Assistant Casework Investigators - Illegal Markets

Job summary

The role:

This role is to support investigators on complex criminal and regulatory cases. You will be part of an investigation team and work closely with members of the Enforcement and Intelligence Programme of the Gambling Commission. You will also work closely with members of the National Lottery and Legal teams.

Job description

Your responsibilities:

• Safeguard confidentiality at all times due to access to highly confidential and sensitive information.
• Responsible for facilitating and supporting case teams in progressing multiple cases to the required standard and deadlines.
• Coordinating and assisting in the delivery of regulatory and criminal cases.
• Maintenance of equipment and logistical assistance.
• Prepare files for regulatory panels, criminal cases and Commissioner steers.
• Maintaining databases and case management tools.
• Draft correspondence, reports and updates.
• Attend meetings and interviews.
• Collate, analyse and present information in line with the policies and procedures of the Commission.
• Provide initial research into cases to the required evidential standard.
• Build effective and collaborative working relationships across the Commission to ensure that targets and deadlines are met.
• Any other tasks appropriate to your role.

Person specification

What we’re looking for:

Essential criteria:

• Experience of working in a dynamic environment providing support to multiple teams simultaneously.
• Ability to learn quickly and to think laterally and anticipate responses or actions to ensure smooth workflow and follow up with colleagues.
• Excellent planning and organisational skills with the ability to recognise and manage priorities.
• Good working knowledge of Word, Excel, Outlook and IT competency to use other databases and bespoke systems.

Desirable criteria:

• Working in an operational environment.
• Good working knowledge of regulatory environments/operations.
• Proven analytical skills with ability to summarise and communicate complex information and identify key points.
• Previous experience working to tight deadlines and targets and managing a demanding administrative workload.

Benefits

Alongside your salary of £26,845, Gambling Commission contributes £7,776 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

The selection process for this vacancy will comprise of two short tests to assess your IT skills and an in-person interview consisting of competency and technical questions. Interview questions will be provided in advance. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on 19th April 2026.

Interviews are expected to be held week commencing 27th April 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.

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Please apply if you want to be part of an organisation that is force for good!

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@gamblingcommission.gov.uk
• Email : recruitment@gamblingcommission.gov.uk

Recruitment team

• Email : recruitment@gamblingcommission.gov.uk

Further information

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Assistant Casework Investigator Job Advert Opens in new window (pdf, 159kB)