Admin & Business Support Officer

Admin & Business Support Officer

Job description

Full Time / 37 Hours Per Week / Permanent

This is a fantastic opportunity to join Adult Social Care Services and play a key role in improving lives. The various teams across the service are dedicated to adult’s social care to support the most vulnerable people in Leicester. As the service is large, the work is varied and we have many different locations across the city, you’ll have the opportunity and exposure to learn new skills and build on your experiences.

Working in a busy yet challenging environment, you’ll provide administrative support to the service which could include minute taking, maintaining records, reception duties and processing financial aspects of the role.

This is a full time, permanent position working 37 hours per week (Monday to Friday). You’ll have flexibility in hybrid working being both office based, at City Hall or Beymount Way or working remotely from home to suit the needs of the service. However, you'll be expected to attend the office a minimum of 2 days a week.

This is a career graded post (LG Band 03 – LG Band 04). Appointment to a level will depend on the outcome of the selection process and experience of the successful candidate. Dependent on availability of work/vacancy at a higher level, progress will be by satisfactory performance, agreed at annual Appraisals and through on-going supervision.

What you’ll be doing

You’ll ensure the service runs smoothly by responding to face-to-face enquiries, answering the telephone, responding to emails; resolving enquires in an efficient way. You’ll be responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential as well as process payment of orders/invoices or payments direct to individuals. You may support meetings by taking notes/minutes, cover reception duties and switchboard services.

What you’ll need

You’ll have some experience of carrying out administration tasks, supporting meetings as well as have a good understanding of the importance of customer care. Using good verbal and written communication skills, you’ll provide excellent customer service when resolving and responding to a variety of enquiries. With strong organisational skills, you’ll be able to work under pressure, in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner. You’ll have proficient IT skills to carry out general administrative tasks, maintain records and databases and produce simple reports to aid service delivery. Working with speed, accuracy, and high attention to detail, to deliver a high-quality frontline service.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at out benefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

If you'd like a chat before applying, feel free to contact Randeep Hayre at randeep.hayre@leicester.gov.uk or 0116 454 4132

Interviewing on Wednesday 28th and Thursday 29th October 2026.