Business Support Administrator

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.

We have an exciting opportunity within our Business Support Service team supporting the Youth Justice Service.

You need to be self-motivated and will be an essential support to our practice staff members in the Youth Justice Service. The Service continues to look at ways of working to better support our colleagues to meet our objectives.

Business Support plays a crucial role in providing support to practitioners working with Young People and Families. The team provides assistance in a variety of tasks which are mainly delivered via our many shared mailboxes. We also provide Outputs for several professional meetings. This role requires Business Support Staff on site at one of our locations across the city. Youth Justice are currently looking for new locations to work from.

You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families.

We are looking for someone who has good organisational skills and who can problem solve and use their own initiative, and to have great attention to detail with excellent communication skills. Experience of Outputs is desirable, although training will be provided.

About You….

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

Key skills we will be looking for in your personal statement include:

• An ability to support meetings, including the provision of Outputs (note taking) and recording of actions, as requested by the business (Training will also be provided)
  Attention to detail with an ability to work accurately e.g. literacy and numeracy.

• Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met

• An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision, and the ability to multi-task to cover other roles within the team

• Experience of dealing with several conflicting and changing priorities effectively to achieve business objectives.

Although Birmingham Childrens Trust operate a hybrid working model, this is dependent on the business and Youth Justice Service, require Business Support on site. We currently work from the following offices but the business are seeking premises in new locations.

Locations: Varied Offices and currently looking for new locations in Moseley, Erdington and Great Barr

• 15 Common Lane, Washwood Heath, B8 2US,
• Halescroft Square, Northfield, B31 1HF
• 1 Avenue Road, Birmingham
• Lifford House

For further information contact: Mailing Ganning, Business Support Team Leader, Job Share Tues – Fri Mailing.gannng@birminghamchildrenstrust.co.uk

This post is to start as soon as possible.

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.