Allocations Officer
About the job
Salary: £33,143 – £36,363 a year pro rata
Hours per week: 37
Contract type: Fixed Term/ Secondment for 24 months
This is a hands-on, varied role where no two days are quite the same. You’ll be working on the frontline of housing services, supporting vulnerable individuals and families who are often facing difficult and complex circumstances. From assessing housing needs and managing temporary accommodation to liaising with partner agencies and recommending suitable pathways for those experiencing homelessness, your work will be both challenging and deeply rewarding.
You’ll be part of a collaborative team working towards clear goals, but you’ll also be trusted to take the initiative and manage your own workload. Whether you're reviewing a suitability assessment or responding to urgent cases, your ability to stay calm under pressure and deliver solutions will be key.
Please note this role does not attract sponsorship.
If you are a current LBC employee, this position is available to you as a secondment opportunity for up to 24 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.
About you
You bring real experience of working in a busy and demanding environment, where teamwork and clear communication are essential. Ideally, you’ll have worked in a frontline housing or social care setting, with direct experience supporting vulnerable people and families.
You’re great at building relationships, whether that’s with external partners, service users, or your colleagues. You know how to listen, negotiate, and problem-solve under pressure. Your written and verbal communication skills are strong—you’re confident explaining information clearly, preparing reports, and handling sensitive situations with empathy and professionalism.
You’ll need to be well organised, able to juggle competing demands, and comfortable using IT systems like Word, Excel, and databases. If you’ve worked in housing allocations or temporary accommodation before, that’s a bonus—but just as important is your willingness to learn and contribute to the team.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £33,143 - £36,363 per year