Business Support Senior Officer - Services for Young People

Job Title: Business Support Senior Officer - Services for Young People
Starting Salary: £27,693.72 opportunity to progress to £31,021 per annum per annum (pro rata for part time)
Hours: 37.0
Location: Watford
Contract Type: Fixed Term/End Date September 2026
Directorate: Resources

About the team

This is a fixed term contract / secondment opportunity until the end of September 2026. The opportunity exists due to the secondment of the current post holder to a more senior role within Business Support.

We are looking for a Senior Business Support officer to work as part of a team of business support staff providing administration and business support to the Watford, Three Rivers and Hertsmere Services for Young People Team. Services for Young People are the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire and work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.

About the role

The role is varied and would provide a full range of reception / front of house, administrative, finance and senior office duties (including oversight of the work of the wider team) to support the full offer to young people at our Young People’s Centres based in the Watford / Three Rivers district.

The role is primarily office based (Apsley / Watford base) and will require the ability to travel across several HCC sites in the Watford / Three Rivers / Hertsmere area

About you

Essential:

• Experience of working in a previous administrative or support role
• Organisational and multitasking skills
• Experience in taking notes would be beneficial
• Strong communication and interpersonal abilities with a range of audiences
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• Understanding of specialised processes and methods gained through relevant training and experience.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy and literacy skills
• Enthusiasm and pride in your work are qualities we welcome.
• You will be used to working to tight deadlines and with high accuracy in written correspondence.

Desirable:

• Support with coaching and training others
• Experience in processing invoices and handling financial transactions.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact Audrey.delaney@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.