Admissions Assistant (Coordinated Admissions & Appeals)

This position is offered on a part-time basis (21 hours per week) for a fixed term of 14 months.

Role Purpose

The Tower Hamlets School Admissions Service provides high quality services to children, schools and families in respect of school admissions, appeals, home to school travel, children missing education and elective home education.

Key Responsibilities

There is now an opportunity for an admissions assistant (coordinated admissions & appeals) to join the team to help carry out day to day work relating to school admissions, appeals, and related matters. The successful post holder will be expected to ensure that the Local Authority fulfils its statutory duties within set timescales. The nature and demands of the service require people who are flexible and capable of supporting other areas of the team’s work when required.

Requirements

The successful candidates that will be considered require:

• Experience of school admissions work within a school or local authority setting.
• Ability to assimilate knowledge of the current legislation, statutory procedures and codes of practice relating to school admissions and school admission appeals.
• Highly competent, able and motivated to provide a high standard of service with a customer focus.
• Able to organise and prioritise a personal workload, including the setting and monitoring of priorities
• Good communicator with good analytical skills and the ability to make maximum use of IT systems.
• Experience of working in a front-line or customer focussed environment is essential.
• The demands of the service require that the majority of annual leave is taken in school holiday periods.

Benefits

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.