Business Support Officer

Do you have a keen interest in building a career in Business Support?

Are you excited to embrace a role that is both challenging and always evolving?"

Are you enthusiastic about making a real difference across North East Lincolnshire? We're on the lookout for a part-time (18.5 hours per week) committed individuals to join our central business support team. This position offers the chance to contribute to vital services, including our Children in Care, Care Leavers, Children's Home and Fostering and Adoption services.

If you're passionate about delivering top-tier support and take pride in maintaining exceptional standards for both internal and external customers, we’d love to hear from you!

If this sounds like you and you want to make a difference, apply now.

Our Vision:

A Centre of Excellence for Business Support, delivering a professional, high-quality service that is both visible and flexible for our customers.

Our Mission

To work collaboratively with our stakeholders to provide a resilient, respected, customer focused service.

Our Objectives:

• Provide high quality services to our customers.

• Support our staff to achieve their full potential within their chosen career pathway.

• Clear responsibilities and expectations between Business Support and our customers

• Implement performance management arrangements.

• Promote our service and network to identify and secure new opportunities.

What will your day look like?

Our Business Support Officers are the essential pillars that support the day-to-day operations. They handle a variety of tasks, including Customer service, processing financial transactions such as invoices, raising orders, budget reconciliation, reception responsibilities and minuting meetings. Their contributions are pivotal to the efficient and seamless operation of our services. The nature of the work is diverse and dynamic, establishing the foundation for critical services throughout the organisation.

Who are we looking for?

We are expanding our teams across various services and are excited to connect with individuals who share our enthusiasm for contributing to this growth. If you’re passionate about making an impact, we’d love to hear from you! This role involves supporting a large, dynamic team and offers the opportunity to work in various offices. You'll be providing vital support to a range of children's services.

Why Join us?

Be part of a team that truly makes a difference across North East Lincolnshire. As a Business Support Officer, you’ll play a vital role in delivering high-quality services that keep our organisation running smoothly. We offer:

• Impactful Work – Your contribution supports essential services..
• Career Growth – Opportunities to develop your skills and progress within a Centre of Excellence for Business Support.
• Dynamic Environment – No two days are the same; enjoy a varied and evolving role.
• Supportive Culture – Work collaboratively with a dedicated team that values professionalism and flexibility.

More Information

This position will require you to work with sensitive and confidential information.

Applicants will work on a blended role profile where there could be a mixture of home/office-based working and may be asked to work from different sites –

this will be dependent on the needs of the services we support.

The working pattern for this role is as follows:

• Wednesday: 1:00pm – 5:00pm

• Thursday: 8.30am - 5:00pm

• Friday: 8.30am - 4.30pm

For more information, please refer to the attached guidance and role profile. If you would like an informal discussion, please contact Insidebusinesssupport@Nelincs.gov.uk

Key Information

Advert Closing Date: Sunday 1st November 2026

We aim to Interview Candidates: w/c 9th November 2026.

We want you to have the best interview experience with us, so will provide candidates selected for interview their questions by 4pm the evening before.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

Check out our NELC Benefits brochure attached for more information on the brilliant benefits available working at North East Lincolnshire Council!

We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.

Do you need support?

If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.