Brokerage Officer

Job Introduction

This is a role where resilience really matters.

Adult Social Care Brokerage sits at the heart of supporting people with eligible care and support needs. It’s fast‑paced, high‑volume and often complex. You’ll be juggling competing priorities, managing sensitive information and working to tight deadlines, all while maintaining strong relationships with social workers, care providers and internal colleagues.

There will be pressure. Some conversations will be challenging. Plans can change quickly. That’s why we’re clear from the outset: this role requires emotional resilience, flexibility and the ability to stay focused and professional when things are demanding.

But it’s also a role with real purpose.

As a Brokerage Officer, your work directly contributes to securing timely, appropriate and cost‑effective care packages for people in Solihull. The impact of what you do is tangible and valued.

About the role

You’ll support the prompt and accurate brokering of residential, nursing, home care, supported living and day opportunities, ensuring statutory responsibilities and financial regulations are met. You’ll act as a key point of contact for care providers, building effective working relationships and helping to maximise engagement and value for money.

You’ll also:

• Liaise closely with social workers and providers to source care that meets eligible needs.
• Manage enquiries, resolve service requests and maintain accurate records and data.
• Negotiate with providers to secure best value, particularly for spot placements
• Contribute intelligence that helps identify gaps in provision and informs commissioning activity.
• Work collaboratively with Contracts and Quality Teams, sharing feedback on service delivery.

What we’re looking for

You’ll have a Level 3 qualification in a relevant subject (such as business administration) or significant administrative experience, alongside a strong commitment to customer‑focused service delivery.

Critically, you will:

• Be experienced in organising and prioritising a varied workload under pressure.
• Be comfortable handling confidential and sensitive information.
• Have strong IT skills, including databases and Microsoft Office applications.
• Communicate clearly and professionally, both verbally and in writing.
• Demonstrate accuracy, attention to detail and sound problem‑solving skills.
• Be resilient, able to respond calmly and effectively to challenging situations.
• Build positive working relationships with a wide range of stakeholders.

Experience within Adult Social Care or a brokerage setting is desirable but not essential.

Why work for us

We’re committed to excellence, simplicity, trust and working together. You’ll be supported by colleagues who understand the realities of the work and encouraged to take ownership of your development and wellbeing. Hybrid working, structured support and opportunities to learn are part of how we help our people succeed in demanding roles like this.

This role won’t suit everyone — and that’s okay. But if you’re looking for meaningful work, can manage pressure with resilience and professionalism, and want to make a genuine difference within Adult Social Care, we’d welcome your application.

We also understand that our employees want to do more than just work and encourage good work-life balance by offering a range of flexible working options; this is further supplemented by an extensive wellbeing offer, as well as a range of other benefits including staff discounts and access to the Local Government Pension Scheme.

To apply, please click on the link below. Your application must be written in your own words and based on your personal experience.

If you have a specific question regarding this post, please contact John Westwood (Senior Commissioning Officer); email jonathan.westwood@solihull.gov.uk .

Closing Date: 9 July 2026

Interview Date: 22 July 2026

Please be advised that should we receive a sufficient number of applications, we reserve the right to close this vacancy prior to the advertised closing date. We therefore encourage early submission of your application to avoid disappointment.

Candidates who have recently been interviewed for the Brokerage Administrator role and were unsuccessful are asked not to reapply on this occasion; however, we welcome applications for suitable vacancies in the future.

Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.