Allocations & Lettings Specialist

Allocations & Lettings Specialist

North Counties Counties Region | Based at Houghton Regis

We’re looking for two Allocations & Lettings Specialists to join our team, supporting customers across the Home Counties to move safely, fairly and quickly into the homes they need.

This is a hands-on, collaborative role at the heart of our service. You’ll manage lettings, transfers and rehousing cases while working closely with colleagues, contractors and partners to make the best use of our homes. Teamwork is essential, you’ll succeed by supporting others, sharing responsibility and pulling together to deliver great outcomes for customers.

What you’ll be doing

• Managing lettings and allocations cases, including voids, transfers and priority moves
• Taking a proactive approach to empty homes (voids), ensuring they are allocated and let efficiently to residents who need them as quickly as possible
• Working within housing policy, legislation and nomination agreements
• Liaising regularly with contractors during on-site office days to support timely turnaround of empty homes
• Communicating clearly, professionally and sensitively with residents, including in complex or vulnerable situations
• Working closely with colleagues, local authorities and external partners
• Maintaining accurate records and supporting service performance and compliance

What we’re looking for

• Experience in housing allocations and/or lettings is desirable, but not essential
• We welcome applicants from similar backgrounds with strong administrative skills and excellent organisation
• Highly organised, detail-focused and confident managing a varied workload
• Strong interpersonal skills, with the ability to communicate with empathy and professionalism
• Comfortable working with residents from diverse backgrounds, including vulnerable groups or those transitioning from supported housing
• A clear understanding of confidentiality and the ability to handle sensitive information appropriately
• Good Excel and IT skills, with confidence using data, spreadsheets and systems
• A strong team ethos — someone who supports colleagues, collaborates effectively and takes shared accountability

Working arrangements (please read carefully)

This role is based at our Houghton Regis office and requires a structured onsite presence:

• First 8 weeks: Full-time onsite, Monday to Friday, 9am–5pm
• After onboarding: Hybrid working with 2–3 days onsite each week
• Essential office days: Every Tuesday and Thursday, when we meet with contractors

These in-office days are essential to ensure effective collaboration, communication and service delivery.

Why join us?

When you join Peabody, you become part of a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

Pull Together is especially important in this role, being present in the office supports collaborative working, shared decision-making and delivering the best outcomes for our customers.

Here’s what you’ll get:

• Flexible and hybrid working (role dependent)
• 30 days’ annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme (healthcare, dental and more)

What to expect from our recruitment process

We’re committed to a fair, inclusive and transparent recruitment process.

Interviews will be held on MS Teams on the 9 and 10 July 2026.

Please note

• Must have right to work in the UK (no sponsorship)

To apply, please submit an anonymised CV and answer the application questions, outlining how your experience, values and approach make you a strong fit for the role.

If you need to ask us anything, please contact: Julie-Ann.O'Malley@peabody.org.uk