Business Change Manager - Projects
Job summary
Transformation in the NCA is at an unprecedented level. We are building new platforms at every classification; rehousing our data; modernising all critical applications; delivering our estates strategy and revising our ways of working. At the same time, we are building capacity on behalf of the wider SOC system.
As a response the NCA has set up the Transformation Directorate to help in delivering critical parts of this change landscape and as a Business Change Manager in the directorate you will play a key role in helping the organisation understand, prepare for and benefit from change at all levels.
In addition to above, Ops Transformation is a team within Ops HQ from our Intelligence Directorate, it aims to act as the voice of Operational need, ensuring alignment with ongoing programmes and informing longer term strategic initiatives. It works collaboratively with partner teams, such as Transformation and DDaT, to support effective delivery and to drive adoption of changes for our Operational users. It aims to deliver activities that create meaningful, lasting change that improves the Agency's operational capabilities to degrade threats across the SOC landscape.
In addition to our Transformation Command Team and Ops Transformation Team, postings will also be made across other Commands within the Agency who have requirement for Business Change Manager capability.
This role is aligned to the Civil Service Project Delivery Capability Framework (PCDF) career pathway Business Change Manager.
Job description
We are looking for motivated and proactive Business Change professionals who can help ensure that change is understood, adopted, and embedded across the NCA. In this role, you will support the planning and delivery of change initiatives, working closely with project teams, business SMEs, and stakeholders at all levels to prepare the organisation for new ways of working.
You will play a key role in assessing the impact of change, identifying the support people need to transition successfully, and ensuring that risks to adoption are well managed. You will use strong communication and interpersonal skills to tailor messages, build engagement, and ensure that change resonates with a a wide range of internal and external audiences, including colleagues across operational and enabling functions.
As a Business Change Manager, you will champion the user and business perspective, help define and realise benefits, and support the development of practical tools, materials, and interventions that enable behavioural and cultural change. You will also contribute to the continued growth of the Business Change profession within the NCA, helping to shape our future approach and strengthening capability across the organisation.
This is an excellent opportunity to broaden your experience in business change, grow your professional skillset, and contribute directly to delivering successful transformation within the Agency.
To ensure alignment with the PDCF career pathways and our chosen framework, we would expect candidates to complete one of the following courses in their first 12 months: APMG Change Management Foundation, APMG Change Management Practitioner or PROSCI, subject to funding and course availability
Virtual Open Evening Event
To find out more about the role and the application process we will be holding virtual opening evenings via MS Teams on Wednesday 6th May 2026 17.30 - 18.30pm
This event is by invitation only.
To register, please click on the following link
Business Change Manager - Virtual Event – Fill out form
You will be asked for your name and email address.
Registration will close on Tuesday 5th May at 12.00pm.
You will not be able to register after this date and time.
Duties and Responsibilities
Business Change Delivery - Support planning and delivery of business change activities, including impact assessment, readiness support and development of core change products (e.g., impact assessments, stakeholder maps, engagement inputs
Guidance, Support & Engagement - Provide practical advice and coordinated engagement support to ensure change is understood and adopted across operational and enabling functions
Collaboration & Professionalism - Work collaboratively with delivery teams and contribute to continuous improvement of business change practices within the team
Ensuring Effective Organisational Readiness - Support organisational readiness by assessing impacts, identifying support needs and contributing to benefit‑realisation activities
Embedding Good Change Practice - Promote consistent business change approaches aligned to the PDCF and ensure change considerations are integrated into project and programme delivery
Stakeholder Engagement & Communication - Maintain effective relationships and contribute to clear, targeted communication that supports adoption and understanding of change
Continuous Improvement & Professional Development - Contribute to enhancing business change capability and develop professional skills in line with PDCF expectations
Person specification
Skills, Knowledge and Experience
Strong interpersonal and communication skills - An ability to able to build relationships and explain information clearly to different audiences
Effective organisational and planning skills - An ability to be able to coordinate tasks and support delivery in a structured way
Experience of organisational change - Either contributing to its delivery or supporting colleagues while adapting to change
Experience working collaboratively across teams - Supporting shared problem‑solving and coordinated engagement
Familiarity with change‑related tools and methodologies - Such as impact assessments, readiness assessments, stakeholder analysis and change planning
Basic understanding of how projects or programmes operate - Or motivation to build this knowledge through the Project Delivery Capability Framework
Awarness of the human elements of change - Including how colleagues may experience transition and how to support them through it
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
Benefits
Alongside your salary of £45,326, National Crime Agency contributes £13,130 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How we will assess you
Your application will be assessed against the following:Experience - This will be assessed:Experience Criteria - will be assessed by 250 word examples on:- Experience supporting others through change - whether by helping deliver a change or by navigating change yourself and guiding colleagues through it. (LEAD CRITERIA)
- Experience of working collaboratively with other teams to deliver a piece of work, including managing shared dependencies and providing clear progress updates.
- Experience contributing to communication, engagement or coordination activities that help colleagues understand and adapt to change.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Experience supporting others through change - whether by helping deliver a change or by navigating change yourself and guiding colleagues through it. (LEAD CRITERIA) .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Making Effective Decisions
- Managing a Quality Service
- Experience supporting others through change - whether by helping deliver a change or by navigating change yourself and guiding colleagues through it. (LEAD CRITERIA)
- Experience of working collaboratively with other teams to deliver a piece of work, including managing shared dependencies and providing clear progress updates.
- Experience contributing to communication, engagement or coordination activities that help colleagues understand and adapt to change.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Full advert details for this vacancy can found on the advert on the NCA Recruitment Portal. Please follow the link to apply at advertisers' site
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : The Recruitment Team
- Email : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Salary range
- £45,326 per year