Business Support Officer - Safeguarding

Medway Council’s Adult Social Care Safeguarding Team plays a vital role in protecting vulnerable adults across the borough. We are now seeking 2 Business Support Officers to join this dedicated and fast paced team and provide high-quality administrative and operational business support.

This is a great opportunity for candidates with excellent organisational and IT skills, who want to contribute to a service that makes a real difference in people’s lives. You’ll work with the frontline team to support the delivery of timely, accurate, and effective safeguarding processes.

Your Key Responsibilities

• Provide efficient and confidential administrative support to the Adult Safeguarding Team.
• Manage the input, updating, and maintenance of sensitive case records on social care systems (mosaic).
• Organise and take accurate minutes at safeguarding meetings, including strategy discussions and case conferences.
• Support the logging and tracking of safeguarding concerns and referrals.
• Prepare and circulate reports, correspondence, and statutory documentation in line with deadlines.
• Monitor shared inboxes and ensure enquiries are directed to the appropriate officers.
• Support team managers and practitioners with general business and clerical tasks

What We Expect from You

• Strong administrative and organisational skills, with excellent attention to detail.
• Ability to manage multiple tasks while meeting deadlines and maintaining confidentiality.
• Proficiency in using IT systems, including Microsoft Office, Excell and case management databases.
• Understanding of the sensitive nature of adult safeguarding and a commitment to working professionally and discreetly.
• Confidence in notetaking and minute-writing, especially during multi-agency meetings, answering and making telephone calls.
• A positive, proactive, and flexible approach to supporting a fast-paced team.

You Will Need

• Experience in a business support, administrative, or clerical role (preferably in a social care, health, or public sector setting).
• A willingness to learn about safeguarding legislation and council processes.
• A minimum of 5 GCSE’s including English and Maths (grades 4-9) or equivalent
• A professional, team-focused attitude and excellent interpersonal skills.

What We Offer

• A supportive and welcoming working environment.
• Hybrid working options with equipment and support provided for home-based work.
• Generous annual leave entitlement and access to the Local Government Pension Scheme.
• Continuous professional development and training opportunities.
• Access to Medway's employee wellbeing services and staff benefits scheme.

Join Us

If you are organised, reliable, and motivated to support the Safeguarding Team deliver their duties to the residents of Medway, we’d love to hear from you.

For an informal discussion about the role, please contact jummai.david@medway.gov.uk

In return we will offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.