Benefits Assessment Officer

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

Join West Northamptonshire Council and help make our community a great place to live, work, and thrive. As a Benefit Assessment Officer, you’ll play a vital role in supporting residents by ensuring Housing Benefit and Council Tax Reduction claims are processed accurately, fairly, and on time. This is a career where your attention to detail and commitment to people will make a real difference every day.

Additional information

You’re a clear and confident communicator who can support people with sensitivity, even in challenging situations. With strong attention to detail and the ability to manage a busy workload, you balance accuracy with empathy, ensuring vulnerable cases are handled with care. You bring sound judgment, initiative, and teamwork to everything you do, while also being comfortable working independently.

Ideally, you’ll have experience interpreting complex legislation and assessing Housing Benefit or Council Tax Reduction claims, backed by proven literacy and numeracy skills. Above all, you value fairness, respect, and professionalism in every interaction.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.