Business Change Manager

Job summary

The Transformation and Change Division sits within the Corporate Services Group within UK Export Finance. The Division is responsible for delivery and assurance of the Transformation and Change Plan, the portfolio of change within UK Export Finance.

The post holder will be reporting to the Portfolio Management Office (PMO) within which is the Business Change Team. The PMO facilitates business improvement by providing practical advice and guidance tailored from industry standards, best practice and lessons learned. The PMO is focused on our 1-3 year pipeline and progress towards longer term objectives including the resources and tools required to meet those aspirations.. It also has responsibility for assurance of the Portfolio and facilitating transparency and accountability of the in-flight TCP.

The Business Change team help to mitigate the risks and challenges which may arise in the course of delivering and implementing change. Not just on projects but organisation-wide.

Job description

About the Role

The role of the Business Change Manager is to proactively prepare the business for the impact of the changes being delivered by projects and support continuous improvement through the development and deployment of the Change strategies and champions.

The Business Change Manager with the support of their team and networks, has responsibility for providing a bridge between the project and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits.

This role may be open to apprenticeship opportunities on completion of probation. If successful, your line manager will discuss with you what apprenticeship options that may be available and whether you would like to pursue them. An apprenticeship provides a great opportunity to gain a professional qualification whilst working.

Main Activities

Leadership & Delivery

• Provide visible and effective leadership, lead the business change management activity and work with the project managers to deliver the Business Case benefits and outcomes.
• Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes. Build strong networks both internally and externally.
• Working effectively with a team that comprises of people from various parts of the organisation, many of whom have other responsibilities and tasks and often work under considerable pressure.
• Lead on the development and deployment of Change networks to meet UKEF needs. Raising the profile of these networks and overall awareness of the work that they do. Ensuring there are clearly defined roles and work packages.

Change Products

• Lead the creation of the required Business Change products. Lead on engagement with key contacts. Ensure products are used appropriately by the Project Manager / the business.

Change Planning and Business Readiness

• Lead on the change management elements of Business Cases including Benefits identification and impact assessments.
• Leading the Business Change Network of change agents.
• Support project managers and change agents in establishing and maintaining the change plan for the projects and provide input into the overall Project Plan.
• Supporting in delivering continuous improvement across UKEF.
• Advise on methods to establish the business readiness criteria before implementation.

Benefits Management

• Work in partnership with the benefit owners, change agents and stakeholders to plan benefits realisation as part of all Business Change activities. Providing challenge where necessary to ensure required standards are met.
• This should include the identification and agreement of SMART benefits and mechanisms for monitoring and ownership during and after project delivery.
• Take a lead on reporting and monitoring of benefits at a Portfolio level e.g. ensuring dashboards are kept up to date, progress reports to senior leadership etc.

Stakeholder Management & Change Communication

• Advise on Business Change messaging, working closely with Internal communications. Provide content for communications relating to Business Change across the Portfolio.
• Support project managers in the identification, classification, and updating of stakeholder engagement plans.
• Provide subject matter expertise on stakeholder engagement in projects to ensure it meets Business Change requirements.

Guidance & Support

• Provide direction and guidance to team, and support development of others. Lead on approach to Business Change activities across the portfolio.

Person specification

Person Specification

UK Export Finance is looking for motivated individuals with a desire to learn about the business. Successful candidates will be provided not only with functional training to enable them to do well in their role, but also with personal development to help them to achieve their career ambitions. Please note that the person specification below outlines at which stage(s) you will be assessed on how you meet the criteria for the role(s) including:-

A = assessed at application stage I = assessed at interview stage = assessed at presentation stage

Essential

Qualifications

• A professional qualification in Change Management. (A)

Knowledge

• Knowledge of implementing Change Management across a complex organisation. (A, I, P)
• Knowledge of Agile and Waterfall Project methodologies and the role and importance of change management in both contexts. (A, I, P)

Skills/Ability

• Ability to influence and negotiate with all levels of the organisation. (A, I)
• Proven interpersonal skills and ability to manage challenging stakeholders to build trust and consensus. (A, I, P)
• The ability to articulate complex issues in a clear and concise manner at all levels. This includes written and verbal communications. (I)
• Bring people together to form a motivated team and help create the right environment for a team to work in. (A, I)
• Demonstrate analytical skills and the ability to swiftly analyse information providing clarity of thinking and decision making. (A, I)

Experience

• Experience of implementing change management and continuous improvement across a complex working environment. (A,I, P)
• Experience of managing benefits realisation processes. (A, I)

Qualifications

A professional qualification in Change Management. (A)

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Presentation
• Technical questions

Benefits

Alongside your salary of £51,000, UK Export Finance contributes £14,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

We are assessing candidates using Success Profiles and Line Management Standards (see Appendix 1) and across the whole process we will assess your Experience, Technical, Behaviours and Line Manager Standards as highlighted below.

The application must be completed by 23.55 on the day of the closing date for it to be accepted.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Please ensure that you read through the Candidate Information Pack attached to this advert, before applying.

All applications will be sifted against our essential criteria outlined in the personal specification.

1. Qualification:
   • A professional qualification in Change Management. (A)
2. Statement of suitability - you should fully articulate in 500 words how you meet the essential criteria outlined in the person specification within the Information Pack.
3. Technical question - the following question must be addressed within 500 words:
   
   

• Describe a complex change management project you were involved in. Detail the end-to-end process, from identifying the need for change to post implementation evaluation. Focus on the challenges encountered, the strategies employed to overcome them, and the key learnings derived from the experience.

For the initial sift your application will be evaluated against:

1. Experience - Application and Statement of Suitability.
2. Technical question - as detailed above.

In the event of a high number of applications an initial sift will be carried out against the following:

• Technical question - see above
• Essential criteria - Proven interpersonal skills and ability to manage challenging stakeholders to build trust and consensus. (A, I, P)

Applicants successfully benchmarking against these will progress forward to the full sift.

If you are successful following the sift stage, you will be invited to an initial interview to be held in person at 1 Horse Guards Road; this will include the following assessment:

1. Behaviours / Experience - a formal panel interview where you will be interviewed across all three behaviours and Line Manager Standard highlighted in Appendix 1.
2. Technical - you will be assessed across your technical expertise and acumen, in relation to the essential criteria:
   1. Presentation
   2. Technical questions

Details of interview panel members will be e-mailed to all successful candidates who are invited for interview.

Timetable

Please note that the interview dates are indicative.

Closing date for applications

23:55 on Wednesday 02 September 2026

Notification of outcome of application

w/c 07 September 2026

Interviews to be held in person at UKEF's office

w/c 21 September 2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : Recruitment2@ukexportfinance.gov.uk

Recruitment team

• Email : Recruitment2@ukexportfinance.gov.uk

Further information

Should you have a complaint or wish to raise any concerns regarding the recruitment process, please e-mail your complaint to the Head of Pay and Resourcing (UKEF) at Recruitment2@ukexportfinance.gov.uk and include “Complaint” in the subject heading. Should you remain dissatisfied following UKEF’s investigation then you can refer your complaint to the Commission - http://civilservicecommission.independent.gov.uk/making-complaint.

Attachments

UKEF - Business Change Manager Opens in new window (pdf, 4374kB)