Accommodation Coordinator

Job summary

The Accommodation Coordinator (Accom Coord) is a key member of the Accommodation Cell, reporting to the Accommodation Manager (Accom Mgr). The role is responsible for the efficient coordination and management of Single Living Accommodation (SLA) at Chicksands, ensuring compliance with policies and regulations. The Accom Coord supports the Academy Support Unit (ASU) in delivering essential services to the Defence Intelligence Academy (DefIntAc) and the wider Chicksands site, enabling effective training and operational outputs.

Key responsibilities include managing SLA allocations, maintaining accurate records, overseeing move-in/move-out processes, and liaising with stakeholders across the Armed Forces and Civil Service. The role also involves monitoring accommodation faults, ensuring timely repairs, and escalating unresolved issues. The Accom Coord must demonstrate strong organisational and communication skills, attention to detail, and a proactive approach to problem-solving.

This position is critical to the smooth functioning of the Accommodation Cell and the ASU, ensuring SLA is managed efficiently to meet operational and training needs. The Accom Coord also supports additional tasks, such as managing the Accommodation Cell inbox, conducting assurance checks, and providing cover for colleagues or deputising for the Accommodation Manager when required.

This role is advertised at 37 hours per week

Job description

The Accommodation Coordinator plays a vital role in the Accommodation Cell, ensuring the efficient coordination and management of Single Living Accommodation (SLA) at Chicksands. The role supports the Academy Support Unit (ASU) in delivering essential services to the Defence Intelligence Academy (DefIntAc) and the wider Chicksands site.

Main Responsibilities:

• Manage the day-to-day operations of SLA, including scheduling, planning, and allocation.
• Update and maintain the Single Living Accommodation Management Information System (SLAMIS).
• Prepare arrival paperwork and issue room keys for allocated SLA.
• Oversee move-in/move-out processes for Junior Non-Commissioned Officers (JNCOs) in permanent accommodation.
• Liaise with Officers’ and Sergeants’ Mess receptionists to monitor SLA requirements and plan allocations.
• Manage and maintain both paper and electronic filing systems, ensuring records are accurate and accessible.
• Report and monitor accommodation faults with the Regional Prime Contractor (RPC), escalating unresolved issues.
• Represent the Accommodation Cell in interactions with internal and external stakeholders.
• Support march-in and march-out activities for military personnel and entitled Civil Servants.
• Conduct assurance checks on SLA to ensure compliance with required standards.
• Manage the Accommodation Cell group email inbox, ensuring timely responses.
• Undertake tasks as directed by the Accommodation Manager to support ASU and DefIntAc priorities.
• Provide cover for equivalent roles within the Accommodation Cell and deputise for the Accommodation Manager when required.

In Defence Intelligence (DI) our people solve problems, create understanding and give perspective to the diverse and complex Defence threats and challenges in a rapidly changing world. Together our civilians and military personnel inform decision making in Defence, manage complex finance programmes and develop new technology.

We believe your unique experiences, view and understanding of the world could provide a vital perspective and contribution to our work. We recognise that great minds do not think alike and are striving to increase our diversity representation at all levels. As an equal opportunities employer we hire, train and promote people based on merit and inspire to create an inclusive workplace free of discrimination. We also offer flexible working arrangements such as flexi-time, job share and compressed hours.

All jobs advertised in DI are subject to fair and open competition.

Person specification

This role requires strong organisational skills, attention to detail, and the ability to communicate effectively with a range of stakeholders. Experience of working in a busy office environment, with changing priorities whilst also dealing with customers in person is a desirable/essential quality.

Essential criteria:

The ideal candidate will have good communication skills both written and oral and good IT skills including the use and understanding of Microsoft applications especially Word, Excel and 0365.

Desirable criteria:

Knowledge of the SLAMIS system

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £27,650, Ministry of Defence contributes £8,010 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a range of excellent benefits including but not limited to the following:

• All successful candidates will be eligible to join the Civil Service Pension Scheme with an average employer contribution of 28.97%.
• Leave entitlement - 25-day annual leave allowance per year increasing by 1 day per year (maximum 30 days per year). In addition, 8 statutory Bank Holidays and 1 privilege day per year.
• Complementing our generous annual leave allowance, we also have a flexible working scheme.
• Additional working pattern options – we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours. These need to be balanced with business needs so they will vary from job to job. If you would like to know more, please speak to the Recruiting Line Manager.
• Professional Development - We are committed to your continued professional and personal development with learning as one of our core values.
• Health and Wellbeing – for a small fee we offer the staff the use of the exceptional site gymnasium facilities Individuals are responsible for obtaining their own public liability insurance (approx. £25)
• We also offer an excellent range of family-friendly benefits, for example, enhanced maternity, paternity and adoption leave.
• Special Paid Leave to volunteer up to 6 days a year
• Chicksandshas free car parking; and other facilities such as a Sports & Social Club, Gym and onsite shop.

Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD: https://discovermybenefits.mod.gov.uk/civilian/

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Applicants should apply for this role online, via the website.

Assessment at sift and interview will be based on meeting any defined skill/qualification requirements along with a Success Profile element assessment, as detailed in the job advert. The Success Profile elements to be assessed will be outlined within the job advert.

The Civil Service Success Profile Framework is available here: https://www.gov.uk/government/publications/success-profiles

Candidates will be required to provide a statement of suitability. (500 words)

At sift, you will be assessed against your Statement of suitability and the following:

Behaviour:

• Managing a Quality Service

Should there be a high number of applicants, the sift will focus solely on your Statement of suitability. Therefore, it is crucial to provide strong, evidence-based examples that clearly demonstrate your suitability for the role.

Atinterview, applicants will be sifted against the following:

Behaviour:

• Managing a Quality Service
• Delivering at Pace
• Working Together

By following this guidance and using the STAR method, you can create a compelling personal statement that highlights your skills, experience, and alignment with the job requirements.

Application/Interview Scoring System

DefIntAc adopts a scoring system of 1-7 for Behaviours, Technical skills, and Experience.

7 - The evidence provided wholly exceeds expectation at this level

6 - Substantial positive evidence; includes some evidence of exceeding expectations at this level

5 - Substantial positive evidence of the competency or behaviour

4 - Adequate positive evidence and any negative evidence would not cause concern

3 - Moderate positive evidence but some negative evidence demonstrated

2 - Limited positive evidence and/or mainly negative evidence demonstrated

1 - No positive evidence and/or substantial negative evidence demonstrated

Further information:

The sift should take place within two weeks of the job closing and candidates will be informed of the results, at all stages, via the website. Interview dates are to be confirmed.

Feedback will only be provided if you attend an interview or assessment.

If the successful candidate does not hold the necessary clearances, they will be made a provisional job offer and asked to undergo our vetting procedures. Once the relevant clearances have been obtained a formal job offer will be made and start dates can be discussed. Should the candidate fail to obtain the relevant clearances the provisional job offer will be rescinded. It should be noted that this process can take several months

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Cyber & Specialist Operations Command (CSOC) generates and operates specialist capabilities, ready to fight across all domains to make the UK secure at home and strong abroad.

Always on, we are across every UK operation, delivering the capabilities you don’t usually see - or those you can’t.

From cyber warriors and medics to intelligence analysts, special forces, educators, and Defence attachés, our collective expertise delivers the warfighting edge Defence needs to deter threats and secure the nation today and prepare for tomorrow.

CSOC unites Defence’s cyber and specialist capabilities under a single, military command alongside the Royal Navy, British Army, and the Royal Air Force - acting as the UK’s fourth Military Command. For more information, please see here.’

Cyber and Specialist Operations Command (CSOC) is going through a significant transformation programme which aims to design the way in which the new Military Command conducts its business and delivers for Defence and the nation. As a consequence of this, posts within CSOC are/or may become subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Chris Johnson
• Email : Christopher.Johnson114@mod.gov.uk
• Telephone : 0303 380 0570

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

Candidate Information Opens in new window (docx, 32kB)Defence Civil Service Offer Opens in new window (pdf, 1562kB)CSOC Candidate Pack 2025 Opens in new window (pdf, 1777kB)