Bereavement Services Officer

We are recruiting a Bereavement Services Officer at Caerphilly County Borough Council.

Working hours: 37 Hours per week
Contract Type: Permanent, Full Time
Location: Ty Bargoed

This position offers an excellent opportunity to become part of our team and provide support across the organisation.

We pay an attractive salary of £39,152 - £41,771 and offer access to training and development opportunities.

We are looking to advertise a Bereavement Services Officer to join our professional and committed team. The Bereavement Officer provides specialist administrative and customer facing support for the delivery of statutory burial, cremation, and memorial services.

The role is responsible for maintaining accurate legal records, processing interment and cremation documentation, managing burial rights and memorial applications, and coordinating bookings with funeral directors, families, and operational teams.

The postholder ensures compliance with relevant legislation and council policies, delivers compassionate and professional support to bereaved families, and helps safeguard service continuity, income, and operational standards across cemeteries and related bereavement services.

For the role, we ask that you have:

• Relevant Level 4 qualification on the Credit and Qualifications Framework for Wales.
• Knowledge of relevant legislation, subject guidance and best practice, including sound knowledge of The Burial Act 1857 and up to date amendments; The Local Authorities Cemeteries Order (LACO) 1977; Institute of Cemetery and Crematorium Management (ICCM) regulations and National Association for Memorial Masons (NAMM) regulations and all current Government Guidance relating to funerals and burials.
• Full UK Category B (Cars) driving licence to drive a Council vehicle.

We have excellent benefits including the Local Government Pension Scheme, and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sian Jones on 01443 811457 or email JONESS@caerphilly.gov.uk

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information