Business Change Manager

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

This role is most closely related to Change Manager (SEO) role in the Project Delivery Capability Framework - Government Project Delivery.

The Business Change Manager supports the successful delivery of change initiatives by coordinating activities that enable adoption of new processes, systems and ways of working. Working closely with programme teams and stakeholders, the role helps manage impacts, ensure readiness and embed change into business operations. This includes supporting communications, training and engagement activities to facilitate smooth implementation and benefits realisation.

Job description

Key Accountabilities

• Support the planning and delivery of business change activity to enable the successful implementation and adoption of programmes.

• Build constructive working relationships with stakeholders to support understanding of change impacts and encourage adoption.

• Coordinate inputs to organisational readiness activity, highlighting capacity, capability or engagement gaps and supporting mitigation actions.

• Contribute to benefits realisation by helping embed new processes, systems and ways of working into business as usual.

• Identify and escalate change related risks, issues and stakeholder concerns that may impact adoption or delivery.

• Capture lessons learned from change activity and share insights to support continuous improvement of change practice.

Key Responsibilities

Change Support & Adoption

• Support the development and delivery of change plans aligned to programme objectives, milestones and timelines.

• Work under the direction of senior change leads to ensure change activity is integrated into programme delivery plans.

Stakeholder Engagement & Communications

• Coordinate communications, engagement and training activities that help prepare teams for change and promote adoption.

• Support stakeholder engagement activity, maintaining clear records of feedback, concerns and actions.

Readiness & Impact Coordination

• Assist with readiness and impact assessments, helping to identify areas requiring additional support.

• Support the implementation of agreed mitigation actions to address adoption risks and readiness gaps.

Reporting & Governance

• Maintain accurate, timely reporting on change adoption progress, readiness status and stakeholder feedback.

• Ensure change activity follows Ofgem’s change management framework, standards and governance requirements.

Continuous Improvement

• Capture lessons learned from change delivery and contribute to improvement of tools, templates and ways of working.

• Actively support collaboration and knowledge sharing within the wider change community.

Key Outputs and Deliverables

• Contribution to change plans and adoption strategies.

• Stakeholder engagement and communication materials.

• Readiness assessments and follow-up actions.

• Reports on adoption progress and feedback.

• Lessons learned and improvement recommendations.

Key Skills and Capabilities

• Experience supporting business change activities within projects or programmes.

• Strong organisational and coordination skills.

• Good communication and interpersonal skills.

• Ability to manage multiple tasks and deliver to deadlines.

• Awareness of change management principles and tools.

Person specification

Essential Criteria:

• Experience supporting change activities in projects or programmes. (Lead Criteria)

• Strong planning and organisational skills.

• Good communication and stakeholder engagement skills.

• Ability to produce clear reports and materials.

• Accreditation in change management (e.g., Managing Successful Programmes Practitioner, APMG Change Management Practitioner, APM Project Management Qualification).

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together
• Communicating and Influencing

Benefits

Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Dominique King
• Email : dominique.king@ofgem.gov.uk

Recruitment team

• Email : dominique.king@ofgem.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: Recruitment@ofgem.gov.uk in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.

Attachments

Business Change Manager JD Opens in new window (docx, 80kB)Candidate Pack Business Change Manager Opens in new window (pdf, 629kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)