Brokerage Officer

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The salary range for this position is £33,552 to £35,763 per annum based on a 36-hour working week. We support hybrid working meaning you will be expected in the office for 2 days per week but may work from other locations or home for the remainder of your working week. This role is based at our Victoria Gate, our Woking office.

Please note that there may be an occasional requirement to work some weekends/bank holidays on a rota basis, but this will form part of your 36 hours per week.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About The Role

This is an exciting opportunity to join us as a full time permanent Brokerage Officer in our Brokerage Team, which is part of the Adult Social Care Commissioning function.

Working as part of the team you will be required to manage, and respond to, referrals for care and support from frontline teams and to respond with options within agreed deadlines. You will be required to source appropriate care support services whilst also achieving best value for the local authority, building relationships and knowledge of providers and services in the community as part of the sourcing process.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours.

As a Brokerage Officer with Surrey County Council, you will:

• Be highly organised, willing to take responsibility, use your own initiative and be comfortable in managing your own priorities within the set procedures and processes. We are looking for a team member who is enthusiastic to work with us and proactive to achieve a great outcome for the referrals received.
• Have excellent interpersonal skills, along with relationship development abilities.
• Have a good understanding of working with highly confidential information in a customer focused environment and can work under pressure to tight deadlines.

We know how challenging this role can be but with the mentoring and support from our experienced colleagues, we will enable you to become the best brokerage officer you can be!

In your application, we would love to hear about your experiences and how you can enhance our team whilst we strive to support front line social care teams and the service users they support.

To apply, we request that you submit a CV and you will be asked the following 3 questions:

1. Looking at our advert, and considering the Council’s commitment to ensuring that “no one is left behind”, please tell us what it is about the role that has motivated you to apply?
2. Please tell us about the relevant experience or transferable skills you have that you can bring to this role?
3. What three qualities do you have that would make you a good Brokerage Officer and how do these qualities support Surrey County Council’s culture of collaboration, inclusivity, and adaptability?

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 01/04/2026 with interviews planned to follow. These are planned to be in person at Victoria Gate, Chobham Rd, Woking, GU21 6JD.

Applications will be reviewed and shortlisted on an ongoing basis.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Contact details:

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Karen Houlton Team Manager via email.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Commitment Wording

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.