Business Support Assistant

This is a fixed term position for 18 months, working 30 hours per week (9am 3pm with flexibility on these times).

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council).

Job Details

The Work Health and Skills team part of Economic Affairs are looking to recruit two Business Support Assistants to help support with administrative tasks across the team. These are office based roles, situated at Number 1 Riverside, Rochdale.

The first role involves supporting the Project Coordinators of the Talk English team, working across multiple Microsoft applications and digital platforms. There will also be opportunities to get involved in the wider work of the team including the variety of different projects and events that we are responsible for delivering.

The role will be supporting the project that works with people from a variety of different communities and backgrounds, so it’s important that the person has a good understanding of some of the economic inequalities that people experience and the impact that this can have, especially on those that face multiple barriers including lack of English language. The Talk English team works with a large number of people whose first language isn’t English, so we need someone that is able to communicate effectively with this cohort and have an understanding of the different ethnic and cultural backgrounds that live across the borough.

The second role involves supporting the Work and Skills Team with administrative and customer service tasks linked to helping residents secure employment and access training opportunities. This includes; the Get Rochdale Working Facebook page, managing a joint inbox by responding to resident emails and allocating emails to different members of the team, inputting data onto a CRM system, managing spreadsheets, taking actions in meetings, answering the telephone and supporting with job search and event preparations.

Although due to funding both of these roles are initially for 18 months the post holder will be supported to access any relevant training to support them with their own continuous professional development and be supported with to access other opportunities both internally and externally.

Rochdale Council is a Cooperative Council, which involves changes in how it delivers its services, involving residents more in the decision making process and working, thinking and acting more co-operatively as a council and borough for, ultimately, the benefit of the people and the place. This will be more important than ever going forward with more partnership opportunities being developed to help improve the lives of our residents. Please note: This role may require occasional attendance at meetings and events outside normal work hours. Travel to various locations across the borough may be required.

To apply please highlight whether you are interested more in one or both of the roles and demonstrate how you meet the 10 essential requirements of the role profile and also the values question. We suggest that when completing your application form, you use the person specification criteria as headings then give a specific example.

For internal candidates’ approval for secondment should be obtained from your Service Director (or nominated representative) before applying for this post.

For external candidates, you must be a resident of the Rochdale Borough to be considered for this role.

Unfortunately, we are unable to offer sponsorship for this role.

**Interviews will take place Monday 19th October in person at Number 1 Riverside, Smith Street, Rochdale**

Supporting Documents