Allocations & Lettings Specialist

Allocations and Lettings Specialist (North East Region)

Interviews: 15 May

We’re looking for an Allocations & Lettings Specialist to join our busy Allocations team and help us make best use of our homes, supporting customers to move safely, fairly and quickly into the housing they need.

This is a hands‑on role at the heart of our service, where you’ll manage lettings, transfers and rehousing cases, work closely with colleagues and partners, and ensure everything we do is compliant, customer‑focused and well‑organised.

What you’ll be doing

• Managing lettings and allocations cases, including voids, transfers and priority moves
• Working within housing policy, legislation and nomination agreements
• Communicating clearly and sensitively with customers, including in complex situations
• Working closely with internal teams, local authorities and other partners
• Keeping accurate records and contributing to strong performance and compliance

What we’re looking for

You’ll have experience in housing allocations and/or lettings, with a good understanding of policy‑led decision‑making in a regulated environment. You’ll be highly organised, detail‑focused and confident balancing customer needs with service requirements, bringing excellent Excel skills and experience of working confidently with data, spreadsheets and reporting.

Why join us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive team, doing meaningful work that makes a real difference to people’s lives, with opportunities to learn, improve and contribute to better ways of working.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• You will be required to work onsite two days per week from our Islington Office. This will include your team day every Wednesday and one Thursday per month.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews will take place on the 15 May.

If you are a confident, resilient and customer‑focused professional who enjoys managing a varied caseload, working within policy, and finding practical, solutions‑focused outcomes for customers, we’d be pleased to hear from you.

To apply, please submit an anonymised CV and answer the application question, explaining how your experience and approach make you a strong fit for the Allocations & Lettings Specialist role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk