Business Support Assistant - Family Help

Job Description

Job Title: Business Support Assistant - Family Help Team
Salary: £27,435 – £29,715 per annum
Grade: B
Contract Type: Fixed Term 12 months
Working Hours: 37 hours per week

About the Department

The Family Help Team works with children, young people and families to provide early support, promote positive outcomes and help prevent issues from escalating. The service brings together a range of professionals who work collaboratively to support families through assessment, planning and intervention.The service works closely with internal teams and partner agencies to ensure families receive the right support at the right time. As a Business Support Assistant, you will play a key role in supporting the team's work through the provision of efficient administrative support, meeting coordination, minute taking and record management, helping to ensure the service runs smoothy and effectively and delivers the best possible outcomes for families.

About the Role

As a Business Support Assistant, you will be responsible for providing comprehensive administrative support to the Family Help Team, including accurate minute taking, answering and managing telephone enquiries, maintaining busy shared inboxes, coordinating panel meetings, tracking and monitoring data, and maintaining accurate records on Liquidlogic Children's System (LCS). You will work closely with colleagues, managers and partner agencies to ensure the efficient delivery of services and contribute to positive outcomes for children, young people and families.

This role offers the chance to make a real difference by supporting the delivery of services for children, young people and families.

What We’re Looking For

We're looking for someone who has:

• Excellent organisational and communication skills;

• Experience of providing administrative support in a busy environment;

• The ability to manage competing priorities and maintain accuracy when handling data and records;

• Confidence in minute-taking and co-ordinating meetings;

• Confidence using Microsoft Office applications.

• A proactive approach to working collaboratively as part of a team.

This role is currently hybrid where office attendance is required in both the Civic Offices and our Family Hubs within Thurrock.

DBS Check: Not required for this post

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 1st October 2026

Closing Date (Internal & External): 11th October 2026

Interview Date: To be Confirmed

Please note that there will be a short minute-taking test at the end of the interview.

Additional Information

If you have any questions about the role or interview process, please contact:

Joanna Eve - Business Support Supervisor

JEve@thurrock.gov.uk | 07738 259841

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)