Army - Performance Management

Job summary

The Land Warfare Centre (LWC) plays a pivotal role in ensuring the British Army is ready to meet the challenges of today and tomorrow. As the hub for military trade and collective training—both in the UK and overseas—the LWC is dedicated to preparing our personnel to deliver operational excellence in response to the evolving needs of the Field Army. At the heart of the LWC’s success is its Business Centre, which ensures a cohesive and strategic approach to all aspects of the organisation’s operations. The Business Centre provides critical oversight, governance, and performance management, enabling the effective delivery of LWC’s diverse portfolio of programmes, projects, and business outputs. By driving efficiency and ensuring alignment with strategic objectives, the Business Centre is integral to maintaining the LWC’s reputation for excellence.

The Business Centre is seeking proactive and skilled professionals with expertise in performance management, supplier coordination, and stakeholder engagement. This role involves overseeing the strategic performance of the Army Collective Training Service (ACTS) a £2.5 billion, fifteen-year programme designed to deliver the future collective training solution in partnership with an industry Strategic Training Partner. Ensuring contractual obligations are met, drive continuous improvement, and build strong, collaborative relationships with suppliers and stakeholders.

This position is advertised at 37 hours per week.

Job description

The role will oversee contract performance, ensuring deliverables align with Army training requirements. Provide subject matter expertise (SME) input and support future procurement activities. Manage governance processes and ensure compliance with contractual obligations. Conduct financial management and scrutinise contract usage to ensure value for money. Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and trust. Confidently manage challenging discussions and drive continuous improvement in contract delivery.

We actively seek to provide an inclusive working environment which gets the best from every member of our team. We recognise team members for their dedication and integrity. We seek and encourage diversity of thought, background, experience, and approach.

Key responsibilities:

• Support the oversight of the ACTS contract, ensuring performance aligns with contractual obligations and organisational objectives.
• Conduct regular assessments and analysis of contract performance, including monthly performance measures, to ensure delivery standards are met.
• Contribute to the review and improvement of performance measures, including Key Performance Indicators (KPIs) and the Output Specification.
• Build and maintain effective working relationships with the Service Provider (SP) to support contract delivery and issue resolution.
• Monitor supplier performance using Management Information, KPIs, visible checks, and customer satisfaction feedback.
• Ensure updates to the Asset Register reflect the condition and criticality of assets under the contract, capturing any impacts on performance
• Act as a key point of contact for contract performance-related matters, supporting the Senior Executive Officer Performance & Relationship and other team members.
• Engage with stakeholders to assess and improve customer satisfaction, addressing their needs and concerns effectively.
• Analyse performance data to identify trends, risks, and opportunities. Preparing performance highlighting key findings to senior management.
• Support change initiatives to drive performance improvements and adapt to evolving business needs.
• Chair or attend relevant meetings, ensuring adherence to organisational policies and promoting an inclusive working environment.
• Contribute to formal Learning from Experience (LFE) reviews throughout the contract lifecycle, ensuring lessons learned are captured and applied.
• Developing yourself and sharing your knowledge with others

Person specification

Essential Skills Required:

• Demonstratable experience in performance management, supplier management, and stakeholder engagement.
• Analytical skills with the ability to interpret data and drive evidence based decision making.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Self-motivated, confident in decision-making, and capable of working independently or as part of a team.
• A flexible and a collaborative attitude to team working, adapting to changing priorities and workloads and supporting the wider team as required.

Desirable:

• Demonstrated ability to manage complex contracts and drive continuous improvement
• Familiarity with public sector contracts

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Highly competitive pension scheme
• Personal and professional development of skills
• Alternative working patterns for many roles
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
• Enhanced parental and adoption leave
• 6 days special leave per year which can be used for volunteering activities
• Learning and Development

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At application stage you will be assessed against the following:

• Your CV
• Personal Statement - of no more than 500 words detailing how you meet the essential skills criteria
• Behaviour - Communicating & Influencing

Where a large number of applications are received, an initial sift will be conducted based on the evidence you provide in support of Communicating & Influencing.

The remaining elements will only be reviewed if you are successful at this initial sift.

At interview stage you will be assessed against the following:

Behaviours:

• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Working Together

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further Information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Joanne Swabey
• Email : Joanne.Swabey100@mod.gov.uk

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

ADR013810_EVP_Booklet_A5 Opens in new window (pdf, 273kB)Candidate Information Opens in new window (docx, 32kB)Defence Internal Brief notice Opens in new window (docx, 43kB)Defence Civil Service Offer Opens in new window (pdf, 1562kB)