Assistant Technical Support Officer

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

Our Technical Support team is the engine room that supports the entire Planning Service. Our Support Officers are the interface with the council’s Customer Services team and provide high quality communication and technical advice to our service users. The team registers and validates all planning applications and is responsible for leading our programme of process review, our system updates as well as driving and monitoring our overall service performance.

As an Assistant Technical Support Officer, your main role is to make sure everyone – customers, the public, both internal and external stakeholders (including our Councillors) – receive high quality, consistent and efficient support for the effective administration and performance management of the Planning Service.

You will play a key role in supporting the Technical Support Manager, Technical Support Team Leaders and all other members of the Planning Service in their role and duties.

Additional information

You will need a genuine interest in the planning environment and an interest in ensuring our community in West Northants thrives.

Our ideal person will have experience working in a busy customer focused area and have fantastic communication skills as you will engage with the public and handle their feedback, making sure everything aligns with our corporate standards. Plus, you'll pitch in with process improvements, communications strategies, and training programs. In planning, we are passionate about people, places and sustainability.

We balance development to support new housing and jobs with protecting the environment for future generations and our commitment to net zero by 2030. We want to create an outstanding natural environment, fit for future generations. If this is something that you feel excited about, we’d love to hear from you.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.