Career Grade Home Ownership Officer (RP0146)

Home Ownership Officer (Career Grade)
(RP0146)

Salary £30,756 - £37,464 per annum (Career Grade Scheme with appointment level dependent on experience)

37 hours per week (hybrid working)


Our aim is to put our customers at the heart of what we do, and we strive to ensure we provide the very best services all our customers.

An exciting opportunity has arisen within our Home Ownership Team for a Career Grade Home Ownership Officer.

This career grade post is the perfect role for either an experienced leasehold practitioner or someone looking to start out in their career in leasehold.Either way, we want tosupportand develop your skills to maximise the value of your contribution to the council. And we expect to appoint someone who has a genuine drive for personal development and achievement.

This is a key role, and it will be up to you to provide a customer focussed, proactive, comprehensive and high-quality leasehold management service to council leaseholders in Welwyn Hatfield.

This is a varied role encompassing the calculation and billing of annual service charges & major works and administering the sale of council properties through the right to buy. We are looking for someone who has:

• Experience of working in a Housing, Accounts or Administration field
• Experience of analysing and interpreting information in a meaningful and understandable way
• Good level of numeric, analytical and decision-making skills
• Strong IT skills, including Microsoft Office and other systems/applications

About you:

• Good written and verbal communication skills tailored towards a range of audiences
• Excellent time management and organisational skills to effectively manage and plan a varied workload
• Experience of dealing with customers displaying challenging behaviour

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

The role is hybrid working with the expectation of attending the office at least two days a week, which is dependent on service needs.

What we can offer you:

We pride ourselves on ourcommitmentto our employees– striving to ensure that each and every employee feels valued and happy in their work. You will be joining a supportive environment that values innovation and professional growth.

• Working in the vibrant town centre of Hatfield.
• Flexible and hybrid working for a great work life balance.
• Local government pension scheme
• Generous annual leave

For a list of our benefits visit our careers page here: My Rewards – Careers

Our COREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do.

If you think you have the skills and enjoy achallenge, we’d like to hear from you.

Please note we do not offer visa sponsorship for employment in the UK.

Closing date for applications is 8 February 2026.
Remote assessments will be held on 12 February 2026.
Face to face interviews will be held on 18 February 2026.

We recommend that you download the supporting documents as these will not be available after the job advert closes.

Keywords:

Welwyn Hatfield, finance, home ownership, leaseholds, legislation. accounts, administration, analytical, Hertfordshire