Assistant Contracts Manager

Internal Secondment Opportunity – Assistant Contract Manager (6 months)

Are you great at solving problems, building strong relationships and getting things sorted for residents? Do you have experience in complaints, resident resolution, repairs support or contract administration and the curiosity to ask questions, challenge costs and drive value for money?

If so, this could be a brilliant development opportunity for you.

We’re looking for someone to step into a 6‑month secondment as Assistant Contract Manager, supporting the day‑to‑day delivery of our repairs, voids and major works contracts.

You’ll help keep our framework contracts (around 150-200 contractors) running smoothly, ensuring services are delivered on time, to the right quality, and offer strong commercial value for Peabody. You’ll work closely with our contractors and internal teams to quickly resolve issues, improve performance, and support better resident outcomes.

Working arrangements

This is an operational role, so regular on‑site presence is essential to support effective contract management, maintain visibility of service delivery and build strong relationships.

• You will meet with the contractor at least once per week, ensuring issues are addressed quickly and performance remains on track.
• You will spend a minimum of three days per week in our regional offices. The specific office is flexible, and you’ll work across our patch depending on operational need.
• You will also attend our Waterloo office every two weeks for contract reviews, commercial discussions and team meetings.
• As this role is cross‑site, you must be comfortable travelling between different Peabody locations to stay connected to frontline activity and support joined‑up decision‑making.

What you’ll be doing

• Supporting the Contract Manager in overseeing repairs, voids and major works contracts.
• Monitoring contractor performance and spotting opportunities to improve quality and efficiency.
• Helping resolve service issues swiftly, maintaining positive and productive contractor relationships.
• Working with commercial colleagues to check, challenge and understand costs, variations and month‑end queries.
• Supporting procurement, audit and performance reporting activity.
• Producing clear, accurate performance information to support informed decision‑making.

What we’re looking for

You will be:

• Experienced in complaints handling, resident resolution or repairs support work or have a strong background in contract administration.
• Commercially minded, curious and confident in asking questions, challenging costs and seeking value for money.
• Analytical, with good attention to detail and the ability to interpret data and performance information.
• A strong communicator, able to build effective relationships across teams and with contractors.
• Customer‑focused, ensuring our services deliver the best possible outcomes for residents.
• Proactive and solution‑focused, able to keep things moving and help resolve issues collaboratively.

This is a great chance to develop your skills, build contract management experience and positively influence how we deliver services for residents.

Why the contract management team?

We’re committed to delivering Simple, Safe, and Smart services. Our values, Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Shortlisted candidates will be invited to attend an in-person interview on the following dates.

On Monday 9 March 2026.

Please read before you apply

• A full UK driving licence and access to a vehicle is desirable.

If you’re a proactive, values-led housing professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Assistant Contracts Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.