Allocations Administrator (Apprentice) 2007

• Allocations_Administrator_Apprentice_-_Job_Description_and_Person_Specification

Please apply online via the link provided.

Closing date: Sunday 15 March 2026
Interview date: Monday 23 March 2026
Contract type: 21-month fixed-term, full-time apprentice contract

Please apply online via Winchester City Council's website.

Are you looking to begin a meaningful career in Strategic Housing, helping to resolve housing need in the Winchester District?

Do you want a role where you can make a real difference to people’s lives while earning a recognised qualification?

We are excited to offer a fantastic opportunity to join our Strategic Housing Team. Working within the Allocations Team you will assist the council in fulfilling its statutory duties, helping those in housing need to find suitable accommodation via the Hampshire Home Choice Housing Register.

Working within a small team to answer our customers’ queries and complete numerous but essential administrative tasks, working in close collaboration with our wider homelessness and temporary accommodation teams, you will play a vital role to help us to achieve our goals in resolving housing need and allocating suitable and safe homes for our diverse range of customers. After a period of training, you will be trusted to make regular key assessments and decisions in-line with the Hampshire Home Choice Allocations Framework and the council’s Scheme of Allocations on a daily basis.

This 21-month apprenticeship combines hands on experience with formal training to achieve the Business Administration Level 3 Apprenticeship qualification, with a minimum of 6 hours of each working week dedicated to “off-the-job” training.

You’ll be part of a friendly, positive, proactive and supportive team working together to achieve our goals and provide excellent customer service.

This office-based role is perfect for someone organised, proactive, and passionate about helping people with the ability to work swiftly across multiple tasks, balancing and prioritising workload with good IT literacy.

As part of your apprenticeship, you’ll gain experience across a wide range of Allocations and wider Strategic Housing functions, to include:

• Answering and responding to calls to our duty line, visitors to our reception and customers communicating via email and post.
• Providing a front facing customer service ensuring all customers receive the same quality of service regardless of their differing communication needs.
• Assessing housing applications and housing need.
• Completing many essential administrative tasks of the housing register.
• Working collaboratively with our immediate colleagues in homelessness, temporary accommodation but also, external housing providers, the wider housing department at the council and external partner agencies.

The successful candidate will be supported to develop the knowledge, skills and behaviours to be able to undertake all aspects of this role.

What we’re looking for

We’re seeking someone who is:

• Passionate about helping people
• A strong communicator, able to share information clearly
• Organised, with good attention to detail and the ability to prioritise
• Able to work well under pressure and as part of a team
• Confident in handling sensitive information discreetly
• Interested in improving systems, processes, and service delivery
• Committed to excellent customer service

Vetting Requirements:
This post is subject to a DBS check.

If you’re looking for an exciting opportunity, then this is the role for you. In return, we offer an excellent package of benefits including:

• Hybrid-working (50% in the office, 50% at home – after first 3 weeks in office)
• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• 13 days additional flexi leave per year (subject to operational requirements)
• Option to buy up to 5 days additional annual leave
• Free parking (during work hours) at any Winchester Park and Ride
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

Please view the job description and person specification attached for more details about the role.

For an informal discussion, please contact Alex Burns, Senior Allocations Officer via email at aburns@winchester.gov.uk.