Brokerage Assistant Officer

Job Introduction

26 hours per week

Does your CV say that you are a driven individual, passionate about achieving results that ensure customer satisfaction? Does it prove that you are task focused with an attention to detail? If it also says that you are a great team player, can calmly approach the day’s tasks as a very personable individual, we want to hear from you!

If you are looking for a new challenge and really want to do to a job that seriously makes a difference to some of the most vulnerable residents of Telford & Wrekin, come and join our Social Care Brokerage Team. The Brokerage Team works as part of the Commissioning and Procurement Team in Adult Social Care Team to source care from contracted care providers to support physical and personal day to day needs, psychological support, specialist accommodation, home from hospital support, and end of life care support for vulnerable adults in our Borough. The work involves considerable use of IT case management systems supported by clear verbal and written communication.

We have a hybrid approach to working with three days in office and two days working from homes. We also run 7 day working so a rota is in place for occasional weekend and bank holiday working to meet demand as required.

Please do contact us to discuss the role further on the telephone number 01952 381206 or by email Kerry.brownhill@telford.gov.uk

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

️ Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.