Assisted Travel Officer

Vac Description

Cognus’ Assisted Travel service is a statutory service that ensures that young people are able to travel to school or college when they would otherwise be prevented by circumstance, disability or need. The team works with parents, contractors and educational settings to ensure the safety of students as they travel between home and school.

This exciting post has become available in the team to help organise transport for pupils, deal with issues and complaints arising from the service provided by contractors and so ensure the service is safe & appropriate for each pupil travelling. Working flexibly with colleagues to
ensure the phones are staffed between 07:30 – 17:00 during term times.

Some of the tasks required of the postholder are detailed below:
To organise home to school transport for eligible children and young people with special
educational needs and disabilities.

• To act as the point of contact and maintain good communication with families, schools and contractors in the provision of assistance with home to school transport.
• To ensure that the transport arrangements are appropriate, efficient and reasonably stress free, to enable passengers to arrive at school ready for a day of study and are delivered by suppliers in line with contract performance standards.
• Record and maintain contract & client details on databases.
• Produce service user surveys and analyse results.
• To tender school routes out to external providers

About the Role and Our Ideal Candidate

Cognus’ Assisted Travel service is a statutory service that ensures that young people are able to travel to school or college when they would otherwise be prevented by circumstance, disability or need. The team works with parents, contractors and educational settings to ensure the safety of students as they travel between home and school.

This exciting post has become available in the team to help organise transport for pupils, deal with issues and complaints arising from the service provided by contractors and so ensure the service is safe & appropriate for each pupil travelling. Working flexibly with colleagues to
ensure the phones are staffed between 07:30 – 17:00 during term times.

Some of the tasks required of the postholder are detailed below:
To organise home to school transport for eligible children and young people with special
educational needs and disabilities.

• To act as the point of contact and maintain good communication with families, schools and contractors in the provision of assistance with home to school transport.
• To ensure that the transport arrangements are appropriate, efficient and reasonably stress free, to enable passengers to arrive at school ready for a day of study and are delivered by suppliers in line with contract performance standards.
• Record and maintain contract & client details on databases.
• Produce service user surveys and analyse results.
• To tender school routes out to external providers