Billing and Metering Administrator

We’re looking for a detail-oriented and customer-focused Billing and Metering Administrator to join our Mechanical Services Team. In this role, you’ll support the delivery of heat network billing across our portfolio, helping to ensure accurate income recovery and a high-quality service for residents. You’ll work closely with the Billing and Metering Manager and other stakeholders to manage billing queries, maintain data systems, and contribute to the smooth running of approximately 100 heat networks. This is a varied role where your organisational skills and commitment to customer care will help us deliver sustainable heating services across our communities.

What you’ll do

As a Billing and Metering Administrator, you’ll be the first point of contact for residents and internal teams regarding heat network billing. You’ll manage supplier relationships, support income recovery processes, and ensure compliance with Heat Trust standards. You’ll maintain accurate records, analyse billing data, and help resolve customer queries efficiently. You’ll also contribute to service improvements, support out-of-hours operations, and deputise for the Billing and Metering Manager when required. Your role will be key in ensuring billing services are delivered effectively and in line with Peabody’s values. You'll be required to attend the office a minimum of 2 days per week.

What you’ll need

• Strong organisational skills and the ability to manage multiple tasks with attention to detail.
• Excellent written and verbal communication skills, with a customer-focused approach.
• Proven experience in handling billing queries and producing written reports.
• Confidence using IT systems, including Word, Excel, Outlook, PowerPoint and Microsoft Project.
• Experience working in building services or a contracting environment.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk

Interviews will be taking place Tuesday 16th December

We reserve the right to close this advert early if we receive a high volume of suitable applications.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.