Business Support Officer

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Local Government Reorganisation (LGR) Statement

Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.

Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.

While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship

We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.

AI Use in Applications

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.

Please apply online via the link provided.

Making Homes Safer. Supporting Independent Living. Changing Lives.

Are you organised, approachable and committed to providing excellent customer service? Join our Living Well Services team and help coordinate practical support for older, disabled and vulnerable residents across the borough.

As a Business Support Officer, you’ll help keep our services running smoothly, responding to enquiries, taking referrals and coordinating support with colleagues and partner organisations, with particular emphasis on the Handyperson service, Community Meals and Telecare. Your work will help residents maintain their independence, support timely hospital discharge and help prevent admissions. You’ll develop a specialism in a particular service while providing flexible support across the wider Living Well team.

About the Role - What you’ll do

• Respond professionally and sensitively to telephone, email and written enquiries, recording referrals and signposting residents to appropriate support.
• Support the Handyperson service by logging requests, coordinating work schedules and arranging appointments, alongside organising servicing, repairs and MOTs for Handyperson and Community Meals vehicles.
• Assist with Homesafe Plus, our Home from Hospital Service, and the Falls Responder service for residents who have had a non-injurious fall.
• Maintain accurate records, process invoices and payments, record recharges, and assist with debt collection and ordering stock and equipment in line with council policies.
• Help administer grant applications under the Housing Assistance Policy, compile monitoring information and collate customer satisfaction feedback.
• Support dementia-friendly community projects and the identification and support of carers, including completing Carers Prescriptions.
• Provide wider administrative support, including minute taking, marketing materials, events and new projects.

About You

We're looking for someone who:

• Has strong organisational skills, attention to detail and a professional, considerate approach to customer service.
• Is comfortable handling enquiries sensitively, assessing priorities and keeping accurate administrative and financial records.
• Has excellent communication skills
• Can build effective working relationships with customers, colleagues and partner organisations.
• Has a flexible approach and ability to manage a dynamic workload.

Why Join Us?

At Woking Borough Council, you'll be part of a friendly and supportive team that is passionate about helping people live independently and thrive in their communities.

In return, we offer:

• A rewarding role with real social impact.
• Opportunities for learning and professional development.
• A supportive and collaborative working environment.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible and family-friendly working arrangements.

Ready to Make a Difference?

If you're looking for a career where your work has a meaningful impact on people's lives every day, we'd love to hear from you.

Join our Living Well Team and help residents stay independent, safe and connected to their communities.

Apply today and be part of something that truly matters.

Closing Date: 22 November 2026 - 23.59pm

Interview Dates: 30 November 2026 & 3 December 2026