Asset Surveyor – FTC

About the role

Role Summary

To undertake stock condition surveys for dwellings and communal areas, to ensure that our asset management database reflects accurate information, to inform the maintenance of our housing stock and help drive performance improvements. Assist with the delivery of planned repair and improvement programmes. To identify HHSRS and report immediately and to contribute to TCH target of 100% Decent Homes.

Salary:

£33,000 - £43,846

Hours of Work:

36

Contract:

Fixed Term Contract until March 31st 2027

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

“I am the Asset Manager and have worked at TCH for just under a year. I am responsible for sustainability, stock condition surveys and managing the asset investment property database.

The work will be varied and challenging, but very rewarding. You will be responsible for updating the property database, supporting the sustainability programme, managing the day-to-day stock condition surveying programme, and assisting the team to achieve our shared targets.

TCH is a very friendly organisation. I have only been here 10 months, but have been made to feel very welcome, and I really enjoy working for TCH. I look forward to meeting you!”

Barry Jenkinson, Asset Manager

What will you be doing?

Role Specific Responsibilities

Carry out comprehensive surveys to individual dwellings and blocks which accurately record:
•The type, age and condition of existing components
•Estimated residual life
•Relevant energy efficiency measures
•Any pertinent health and safety issues (including HHSRS)
•Capture data using iPad or similar type mobile devices and survey software.
•Create a photographic record, validating the condition of the components.
•Record any urgent repairs and report to the Asset Administrator.
•Encourage residents to use digital self-service tools to report other repairs.
•Notify the Asset Administrator of any housing management issues, (including safeguarding and tenancy breaches).
•Carry out targeted surveys of specific components ahead of planned programmes
•Undertake inspections to new Developments to collect new build component data.
•Undertake stock surveys to void properties.
•Undertake stock surveys, post energy retrofit programmes.
•Oversee small-scale projects that are outside the main planned works programmes, such as minor repair and improvement works.
•Assist with the resolution of formal complaints and resident dissatisfaction, including CRM case management.
•Update RdSAP data.
•Consult and liaise with Asset team members that are responsible for producing planned programmes of work.

General

•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
•Recognise, respect, and promote the different roles and diversity of individuals.
•To actively contribute towards the key performance indicators and professional standards.
•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
•To participate in training, attend other meetings, and staff events as required.
•Be an effective member of your team, presenting a positive impression of your section and the Group.
•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
•Maintain awareness of budget requirements and value for money while delivering your role.
•Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
•This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

•GCSE level education including Maths and English - Essential
•Qualification in Building Surveying or similar - Desirable
•Domestic Energy Assessor qualified - Desirable

Please note, a DBS must be carried out.

Key Skills & Competencies

•Computer literate with Microsoft Office and database experience - Essential
•Surveying experience - Desirable
•Housing background - Desirable
•Knowledge/experience of housing repairs and maintenance - Desirable
•Good verbal communicator - Essential
•Able to write clearly and concisely - Essential
•Methodical, accurate and thorough approach to work - Essential
•Able to prepare and interpret numerical data - Essential
•Demonstrates good organisational skills - Essential
•Negotiates outcomes and solves problems - Essential
•Plans and manages own workload - Essential
•Able to drive and have a valid licence - Essential
•Be comfortable using steps/ladders to gain access to loft/crawl spaces - Essential

Behaviours

•Calm, confident and approachable - Essential
•Keen to learn and develop - Essential
•Team player - Essential
•Committed to provide a quality service - Essential

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Wednesday, 26 November 2025

Interview Date:

Wednesday, 3 December 2025