AD -Housing Repairs and Planned Works

Job Description

Organisation: London Borough of Waltham Forest

Salary: AD £94,811.07 - £107,171.54

Contract Type: Full-time/Permanent

Working hours per week: 36

Application Deadline: 23/03/2026

Proposed Interview Date(s): 06/04/2026

Reference: 2034

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

Our Housing Service is committed to safeguarding the well-being of our residents. With approximately 10,000 council homes and 2,000 leaseholder properties under our care, ensuring the safety of our residents is paramount. We are seeking an Assistant Director for Housing Repairs and Planned works to join our talented team within the Housing Service.

In this pivotal role, you will be responsible for. Through efficient management of maintenance and inspection contracts, you will lead on ensuring our buildings meet the highest safety standards, directly impacting the safety and well-being of our residents.

You will lead the strategic direction of the repairs and planned maintenance service, collaborating with teams across the council and key external partners to ensure Waltham Forest council’s housing portfolio is well-maintained and secure. As part of your role, you will advise senior leadership on high-level and complex repairs matters, driving service improvements and ensuring residents receive a timely, responsive service.

You will manage complex relationships, including politicians, key stakeholders and partners, residents, and a range of services across the council at a senior management and operational level.

You will spearhead the delivery of the council’s planned works programme, to deliver the council’s decent homes targets, energy efficiency ambitions to create a living environment that is both sustainable and safe for generations to come.

Efficient and effective contract management, in accordance with our organisation's performance framework, is paramount in ensuring the continued safety and security of our residents.

As a strategic leader in the Housing Assets service area, your leadership will also play a pivotal role in contributing to Mission Waltham Forest. Specifically, your efforts will align with our vision to ‘Make Waltham Forest a great place to live and age well.’ By ensuring all residents can make the most of their strengths and live healthier, longer, and more independent lives, you will directly contribute to our goal of creating a more equal borough by 2030.

>> Click here to download the Role Profile <<

Key responsibilities

We are looking for a determined and dynamic senior leader with a background steeped in housing, assets or property services who is a natural collaborator, skilled in building effective strategic and operational relationships, with the ability to influence across a broad spectrum of internal and external partners. As this is a critical role within the Housing Assets service, it will be important that you have a strong business and political acumen, and be comfortable to hold your teams, peers and leaders to account.

You’ll be fluent at managing strategic programmes of work, bringing creative and innovative new ideas, whilst balancing the financial and risk challenges in a Local Government context. You will have a collaborative leadership style that encourages the team to be ambitious and innovative, you will also hold inclusivity at the heart of your work to bring about better outcomes for our residents and our workforce.

Responsible for the delivery of responsive and planned repairs & maintenance across the Council’s housing stock.

Ensure effective financial management of the Council’s housing repairs & maintenance programme, including cost control and income maximisation in an ever-changing environment, including fluctuating demands and priorities.

Ensure effective resources, communications and engagement strategies are in place and drive the delivery of large and complex Repairs & Maintenance programme

Ensure contracts are managed efficiently and effectively in accordance with the organisation's performance framework

Lead and contribute to business planning, budget management, identifying service improvements, and harnessing technology to deliver services that demonstrate value for money, and achieve high levels of service performance and resident satisfaction.

Managing a team of approximately 40 people.

Close collaboration with the Assistant Director for Strategic Asset Management and Compliance, to ensure effective working across the Housing Assets service.

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

List required qualifications, such as education, certifications, or professional memberships

Specify any relevant experience and skills

Mention any specific software or tools proficiency, if applicable

Include any physical requirements, if relevant

Educated to Degree level

Relevant RICS and/or CIOH qualifications are desirable.

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

Satisfactory DBS check;

Continued professional body registration (Desirable);

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Mark Crane, Director of Housing Assets at Mark.crane@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Click here for further information on the Human Resources recruitment privacy notice.