Brokerage Officer

Job Description

The London Borough of Harrow is looking for a proactive and skilled individual to join its Adult Social Care team as a Brokerage Officer. This vital role supports the delivery of safe, secure, and high-quality placements for vulnerable adults and children, ensuring that each placement aligns with the outcomes identified in individual support plans.

Working closely with Care Managers, service users, families, and providers, the successful candidate will be responsible for sourcing and negotiating appropriate residential, nursing, supported living, and community-based services. This includes day care, transport, domiciliary care, and reablement services. A key aspect of the role involves developing strong working relationships with existing and new providers, gaining insight into their capabilities and specialisms to ensure the best possible match for service users.

The postholder will play a central role in price negotiations, managing service quality, and resolving any service failures or complaints. They will also contribute to the commissioning of new services for individuals with complex needs, helping to maximise value for money while maintaining high standards of care. This is a dynamic and rewarding opportunity for someone with a strong understanding of Adult Social Care, excellent negotiation and communication skills, and the ability to work under pressure. Experience using Mosaic and knowledge of contractual frameworks are highly desirable.

The role requires a commitment to equality, health and safety, and continuous improvement. It may involve occasional travel and flexibility in working hours. If you are passionate about making a difference and thrive in a collaborative, fast-paced environment, we encourage you to apply and help us put residents first.

The successful candidate will have:

• A detailed understanding of Adult Social Care services, including residential, nursing, domiciliary, and reablement care.

• Experience in securing high-quality support packages for vulnerable adults and children with complex needs.

• Strong negotiation skills, with the ability to agree placements and rates with providers in line with departmental budgets.

• Excellent communication and engagement skills to liaise effectively with Care Managers, service users, families, and providers.

• The ability to identify quality service provision and match provider specialisms to individual needs.

• Experience using Mosaic or similar systems to manage placements and generate purchase orders.

• A sound knowledge of service specifications, spot contracts, and contractual requirements.

• Confidence in managing service failures and complaints, and working collaboratively to resolve quality issues.

• The ability to work under pressure, prioritise tasks, and meet tight deadlines in a fast-paced environment.

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn