Account Manager, MP Services

Independent Parliamentary Standards Authority

South Western Scotland

Hybrid

Expires: Expiring in less than 4 weeks

Political

Full time

£34,110 - £37,110 per year

Job summary

IPSA has a clear vision; to regulate through an exemplary, seamless service. MP Services is at the heart of IPSA, offering vital support to MPs and their staff to ensure they can access the funding they need to do their parliamentary and constituency work. The MP Services team provides principles-based support on a wide range of services from budget management to property to ensure MPs comply with IPSA’s regulatory principles.

The Account Manager regulates through service, providing support and guidance to a cohort of MPs and their staff on budget management, funding decisions, property and running an effective office. The role simplifies complexity and enables MPs and their staff to make confident, principles-based decisions, challenging constructively and escalating concerns appropriately.

As part of a dynamic team of up to 20 Account Managers, the role works collaboratively through a matrix structure with IPSA’s Payroll Services, Service Quality, Finance Business Partnering and Standards teams to ensure joined-up support and to identify trends and risks.

The role holder will live IPSA’s values, lead by example and collaborate with, support and challenge others to ensure IPSA remains a great place to work and MP and MP Staff satisfaction is high.

Job description

Providing exemplary, seamless principles-based support to MPs and their staff, ensuring a joined up, consistently high-quality service aligned with IPSA’s values, educating MPs and their staff on IPSA’s systems and processes to support trust in democracy and assure the public.
Managing day-to-day requests within challenging SLAs, ensuring MPs have access to the right support, services and information when they need it.
Providing expert support to MPs and their staff on accessing funding, budget management, and property rental registration, enabling them to make sound, principles-based decisions.
Contributing to continuous improvements, helping to shape and test new services and processes and embracing changes that impact MPs and their staff to minimise disruption.
Building trusting, effective relationships with a cohort of MPs and their staff, understanding and anticipating their needs, spending patterns and challenges to provide timely, tailored high-quality support.
Acting as the first line of defence by identifying and addressing risks early, constructively and sensitively challenging decisions that may fall outside IPSA’s principles, and escalating concerns, where appropriate.
Collaborating with internal and external stakeholders to provide joined-up, efficient customer service.
Reflecting IPSA’s core values of Staying Connected, Seeing the Bigger Picture, Being Open, Doing the Right Thing and Making a Difference through all that you do.

IPSA is a learning organisation. We constantly review our work against our strategic objectives, actively seek views from our stakeholders and assess the environment in which we operate so that we can continuously improve. Therefore, the list of key responsibilities may adapt and change over time within the spirit and nature of organisational change and the development of the role.

Person specification

You’ll thrive in a customer-focused, regulatory environment and be passionate about supporting MPs, their staff and trust in democracy through seamless service. You’ll be confident helping our customers navigate a principles-based approach to funding decisions, simplifying the complex and using data and insight to inform your conversations.

You’ll be curious and proactive, knowing when to challenge, when to guide and when to escalate. You’ll be comfortable working independently while staying connected to others, including our customers, playing your part in IPSA’s success. You will communicate confidently and focus IPSA and our customers on doing the right thing, not the easy thing.

You’ll be flexible in meeting the needs of our customers and colleagues, owning your work and contributing to agreed projects, developing your skills in a supportive, vibrant, values-led culture and helping shape how we support Parliament now and in the future. You’ll help safeguard public money thorough robust governance and reflect IPSA’s values in everything you do.

The experience and technical level required for the role, along with personal qualities, skills, attributes, and qualifications (where relevant) are listed below.

Essential

Proven experience in complex customer-facing environments, focusing on building trusting relationships and regulating through seamless service.
Strong interpersonal skills to engage confidently and constructively with MPs and their staff, managing complexity and difficult conversations with sensitivity and compassion.
Excellent coaching and influencing skills to ensure MPs and their staff make principles-based decisions.
Strong analytical and problem-solving skills, with good financial literacy and attention to detail, using data and insight to improve performance and identify trends.
A sound moral compass and a commitment to doing the right thing rather than the easy thing.
A collaborative approach, contributing to a matrix structure and supporting each other to get the best outcomes for all.
A commitment to IPSA’s values core values of Staying Connected, Seeing the Bigger Picture, Being Open, Doing the Right Thing and Making a Difference through all that you do.

Benefits

Alongside your salary of £34,110, Independent Parliamentary Standards Authority contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

A competitive salary which is regularly benchmarked against industry.
Hybrid and flexible working, with occasional travel to our London office for team meetings.
Generous contributions to a Civil Service pension.
Twenty-five days holiday entitlement (plus bank holidays), increasing by one day each year up to 30 days.
Option to purchase additional holiday days each year.
Access to learning and development tailored to your role with coaching opportunities.
Working in a high-performing organisation which supports democracy with a great team ethic.
A culture encouraging equity, diversity, and inclusion.
Time in your work to time to participate in our inclusive workplace networks.
Mental Health First Aid network and access to our Employee Assistance Programme.
Enhanced family leave provisions.
Workplace awards programme for living IPSA’s values and innovative ideas.
Season ticket/rent deposit loans.
Cycle-to-work scheme.
Volunteering days and "you" time.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Interviews will be virtual via Microsoft Teams, so you’ll need access to a secure WIFI network and a private space.

Our interviews are competency and values-based. We’ll ask you a series of questions designed to help assess your suitability for the role and for IPSA. We may also ask you prepare a short task or presentation.

The closing date for this role will be 5 July 2026 so we encourage you to submit your application without delay. Shortlisting will take place in w/c 6 July 2026 and interviews will take place on w/c 13 July 2026. Please make a note of these dates in your diary as we will not be able to offer any dates outside of this.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : The People Team
Email : people@theipsa.org.uk

Salary range

£34,110 - £37,110 per year