Business Change Manager

Job summary

The role:

The business change manager will play a key role in proactively preparing the business for the impact of the changes providing a bridge between our key programmes of work and the business to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits.

This role works across a complex portfolio of programmes and projects and the post holder will need to provide leadership, coordination and expertise to help the organisation understand, prepare for, adopt and embed change.

Job description

Your responsibilities:

• Provide visible and effective leadership, leading the business change management activity and work with project managers to deliver the business case benefits and outcomes.
• Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes.
• Build strong networks both internally and externally, assessing and understanding the impact on stakeholders to improve the likelihood of their adoption of the change
• Lead on the change management elements of the business case.
• Lead the creation of the required Business Change products for the project.
• Lead on engagement with key contacts
• Ensure products are used appropriately by the Project team and/or the wider organisation.
• Establish and maintain the change plan for the project and provide input into the overall Project Plan.
• Identify, qualify, and update the business readiness criteria before implementation. Reporting on the tracking of these to 'approve/refuse' go-live to the Project Leadership team.
• Work in partnership with stakeholders to plan benefits realisation as part of all Business Change activities.
• Lead on Business Change messaging, working closely with the Communications team providing content for communications relating to Business Change across projects or programmes
• Identify, classify, and update stakeholder engagement plans. Lead stakeholder engagement on projects or programmes to ensure it meets Business Change requirements.
• Provide direction and guidance to team and support development of others.
• Lead Business Change activities across the project.
• Follow the Gambling Commission’s portfolio and project delivery frameworks and contributing towards its continuous improvement.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their manager.

Person specification

What we’re looking for:

Essential criteria:

• Relevant project management qualification (APM, Prince 2, Agile)
• Significant experience of leading and managing business change from design through to implementation to business as usual in a programme delivery environment.
• Ability to assess and manage the impact of change, understanding how change will affect people, process, services, roles, technology and ways of working.
• Ability to build relationships and influence senior leaders, programme and project teams, operational colleagues and other stakeholders with the ability to engage them with change.
• Experience of developing and delivering business change approaches, plans, interventions and the realisation of programme benefits to support the successful implementation and adoption of change.

Desirable criteria:

• Knowledge of Government Functional Standard for Project Delivery
• Previous experience working in a Regulatory or Governmental organisation.

Benefits

Alongside your salary of £54,690, Gambling Commission contributes £15,843 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies.
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be declined. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise of a remote (MS Teams) interview consisting of competency and technical questions. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on Sunday 25th October 2026. We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

Interviews are expected to be held week commencing 9th November 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.

If you want to contribute to work that makes a meaningful difference and join an organisation that is a force for good, we would be delighted to receive your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@gamblingcommission.gov.uk
• Email : recruitment@gamblingcommission.gov.uk

Recruitment team

• Email : recruitment@gamblingcommission.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Business Change Manager Job Advert Opens in new window (pdf, 186kB)