Business Support Supervisor (R&M)

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.

The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

We are looking for a Business Support Supervisor to join our Repairs & Maintenance service. This is a key operational role responsible for leading our Business Support Officers/Schedulers and ensuring the smooth, efficient scheduling of responsive repairs and planned maintenance across the borough.

You will play a central part in managing our new Housing Management System, supporting workforce scheduling, appointment management and performance monitoring.

Key Requirements

• Leading, supervising and developing a team of Business Support Officers/Schedulers.
• Overseeing the scheduling of responsive repairs and planned maintenance, ensuring operatives are allocated effectively.
• Monitoring daily workloads, rescheduling appointments and ensuring repairs are completed within target timescales.
• Acting as a key point of contact for Customer Services regarding repairs enquiries.
• Ensuring accurate use of IT systems, maintaining up‑to‑date records and producing performance reports.
• Liaising with operatives, supervisors, contractors and tenants to coordinate access and resolve issues.
• Managing customer enquiries and complaints in line with council policies.
• Supporting continuous improvement by reviewing processes and identifying efficiencies.
• Conducting 1:1s, appraisals and addressing performance issues where required.
• Ensuring compliance with customer care standards, health and safety and data protection requirements.

Skills & experience

We’re looking for someone who is organised, proactive and confident in leading a busy team. You will bring:

• At least 2 years’ experience in an administrative or technical environment (social housing desirable).
• Experience supervising, motivating or leading staff.
• Strong IT skills, including databases, scheduling systems and Microsoft Office.
• Excellent communication and customer service skills, including handling complaints.
• Ability to analyse data, produce reports and support performance monitoring.
• Strong organisational skills with the ability to prioritise and manage competing demands.
• GCSE Maths and English (Grade C or above) or equivalent.
• NVQ Level 3 in Customer Services or Business Management (desirable).

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Interview date: to be confirmed by the Repairs & Maintenance Management Team

What next

Need further information on the duties of this post? Please contact Mike Walsh (recruiting manager) on email mike.walsh@bromsgroveandredditch.gov.uk

If you experience difficulties when applying online then please contact HR at recruitment@bromsgroveandredditch.gov.uk

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