Army - Delivery Manager
Job summary
The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
Step into the future of warfare with the Digital, Security and Intelligence Directorate, where data drives decisions and digital dominance defines victory. We lead in strategic data management, intelligence, and cutting-edge technology, delivering the tools that give the Army a decisive edge on the modern battlefield.
As part of our civil servant team, you’ll be at the forefront of information warfare, countering disinformation, safeguarding critical data, and ensuring information integrity in a rapidly evolving digital battlespace. You’ll work with state-of-the-art tools, including AI, advanced analytics, and next-gen tech, helping the Army outthink, outmanoeuvre, and outpace its adversaries.
In the Digital, Security and Intelligence Directorate, you’ll turn that vision into reality. From strengthening cyber resilience to driving digital transformation on the front lines, your expertise will shape the Army’s future. You’ll collaborate with a diverse network of experts, deploying innovative strategies to maintain the Army’s dominance in an increasingly contested information environment.
This is more than a job, it’s your chance to redefine digital defence, push the boundaries of innovation, and directly contribute to the Army’s lethality and operational effectiveness.
Join us. Shape the future. Strengthen the force.
This position is advertised at 37 hours per week.
Job description
As a Delivery Manager within the Army Software House (ASH), you will be at the forefront of delivering innovative software solutions that directly support the Army’s ambitious modernisation and transformation agenda. This is a unique opportunity to contribute to a high-impact programme that underpins the Army’s commitment to tripling its operational lethality by the end of the decade through cutting-edge technology and digital innovation.
ASH, as a key component of the Digital Operations pillar within the Directorate of Digital, Security and Intelligence at Army Headquarters Andover, is responsible for designing, developing, and supporting bespoke applications and services that enable the Army’s digital capabilities. These include critical platforms which enable data-driven decision-making and operational excellence.
In this role, you will lead technical teams responsible for delivering software applications and digital services that align with the Army’s strategic objectives. You will collaborate closely with senior leaders across Army Headquarters and the Ministry of Defence to ensure the delivery of value-for-money, mission-critical solutions. Your leadership will be essential in managing high-risk projects, overseeing the software development lifecycle, and driving digital transformation in accordance with Defence technology and governance frameworks.
Key responsibilities:
- Lead Agile delivery teams through the discovery, development, and deployment of new digital solutions, as well as support incident management and sustainment of existing services.
- Manage and motivate poly-skilled, self-organising Scrum teams, facilitating best practices, backlog prioritisation, and removal of delivery roadblocks.
- Manage supplier relationships and contracts to ensure delivery aligns with agreed standards, budgets, and timelines.
- Engage with senior stakeholders across Army Headquarters and the Ministry of Defence to ensure delivery aligns with strategic priorities and Defence governance frameworks.
- Drive continuous improvement in delivery processes and internal working practices to enhance efficiency and maximise output.
- Provide subject matter expertise on technology use to meet business needs and advise on acquisition of information communication services.
- Undertake scoping of new requirements, making recommendations on delivery approaches, and ensure requirements are refined for development and testing.
- Lead reporting on project progress, including cross-team dependencies and risks, to wider teams and stakeholders.
- Facilitate collaboration across multi-disciplinary teams and external partners to ensure seamless delivery and integration of digital solutions.
Other:
- You will be supported to develop skills in Agile delivery, supplier management, and Defence digital transformation.
- Engage in continuous professional development through training, mentoring, and participation in Defence and Civil Service digital communities
Person specification
Essential skills required:- Enthusiastic and adaptable who can thrive under pressure and coordinate a diverse range of activities.
- Proven experience in delivery management within digital or IT environments, ideally using Agile methodologies.
- Knowledge of IT governance frameworks and IT Service Management principles, including ITIL.
- Experience in supplier and contract management.
- Strong leadership skills.
- Excellent stakeholder engagement and communication skills, both written and verbal.
- Experience managing projects with complex technical and financial elements, ensuring value-for-money delivery.
- Be comfortable challenging established norms and processes, with the flexibility to respond to shifting priorities.
- Strong written and verbal communication skills, coupled with a positive and professional attitude.
- Strong problem-solving skills with a strategic mindset.
- Ability to work effectively within hybrid working environments.
- Commitment to continuous professional development and willingness to work towards relevant professional qualifications
Desirable skills:
- A good working knowledge of technology concepts, IT governance, and IT Service Operations/Management is highly desirable.
- Delivery Manager or Scrum Master certification.
- ITIL v4 Foundation Certification.
- Experience or knowledge of Cloud and DevOps platforms, technologies, services, and practices.
- Knowledge of DevSecOps practices and hybrid cloud hosting environments.
- Familiarity with Defence or public sector digital environments.
- Ability to motivate and manage multi-disciplinary teams.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Leadership
We only ask for evidence of these behaviours on your application form:
- Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
- DDAT Delivery Manager - Agile and Lean Practices (Practitioner)
- DDAT Delivery Manager - Communicating Between the Technical and Non-Technical (Practitioner)
- DDAT Delivery Manager - Maintaining Delivery Momentum (Practitioner)
- DDAT Delivery Manager - Team Dynamics and Collaboration (Working)
We only ask for evidence of these technical skills on your application form:
- DDAT Delivery Manager - Agile and Lean Practices (Practitioner)
Benefits
Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other benefits for Army civil servants include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.Candidates will be required to provide CV details to include job history and previous skills and experience.
Candidates will be required to provide a statement of suitability in no more than 1250 words demonstrating your skills and experience in line with the essential criteria in the advert.
At sift, you will be assessed against your CV, Statament of suitability and the following Success Profiles:
Behaviour
- Making Effective Decisions
Technical Skill
- Technical - DDAT Delivery Manager - Agile and Lean Practices (Practitioner) Delivery manager - Government Digital and Data Profession Capability Framework
Where a large number of applications are received, an initial sift will be conducted based on the evidence you provide in support of Making Effective Decisions. The remaining evidence provided at application stage will only be reviewed if you are successful at this initial sift.
At interview, you will be assessed agiant the following Succes Profiles:
Behaviours
- Delivering at Pace
- Leadership
Technical Skills
- DDAT Delivery Manager - Communicating Between the Technical and Non-Technical (Practitioner)
- DDAT Delivery Manager - Maintaining Delivery Momentum (Practitioner)
- DDAT Delivery Manager - Team Dynamics and Collaboration (Working)
Technical Skills - Framework: Delivery manager - Government Digital and Data Profession Capability Framework
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Dan Bavister
- Email : Daniel.Bavister100@mod.gov.uk
Recruitment team
Further information
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.Attachments
EVP Army TLB Pack Opens in new window (pdf, 3851kB)MOD Candidate Pack Opens in new window (pdf, 1562kB)Candidate Information Pack Opens in new window (docx, 31kB)Salary range
- £37,720 per year