Assistant Contracts Manager

Housing is seeking to appoint an Assistant Contract Manager. Who can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

You will be required to assist a team of technical officers (Compliance Project Manager, Asset inspector, Project Managers, Voids, Repairs and Planned works Surveyors) to ensure the successful operational and contractual delivery of the HRA’s repairs, planned works, compliance and voids work streams Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.

Accountabilities and outcomes:

• To manage property alteration requests and to liaise with Technical Officers regarding inspections. This could include undertaking site visits as and when required • To undertake low level inspections relating to minor repairs as and when required.

• You will attend estate inspections and big door knocks as and when required. • To review and administer any extension of time requests received and ensure they are processed in line with contractual requirements and deadlines.

• To work closely with contractors and monitor the quality and quantity of work undertaken, always ensuring contract compliance (including a range of specialist contracts). To utilise specialist computer software to comprehensively administer works’ orders. Medway Council Job Profile

• Ensure that pre and post inspection of repairs, compliance, planned works, new builds and voids are carried out to target. Ensure that quotes for non-Schedule of Rate works are obtained in line with council procedures.

• To assist with the monitoring of repairs, compliance, planned and capital works budgets and administering invoices as and when required.

• Monitor and manage the no access procedure for repairs, planned and capital works in conjunction with the HRA’s RLO.

• To assist thew HRA Property Services Coordinator with investigating customer complaints and member enquiries appropriately and within in agreed published timescales.

• Attend residents’ meetings as required.

• Represent Housing Services at meetings with contractors, consultants, internal teams and services and external peers as and when required.

• Ensure the service is delivered to the highest possible level of standard to tenants and leaseholders, developing partnered principles as appropriate.

• Assist, as necessary, with the preparation, in consultation with budget managers, the monthly monitoring returns for Capital, Planned and Revenue budgets ensuring these are recorded accurately and liaise with the Managers to achieve this.

• To participate in Tenant Participation initiatives in those instances when housing maintenance and improvement is pertinent and to maintain a high profile with residents’ groups in a leadership role.

• To assist with the compilation of Leaseholder charges as a result of planned works and section 20.

If you would like to have an informal discussion with the recruiting manager, please call Lee Deacon on lee.deacon@medway.gov.uk

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:
Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.