Business Support Officer Triage
Great conversations can help businesses grow
We're looking for a proactive and confident Business Support Officer (Triage) to provide a welcoming first point of contact for businesses seeking support.
The Role
Working within the Business Growth team, you'll engage with business owners, understand their needs and help turn initial enquiries into meaningful action, while delivering excellent customer service.
You'll provide administrative and organisational support to programmes and projects, respond to enquiries, help resolve operational issues, and support performance and financial management.
You'll also build positive relationships with businesses, colleagues and external stakeholders, maintain accurate information across business and CRM systems, coordinate diaries and meetings, and research targeted information to help businesses overcome challenges.
About You
You'll be a confident communicator who enjoys building relationships, understanding customer needs and making things happen.
We're looking for someone who:
What it Isn't
This isn't a passive administrative role where you'll simply wait for enquiries to arrive.
It's not only about diary management, data entry or arranging meetings.
You'll proactively engage business owners, explore their needs, research suitable support and help move enquiries towards meaningful action, while maintaining accurate records and providing high-quality administrative support.
This is a role for someone who enjoys variety, takes ownership and is comfortable balancing customer conversations with detailed administrative work.
So, if you...
thrive on building relationships, enjoy engaging businesses, deliver excellent customer service, stay organised under pressure, communicate with confidence and take pride in turning enquiries into meaningful action, we would love to hear from you.
We are proud to be an inclusive employer, and we welcome applications from people of all backgrounds, communities and experiences. We support flexible working and encourage applications from candidates who are under-represented including women, disabled people, LGBTQ+ people and those from Black, Asian and minority ethnic backgrounds.
If you would like an informal discussion, or further information about this role please contact Helen Lee, Programme Manager (Business Growth and Inward Investment: Helen.Lee@northeast-ca.gov.uk or Morgan Dunbar, Programme Support Officer Morgan.Dunbar@northeast-ca.gov.uk
Closing date for applications: Wednesday 14th October 2026 at 23:59
For further information about the North East Mayoral Strategic Authority please visit our website www.northeast-ca.gov.uk.
This recruitment is being administered by Durham County Council on behalf of the North Easty Mayoral Strategic Authority.
We're looking for a proactive and confident Business Support Officer (Triage) to provide a welcoming first point of contact for businesses seeking support.
The Role
Working within the Business Growth team, you'll engage with business owners, understand their needs and help turn initial enquiries into meaningful action, while delivering excellent customer service.
You'll provide administrative and organisational support to programmes and projects, respond to enquiries, help resolve operational issues, and support performance and financial management.
You'll also build positive relationships with businesses, colleagues and external stakeholders, maintain accurate information across business and CRM systems, coordinate diaries and meetings, and research targeted information to help businesses overcome challenges.
About You
You'll be a confident communicator who enjoys building relationships, understanding customer needs and making things happen.
We're looking for someone who:
- Has experience of proactively engaging customers or businesses and generating interest.
- Delivers excellent customer service and maintains a client-focused approach.
- Builds positive relationships with customers, colleagues and stakeholders.
- Can manage competing priorities, organise meetings and meet deadlines.
- Is confident using Microsoft Office, business databases, CRM and telephone systems.
- Works accurately, uses initiative and takes a proactive, results-focused approach.
- Handles sensitive or confidential information with discretion and integrity.
What it Isn't
This isn't a passive administrative role where you'll simply wait for enquiries to arrive.
It's not only about diary management, data entry or arranging meetings.
You'll proactively engage business owners, explore their needs, research suitable support and help move enquiries towards meaningful action, while maintaining accurate records and providing high-quality administrative support.
This is a role for someone who enjoys variety, takes ownership and is comfortable balancing customer conversations with detailed administrative work.
So, if you...
thrive on building relationships, enjoy engaging businesses, deliver excellent customer service, stay organised under pressure, communicate with confidence and take pride in turning enquiries into meaningful action, we would love to hear from you.
We are proud to be an inclusive employer, and we welcome applications from people of all backgrounds, communities and experiences. We support flexible working and encourage applications from candidates who are under-represented including women, disabled people, LGBTQ+ people and those from Black, Asian and minority ethnic backgrounds.
If you would like an informal discussion, or further information about this role please contact Helen Lee, Programme Manager (Business Growth and Inward Investment: Helen.Lee@northeast-ca.gov.uk or Morgan Dunbar, Programme Support Officer Morgan.Dunbar@northeast-ca.gov.uk
Closing date for applications: Wednesday 14th October 2026 at 23:59
For further information about the North East Mayoral Strategic Authority please visit our website www.northeast-ca.gov.uk.
This recruitment is being administered by Durham County Council on behalf of the North Easty Mayoral Strategic Authority.
Attachments
Salary range
- £30,023 - £32,046 per year