Business Support Analyst

Job summary

The energy sector is changing fast, and digital and data are helping make that change possible. Ofgem is looking for a Business Support Analyst to join our Digital Delivery Team and build their career at the centre of an exciting period of transformation.

Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

This is a full-time, permanent opportunity to take your existing business support, admin, project management or PMO experience somewhere new. You'll be part of a team embracing the potential of digital and data and will have the chance to gain valuable experience whilst contributing to work that supports significant change across the energy sector.

You'll play an important part in keeping our Digital Delivery Team organised, connected and moving in the right direction, and you'll discover plenty of variety and chances to work with people across the team.

What's more, you'll be enabled to build on what you already know, broaden your experience across different areas of business and project support and develop your digital skills, meaning this is a superb role for both now and the future.

We're looking for someone with experience in a business support, administrative, PMO or project management support role. You'll be highly organised, comfortable juggling different priorities and have a fantastic eye for detail and accuracy. As well as confidence using Microsoft 365, including Word, Excel, PowerPoint, Teams and SharePoint, you'll have experience supporting the creation of reports and presentations.

In return, you'll discover a fantastic benefits and rewards package, flexible ways of working and plenty of support to help you develop. You'll join an inclusive environment where you can build your confidence, grow your skills and enjoy a rewarding career whilst contributing to work with a much bigger purpose.

We have a critical purpose to protect consumers and support the transition to a cleaner, more secure energy system. Join us and bring the organisation and attention to detail that will help our Digital Delivery Team make change happen.

Read on and find out more.

Job description

Key Responsibilities

• Provide day-to-day administrative support on tasks such as conducting research, arranging meetings (face-to-face and virtual), maintaining accurate records, data input and contract management.
• Assist in preparation of reports, presentations, and correspondence.
• Be a point of contact for internal and external stakeholders, handling inquiries and requests promptly and professionally.
• Assist in organising events, conferences, and other networking activities.
• Support in preparing and distributing project documents and
• Use bespoke internal financial systems to raise purchase orders; process invoices, interrogate financial and resourcing systems for ad hoc enquiries and problem solving.
• Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.
• Organise and manage your own workload, ensuring deadlines are met and duties are performed efficiently.
• Answering telephone calls, participating in video conferencing calls, booking meeting rooms, taking minutes and actions and other general administrative tasks as requested by senior managers.
• Any other tasks, reasonably requested by your line manager.

Key Outputs and Deliverables

• Planning and Scheduling - Assist in maintaining appropriate systems to enable effective planning and scheduling. Assist the Business Support Managers in coordinating project activities and schedules.
• Monitoring and Reporting - Assist in maintaining project controls and in producing project reports. Monitor and track project progress, ensuring deadlines are met. Prepare and maintain project documentation, including project plans, status reports, and risk registers.
• Administration - Organise key project meetings and provide secretariat support, including scheduling meetings, managing calendars, and organising events. Maintain and update project management tools and systems. Assist in the preparation of presentations, reports, and other business documents. Administer and maintain SharePoint sites and pages.
• Resources – Assist in resource planning and allocation for projects. Monitor resource utilisation and availability. Support the management of project budgets and expenses.
• Stakeholder Engagement - Assist in maintaining the stakeholder log for internal and external stakeholders. Facilitate communication between project teams, stakeholders, and external partners. Prepare and distribute project status reports, meeting agendas, and minutes. Ensure timely and accurate reporting of project progress and issues. Act as the focal point for project responses to external requests for information.
• Financial Controls - Assist in the monitoring of project spend and contribute to the compilation of budgets.

Person specification

Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential criteria. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

Essential criteria:

• Relevant experience working in a Business Support/ administrative/PMO/Project Management Support role (Lead)
• Proficient in Microsoft 365 Office Suite (Word, Excel, PowerPoint, MS Teams, SharePoint) (Lead)
• Experience of working under pressure, demonstrating strong organisational skills, managing multiple tasks and prioritising your workload.
• An eye for detail and accuracy is crucial.
• Experience supporting the creation of reports and presentations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1000 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Fiona Creary
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Terms and Conditions Apr25 2 (1) Opens in new window (pdf, 335kB)Role Profile_476802 Business Support Analyst Opens in new window (pdf, 116kB)Candidate Pack_476802 Business Support Analyst (1) Opens in new window (pdf, 755kB)