Billing and Metering Administrator

Help us deliver safe, fair and compliant energy services for our communities.

Following new government legislation, we are now an energy provider for our residents, leaseholders and partner organisations. As part of this change, our Heat Networks Team is expanding, and we’re looking for an experienced Billing and Metering Administrator to help us deliver an efficient, compliant and customer‑focused service.

This is a specialist role supporting the Billing & Metering Manager and acting as the first point of triage for billing, metering and consumption queries. You’ll play a vital role in helping us meet Ofgem requirements, resolve issues quickly, and ensure the energy we provide is fair, accurate and efficient.

What you’ll be doing

• Managing first‑line triage for all billing and metering queries
• Supporting billing processes across heat networks and ensuring accuracy and compliance
• Working with metering data, spotting anomalies and escalating issues early
• Helping ensure we meet the standards expected of an Ofgem‑regulated energy provider
• Maintaining accurate records, consumption data and billing information
• Working collaboratively with partners, residents, contractors and internal teams
• Providing clear, confident communication on complex billing issues
• Supporting a newly formed team during a period of change and growth

What you’ll bring

• Experience in energy billing, utilities billing or heat network metering (essential)
• Strong Excel skills and confidence working with datasets
• Ability to act as a calm, informed triage point for technical or billing issues
• Experience working in a regulated environment (energy, water, housing, telephony, finance etc.)
• Excellent communication and customer‑care skills
• Accuracy, attention to detail and a proactive mindset
• Ability to work independently, prioritise effectively and support a newly established team

Why join us?

We’re committed to delivering Simple, Safe, and Smart services. Our values, Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

If you want to make a meaningful impact, support residents through this transition, and help shape a new service from the ground up we’d love to hear from you.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

When you apply, you’ll be guided through a short set of questions where you can share examples from your previous roles. These questions help us understand your experience in key areas including energy billing, heat networks, regulated environments and technical queries. Your answers will form an important part of the shortlisting process, so please respond clearly and use real examples. Shortlisted candidates will be invited to interview on either 12 or 13 March via MS teams.

Please read before you apply

• This role is open to applicants who already have the right to work in the UK.
• This advert may close early if we receive a high volume of suitable applications.

If you’re a proactive, detail‑focused professional with experience in energy or utilities billing, heat networks and regulated environments and you're confident triaging complex queries we’d love to hear from you. Please apply by submitting an anonymised CV and completing the required application questions, which help us assess your suitability for the Billing and Metering Administrator role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk