Carer Support Adviser (Helpline)

Fixed-Term Contract until May 2026

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Carer Support Adviser (Helpline) your responsibilities would include:

• To work within our busy Carers Helpline team, providing information and advice to carers on the telephone.
• Be the first point of contact for carers and professionals, you will be required to provide tailored information, advice, and guidance in undertaking a proportionate assessment of carers’ needs and, where appropriate, assist with support planning.

About you

To be successful in this role you will need:

• Good communication and listening skills
• Empathy and compassion
• To work positively with a range of people who may be struggling in their caring role.
• At least 6 months of experience in providing support over the telephone in a Helpline or call centre setting
• An overview of health and social care, particularly relating to adults and carers.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

Please follow the link to apply https://www.carersfirst.org.uk/

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process

All successfully shortlisted candidates will be contacted directly and invited to interview – interview date 17 September 2025.