of the Job Description. You will process enquiries and applications using technical knowledge, business rules, statutory guidance, policies and internal procedures
You will need to have some recent and relevant experience in a customer service environment and be a competent and confident user of IT. &nbsp; But above all else, if you’ve got the ability to work on your own initiative as well as part of a busy cross functional team, have excellent communication and interpersonal skills, and are passionate about putting our customers first, then we want to hear from you. &nbsp;
For an informal discussion about this role, please contact <a href="mailto:alana.chambers@folkestone-hythe.gov.uk" target="_blank">alana.chambers@folkestone-hythe.gov.uk</a>
The closing date is&nbsp;23:59&nbsp;on&nbsp;26th November 2025.
Interviews are expected to take place in the week commencing 8th December 2025.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications.&nbsp;

Folkestone & Hythe District Council

Customer Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1595/3_-_CUSTOMER_SERVICE_ADVISER_June_2014.doc" target="_blank">3_-_CUSTOMER_SERVICE_ADVISER_June_2014</a></li>
</ul>

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
An opportunity has arisen within our Customer Service team for a part-time Customer Service Adviser. In this front-facing role, you’ll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy.
You’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.
What we offer:
<ul>
<li>27 – 32 days annual leave (pro rata), depending on length of local government service</li>
<li>All bank holidays off</li>
<li>Local Government Pension Scheme</li>
<li>Free gym membership</li>
<li>Cycle-to-Work scheme and free Beryl Bike rides for staff</li>
<li>Free wellbeing benefits (including lunchtime yoga, flu jabs, and health MOTs)</li>
<li>Employee Assistance Programme</li>
</ul>
This post is offered on a permanent, part-time basis, working 22.5 hours per week, Monday to Friday, 9.30am-2pm (other working pattern could potentially be considered by the manager, such as 3 full days per week, depending on business needs).
If you're passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.
Closing Date: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10am, Monday 1st December

Hertsmere Borough Council

Customer Service Adviser (Part Time)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1523/JD_Customer_Champion_2025.pdf" target="_blank">JD_Customer_Champion_2025</a></li>
</ul>





About the Role
An opportunity has arisen within our Customer Delivery operations team for the post of Customer Champion. Customer Champions are multi-skilled and respond to peak periods of demand in all our services, ensuring high standards are always delivered to customers.
The post assists our Customer Delivery teams in the provision of a range of customer facing services across all our key sites including, but not restricted to, Mersey Ferries (terminals and cruise events), Mersey Tunnels, Bus Stations/Travel Centres, Mann Island Concierge, Tunnel Tours and our Customer Contact Centre.
We have Two positions available:
1- 35 Hours Full Time
1- 28 Hours Part Time

About the person
The successful candidate should be able to demonstrate excellent customer service skills with a positive attitude to the delivery of great customer service it varied and sometimes challenging environments.
There is a requirement to work as a part of a Team but be able to work on your own with flexibility a key skill that will be required in this exciting and dynamic role,
If you think you match the job description, and our values, then click on the link to apply.
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.
<ul>
<li>•Experienced in working in a customer focused environment.</li>
<li>•Putting the Customer at the heart of everything we do.</li>
<li>•Flexible approach to work schedule and environment to maintain service delivery. </li>
</ul>
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•Flexible and hybrid working</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Champion

<ul></ul>





<h2>Job introduction</h2>Job title: Visitor Services Assistant (Tour Guide)Contracted hours: Part Time 16 hours per weekLocation: City Halls (St. Georges Hall; Liverpool Town Hall; Croxteth Hall)A bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:<ul><li>The post holder will be a motivated and enthusiastic individual, who will bring a true passion and focus for promoting City Halls and all it has to offer to city region visitors</li><li>As a Visitor Services Assistant, you provide information, deliver excellent customer service and a memorably warm welcome to all service users</li><li>The post holder will support the Visitor Services Supervisor in delivering a cultural tour program to enhance commercial activity and visitor footfall&nbsp;</li><li>The post holder will provide guided tours of City Halls to members of the public who have purchased tickets and to school/community groups.</li><li>As Visitor Services Assistant, a broad knowledge of the City Halls, the City of Liverpool, and the surrounding region in order to share factual information to all visitors.</li><li>You will respond to changing daily demands and priorities in City Halls, maintaining an efficient and positive demeanour in all communications whether that be face to face, by telephone or by email.</li></ul>Our offer to you:<ul><li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight on Monday 24 November 2025&nbsp; Shortlisting date: Tuesday 25 November 2025 Interview date: early December 2025 Interview type: to be confirmedWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Kate Melvin, Venue Operations Manager, at <a href="mailto:kate.melvin@liverpool.gov.uk" target="_blank">kate.melvin@liverpool.gov.uk</a>.&nbsp;Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Visitor Services Assistant

Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:<ul><li>Interesting, varied and never dull.</li><li>Designed to help you develop your skills and experience and progress your career.</li><li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li><li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li></ul>About the roleOur Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.Who we’re looking forWe’d love to hear from you if you:<ul><li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li><li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li><li>Are well organised and can remain calm, focused and professional when under pressure.</li><li>Can work under minimal supervision, making decisions on your own when needed.</li><li>Have good written and verbal communication skills with an eye for detail.</li><li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li><li>Are comfortable using technology and Microsoft Office.</li></ul>What we offerWhen you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.Diversity statementAt Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.For an informal discussion about the role, please e-mail <a href="mailto:customerservices@tandridge.gov.uk" target="_blank">customerservices@tandridge.gov.uk</a> or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.





<ul></ul>

Tandridge District Council

Post titleCustomer Service Adviser (First Line) - Fixed term contract until 31st March 2026Post NoTBC SalaryStarting from £28,598 to £31,022 p.a.Scale / BandGrade 4Hours37 hours per week - Monday to Friday 8:30am - 17:00pmPlace of workTown Hall, Worthing Primarily Contact Centre based, in the Town Hall. Could be called into any of Adur and Worthing Council’s customer contact locations.Closing date20th November 2025 at 23:55pmInterviewsTBC Join Our Dynamic Customer Contact Centre Team – A Challenging and Rewarding Career OpportunityAre you ready for a fast-paced, rewarding role where every day brings new challenges? We’re looking for a dedicated and resilient individual who thrives in a high-energy environment and is passionate about delivering exceptional service.At our Customer Contact Centre, you’ll be at the heart of helping our customers with their most pressing needs. While this role is certainly demanding, it’s also incredibly fulfilling and offers plenty of opportunities for growth, learning, and career advancement.What You’ll Be Doing:<ul><li>Handling high volumes of customer interactions through phone, email, and face to face, ensuring each experience is positive, solution-focused, and empathetic.</li><li>Problem-solving - every day presents a new challenge, and you’ll be the expert our customers rely on.</li><li>Collaborating with an enthusiastic team that’s committed to helping each other succeed, creating an environment of continuous learning and improvement.</li><li>Being a trusted advisor - you’ll develop expertise in our services, processes and policies, allowing you to guide customers through complex issues.</li><li>Supporting customers in arrears - a key part of this role involves working with customers who are behind on payments. You’ll need to approach these situations with care and understanding, negotiating payment solutions in a way that works for both the customer and the Councils’. We believe in offering our customers support and guidance to help them get back on track.</li><li>Adapting to change in a constantly evolving role, where you’ll gain valuable skills that can propel you into more advanced positions within the Councils’.</li></ul>What We’re Looking For:<ul><li>Resilience and a can-do attitude - this is a high-pressure environment, Customers who contact us can be vulnerable, frustrated or distressed so the ability to stay calm, focused, and positive is key. Sophisticated communication skills are essential.</li><li>Excellent communication skills - clear, empathetic, and effective communication will help you build trust and resolve issues efficiently.</li><li>Problem-solving mindset - every customer interaction is different, and you’ll need to adapt quickly.</li><li>Team player mentality - collaborating with others and learning from each other will be essential to your success.</li><li>Experience in customer service or a similar fast-paced, customer-facing role is a plus, but we’re also open to training the right person who has the right attitude! We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.</li><li>Flexibility - the role is based within our Contact Centre in Worthing Town Hall, but you will be asked to provide assistance when needed at our face to face offices in Worthing and Shoreham.</li></ul>Why This Role Is Worth It:<ul><li>Develop your career - this role provides excellent opportunities for advancement. We love to promote from within, and we’ll support you with the training and resources you need to move up.</li><li>Dynamic environment - no two days are the same! You’ll face a variety of customer needs, keeping the work exciting and engaging.</li><li>Supportive team culture - you’ll be part of a close-knit team that encourages collaboration, offers support, and celebrates wins together.</li></ul>The Demands:This is not your typical customer service role. The pace is fast, and the expectations are high. You’ll need to stay focused, multi-task effectively, and manage customer issues with empathy and professionalism. But the rewards are immense - both in terms of the impact you make on customers and the skills you develop along the way.The successful candidate will be subject to a Basic DBS clearance and three years employment referencing. At Adur &amp; Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:<ul><li>Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement</li><li>Local Government Pension</li><li>Training &amp; development</li><li>Occupational Health</li><li>Employee Assistance Programme (EAP)</li><li>Employee resource groups/networks </li><li>Buddy Support Programme </li><li>Flexible working options</li></ul>We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.





<ul></ul>

Adur & Worthing Councils

Customer Service Adviser (First Line)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0999/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1000/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1001/Job_Description_for_Leisure_Attendant__3_.doc" target="_blank">Job_Description_for_Leisure_Attendant__3_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1002/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1003/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
An opportunity has arisen within Sefton Council for a part-time leisure attendant, based at Bootle Leisure Centre. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Please see fixed rota pattern. Suitable candidates must be able to work these hours and shift pattern.
Qualifications 
It is essential you have a current RLSS Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED or Pool plant operator’s certificates are also desirable.
Skills and Experience
All candidates should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Provisional Interview Date - 5th January 2026

Sefton Metropolitan Borough Council

Sefton Council LGA Peer Review - 2022

Leisure Attendant - Bootle Leisure Centre

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0829/Digital_Projects_Lead_JD_-_FINAL.pdf" target="_blank">Digital_Projects_Lead_JD_-_FINAL</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



Lead the Future of Customer Experience Across a City Region
At the Liverpool City Region Combined Authority (LCRCA), we’re transforming the way people experience public services - and we’re looking for a visionary Digital Project Lead to help shape that journey.
This role sits at the heart of our Customer Services team, driving forward digitally-enabled change that makes services more accessible, more responsive, and more user-focused across our transport networks and beyond.
You’ll lead the design and delivery of high-impact, customer-focused projects - from introducing smarter, automated services to creating seamless journeys across our transport network, including Mersey Tunnels and Ferries - all with the goal of transforming how people access, experience, and benefit from public services every day.
What You’ll Be Driving
<ul>
<li>End-to-end digital transformation of customer-facing services across the Combined Authority</li>
<li>Smart, accessible, and user-first design across tunnels, ferries, and other regional transport</li>
<li>Seamless, intuitive customer journeys powered by digital tools and automation</li>
<li>Customer insight and data turned into real-time service improvements</li>
<li>Delivery of a CRM platform to unlock a full view of the customer</li>
<li>Modern, user-friendly websites and digital channels that work for everyone</li>
</ul>
Your work will be at the heart of our mission to build a fairer, greener, and better-connected Liverpool City Region - helping every resident, visitor, and business access the services they need easily, efficiently, and with confidence.
This is a strategic leadership role where digital transformation is your toolkit - and outstanding customer service is the goal.

We’re Looking for Someone Who…
✔ Has a track record of delivering complex service transformation projects ✔ Understands the power of digital innovation to improve public services ✔ Can think strategically and act operationally - moving from big picture to real-world delivery ✔ Is passionate about customer insight, accessibility, and user-centred design ✔ Thrives in cross-functional environments and builds strong partnerships across teams

What You’ll Be a Part Of:
<ul>
<li>A bold, forward-thinking organisation that puts people and communities first</li>
<li>A growing Customer Services team with a clear mandate for change</li>
<li>A region-wide transformation programme that’s shaping the future of transport, connectivity and inclusion</li>
</ul>

Ready to Deliver Real Impact? If you're excited by the opportunity to lead customer-centred transformation at scale - we want to hear from you.
Apply today and be part of something bigger.
If you think you match the job description, and our values, then click on the link to apply.
Please ensure that you meet the key essential criteria. In your application, please focus on the following areas;
1. How you’ve transformed customer-facing services utilising data and customer insight to be simpler, accessible, and inclusive.
2. How you’ve delivered digital solutions that drive real change and improve efficiency.
3. How you lead complex projects, procurement of multiple service providers, manage budgets, and build strong partnerships.
The information you provide in your application will be used for shortlisting.
Interviews will take place weeks commencing 24th November and 1st December 2025. 
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>Flexible and hybrid working</li>
<li>24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>Automatic enrolment to our Westfield Health Programme</li>
<li>Corporate discounts at council-owned gyms</li>
<li>Bike to Work Scheme</li>
<li>Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Digital Project Lead (Customer Services)

Customer Service Advisor – RepairsHousing Maintenance and Asset ManagementPermanent37 hours per weekNS6 £26,824- £28,142 per annum Are you someone with excellent customer service skills who could join our Works Planning team? In this role, you will be required to provide a high quality, customer-orientated, advice and information service, on the phone and online, specifically in relation to housing repairs and asset works.What we can offer the successful candidate:<ul><li>Enrolment in the career average local government pension scheme</li><li>Flexi scheme and hybrid working</li><li>A generous annual leave entitlement that increases with service</li><li>A whole host of family-friendly benefits</li><li>1 days’ paid volunteering leave</li><li>Lifestyle benefits platform</li><li>A funded health cash plan</li><li>Free car parking to June 2026</li><li>£10 a month gym membership at one of our four gyms in the district.</li></ul>You will also be working with a great team, dedicated to delivering effective services for our district.What we are looking for in the successful candidate:The successful candidate will have experience of providing information and advice in a customer service setting, as well as a knowledge and understanding of repairs work and works planning. You will also be able to use your own initiative, excellent communication skills, and the ability to adapt to changing priorities in a busy environment.For more information about the role, or for an informal chat, please contact Becky Roche at <a href="mailto:becky.roche@newark-sherwooddc.gov.uk" target="_blank">becky.roche@newark-sherwooddc.gov.uk</a>.If you feel that this is the role for you, then we look forward to receiving your application demonstrating how you meet the essential criteria for the role.Closing date: 23rd November 2025Interviews: 3rd December 2025As an employer, we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post, as detailed in the Person Specification, on their application form /CV/Supporting Statement. <ul></ul>

Newark & Sherwood District Council

Repairs Customer Service Advisor

<h4>About the role</h4><h4>Role Summary</h4>To liaise with operational Managers, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting operatives to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.<h4>Salary:</h4>£27,000 to £29,000<h4>Hours of Work:</h4>40<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.<h4>Meet your Manager</h4>I have worked in social housing for 11 years in the repairs department. I started my journey working in the call center, I then moved into planning and progressed into a senior manager. As the senior planner I am responsible for a team of planners who are the pivotal point for the repairs contract. In my spare time I like gardening, reading, and spending time with my family.Emily Johnson, Senior Planner<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>• Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and specialist subcontractor resources available and develop and implement robust and effective procedures to achieve contract requirements. • Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided appropriate appointment slots for the type of work and that the appointments are managed geographically to be travel efficient. Promote and maximize 1st time fix • To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and interactive planner and thereafter completed within target timescales leading to delivery of contractual key performance indicators. • Monitor systems to ensure appointments made are kept by the workforce, all system administration including completions, rejected appointments and contractor information and report appointment failings immediately to the manager. • Monitor all workflows and identify follow on works to ensure that they exceed no more than 5% of overall WIP target. Ensure all works are scheduled in a timely manner with the appropriate resource allocated. Report any trends to manager for system review. • Production, monitoring and communication of WIP to include routine and voids works versus target • A clear commitment to a customer-centred service and continuous improvement. • Work with Supervisors and Managers to provide feedback relating to operative conduct, absence, performance including PDA usage formed from daily checks • Coordinate appointments where multiple trades or subcontractors are required to attend • To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to commence pending materials, tests and overall timescales to optimise service delivery and productivity • To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and respond. to queries and complaints from tenants, staff, and residents relating to services and service delivery • Liaise with the client to ensure all relevant databases are up to date. • Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately. • Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team TCH Repairs (additional training will be provided as required)<h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><h4>Key Skills &amp; Competencies</h4>• Previous Planning/Scheduling experience - Essential • Confident using Microsoft excel, word and outlook - Essential • Ability to communicate effectively both verbally and in writing - Essential • Be able to work as a team and independently - Essential • Previous experience in social housing repairs and maintenance - Desirable<h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>25 days, increasing to 28 days at 5-years of service and 30 days at 10-years service</li><li>Pay review every year.</li><li>Up to £3,000 colleague referral fee.</li><li>Contributory pension scheme with 4% to 10% matched contributions.</li><li>Life Insurance.</li><li>24/7 Digital GP service and counselling helpline (including face to face sessions)</li><li>Free eye test voucher annually and contribution towards glasses.</li><li>Free annual flu jab.</li><li>Two volunteer days per year.</li><li>Extensive annual staff wellbeing programme of events.</li><li>Career development and vocational training opportunities.</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 14 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/opW2uuH7" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Customer Services Planner

<h4> Location </h4> Force Headquarters <h4> Agile working – work style </h4> Fixed Base Worker <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> Contact Management <h4> Rank </h4> N/A <h4> Grade </h4> E <h4>Salary</h4>£25,626 - £31,296<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time, Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV <h4> Description </h4>Every second counts, be the calm voice that makes all the difference.As a Contact Management Operator, you’re the public’s lifeline in their most critical moments, responding to emergencies, assessing risks, protecting the vulnerable, and helping prevent harm. From life-threatening incidents to deeply distressing situations, your composure and adaptability will be essential.No two days are the same, whether it’s a missing person, a road traffic collision, or a crime in progress, you’ll be trained, resilient, and ready to act.This is more than a job, it’s a chance to be the voice that brings help, hope, and safety when it matters most.What you’ll be doing<ul><li>Working across the Force Control Room with police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered and professionally and accurately recorded.</li><li> You will be talking to people in potentially dangerous or vulnerable situations, staying calm and providing the most appropriate response.</li><li>You will be effectively managing operational policing incidents ensuring that resources are deployed as quickly as possible.</li><li>Talking to callers so you can establish the severity and nature of incidents</li></ul>The must haves<ul><li>An excellent communicator, able to listen and extract information quickly</li><li>Able to deal with conflict, emergency, or stressful situations, remaining calm under pressure</li><li>Experience of customer service or in a customer facing role; however, your attitude and experiences will help you to excel in this position.</li></ul>What’s in it for you?At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of <a href="https://careers.derbyshire.police.uk/what-we-can-offer-you" target="_blank">reward and benefits </a>that if you join us you could enjoy.Salary: circa £35,000 pro rata including allowances and enhancements.<ul><li>This is made up of a basic salary of £25,626 and shift and weekend allowances ranging from 14% to 20%, depending on the shifts worked.</li></ul>Shift Patterns and TrainingWhat’s Next?<ul><li>To support you with your application we have provided some <a href="https://view.pagetiger.com/Leadership-and-Talent/application-guidance" target="_blank">application guidance</a> and <a href="https://careers.derbyshire.police.uk/find-job/our-recruitment-process" target="_blank">our recruitment process</a>.</li></ul>Who we areAt Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people; people like you who contribute to the policing of Derbyshire.To understand how you can make Derbyshire safer together visit our <a href="https://careers.derbyshire.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9024/56782/1/0/a093bd4d2bbb35506330b7c901a5ea81471f0dba" target="_blank"> Contact Management Operator.pdf – 168KB </a><h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9024/56782/2/0/22fee22a9e0528a8aad8410d623204965d185b38" target="_blank"> Contact Management Operator Recruitment and Training Information.pdf – 145KB </a> 





<ul></ul>

Derbyshire Constabulary

Contact Management Operator

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





<ul></ul>

East Hertfordshire District Council

Casual Welcome Team Member

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Join our Customer Service Centre team and play a crucial role in maximising the resolution of customer inquiries at the initial point of contact. We're committed to achieving key objectives, including resolving up to 80% of queries on the first interaction, enhancing customer satisfaction, and minimising the need for customers to make repeat calls in pursuit of resolution or action. Your contribution will make a direct impact on our commitment to delivering top-notch customer service!The Customer Service Advisor will be the first point of contact for all of the Council’s external customers, with enquiries/issues related to the following service areas:<ul><li>Adult Social Care</li><li>Community Occupational and Assistive Technology</li><li>Children’s Social Care for all across Northamptonshire</li><li>Births, Deaths &amp; Marriages</li><li>Blue Badge</li><li>General Enquiries</li><li>Housing &amp; homelessness</li><li>Councillor / MP Enquiries</li><li>Early Years</li><li>Schools &amp; Education Services</li><li>Adult Learning</li><li>Free School Meals</li><li>Highways</li><li>Libraries</li><li>Council Tax and Benefits</li><li>Waste</li><li>Elections</li><li>Building Control and Planning</li></ul><h2>Additional information</h2>You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working in a team and in a customer focused environment&nbsp;as this is the central to the role.You’ll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!Ideally you will have previous experience of working in a customer based Face to Face and Contact Centre environment. You will be able to smoothly manage different processes whilst being able use your own initiative to 'think outside of the box’.&nbsp;If you’ve got experience within West Northants Council&nbsp;, that’s great, but not essential; being adept at building relationships with key hiring managers and quickly developing an understanding of customer excellence is&nbsp;most important.Please note that this position is not eligible for visa sponsorship.Please ensure you complete the supporting statement in your own words. The use of AI-generated content is not permitted, and applications found to contain such content may be rejected.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

22 Customer Service Jobs