Allocations & Lettings Specialist

Allocations & Lettings Specialist

North West Region | Based at Ealing

We’re looking for an Allocations & Lettings Specialist to join our Allocations team, supporting customers across the North West region to move safely, fairly and quickly into the homes they need.

This is a hands‑on role at the heart of our service, managing lettings, transfers and rehousing cases. It is a highly collaborative role, working closely with colleagues and partners to make best use of our homes. Teamwork is fundamental, you’ll succeed by actively supporting others, sharing responsibility and pulling together to deliver great outcomes for customers.

What you’ll be doing

• Managing lettings and allocations cases, including voids, transfers and priority moves
• Working within housing policy, legislation and nomination agreements
• Communicating clearly and sensitively with customers, including in complex or sensitive situations
• Working closely with colleagues across the service, local authorities and external partners
• Maintaining accurate records and contributing to strong performance, compliance and continuous improvement

What we’re looking for

• Experience in housing allocations and/or lettings, with a good understanding of policy‑led decision making in a regulated environment
• Highly organised, detail‑focused and confident managing a varied caseload
• Strong Excel skills and experience working with data, spreadsheets and reporting
• A strong team ethos this role requires someone who actively pulls together, contributes positively to the team, supports colleagues and understands shared accountability

Why join us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

The value Pull Together is especially important in this role. Office‑based working enables collaboration, shared problem‑solving and consistent decision‑making, ensuring we provide a safe, fair and effective service for our customers.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

Please read before you apply

This role is based at our Ealing office and has a mandatory requirement to work onsite two days per week.

• Every Wednesday is a compulsory team day worked onsite in Ealing
• The second onsite day is also mandatory and will be worked from a local regional office
• We do not offer visa sponsorship.

Both onsite days are required to support effective teamwork, collaboration and service delivery. This working pattern is not optional and cannot be amended. Please only apply if you are able to fully meet this requirement.

What to expect from our recruitment process

We’re committed to a fair, inclusive and transparent recruitment process. Interviews will take place in person on the 1 June at our Ealing Office.

To apply, please submit an anonymised CV and answer the application questions, explaining how your experience, values and approach make you a strong fit for the Allocations & Lettings Specialist role..

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk