Administrative Support (Financial Inclusion)

Want to be part of a team that helps residents improve their financial wellbeing and build brighter futures?

At Peabody, we're more than a landlord. We work alongside residents to help them overcome financial challenges, maximise their income and access the support they need to thrive. Our Financial Inclusion Team is at the heart of this work, and we're looking for a highly organised and proactive Admin Assistant to support the delivery of this vital service.

This is a fantastic opportunity for someone who enjoys administration, has great attention to detail and wants to be part of a team that makes a genuine difference to people's lives every day.

About the Job

As a Financial Inclusion Admin Assistant, you'll provide essential administrative support to our Financial Inclusion Specialists, helping ensure residents receive timely and effective support. Specially you will:

• Support the team with correspondence, appointments, meeting coordination and minute taking.
• Work closely with colleagues, residents and external organisations to support casework activity.
• Maintain accurate electronic case files and document management systems.
• Update client records and case progression information on AdvicePro and other databases.
• Record and collate financial outcomes, client activity and service performance data.
• Attend drop-in sessions and ensure customer records are updated accurately.

About You

We're looking for someone who is organised, customer-focused and enjoys working as part of a busy, supportive team. You’ll have excellent attention to detail and the ability to maintain accurate record. You’re able to prioritise workloads, meet deadlines and work under pressure. You’ll also have:

• Previous experience providing administrative support within a busy team environment.
• Strong IT skills, including Microsoft Office, databases, email and spreadsheets.
• Experience of managing data and supporting administrative processes.
• Strong verbal and written communication skills.
• A flexible and proactive approach, with the confidence to use your own initiative.
• A commitment to delivering excellent customer service.
• An understanding of the importance of confidentiality and handling sensitive information appropriately.
• Adaptable to business requirements and flexible to work onsite as needed.

If you're organised, motivated and want your work to have a real impact, we'd love to hear from you!

About us

At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.

What we offer

• 30 days’ annual leave, plus bank holidays
• Flexible benefits scheme, including family-friendly options and access to a discount portal
• Up to 10% pension contribution

Please read before applying:

Peabody does not offer sponsorship to work in the UK.

This role is 30 hours per week (worked Monday to Friday) and offers hybrid working with two days onsite. However, flexibility is required to attend the office for more than two days when business needs require.

We reserve the right to close the advert early if we receive a high volume of suitable applications.

Our Assessment Process

Our fair, inclusive and transparent recruitment process involves an in-person interview on the 12th or 13th November at our Arcola Street location.

If you have any questions, please contact Charlene at charlene.moore@peabody.org.uk