Case Management Officer Disrepair

Title: Case Management Officer – Disrepair

Contract Type 35 hours per week. Fixed term contract 12 months

Salary: £37,451 to £40,000 per annum dependant on experience (London Weighted) £33,688 to £36,237 per annum dependant on experience (National)

Grade: 7

Reporting Office: London, Stratford or Manchester Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: 8 to 4pm or 9 to 5pm Monday to Friday

Closing Date: Monday 4th May 2026 at 11pm

Interview Process : Candidates who are successful at first interview will be invited to an assessment centre in May at our office at West Ham Lane.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Please click here for the role profile - Disrepair Case Management Officer.docx

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Join our Maintenance Operations Team at L&Q:

This is an exciting time to join the disrepair team, as new projects and enhanced processes are being introduced to strengthen how legal disrepair cases are managed and resolved. These improvements create an opportunity to be part of a progressive service focused on efficiency, compliance, and better outcomes for residents.

The Case Management Officer plays a critical role in managing legally escalated disrepair cases from notification through to resolution. Acting as the central coordinator and advocate for residents, you will ensure each case is handled proactively, in line with legal, requirements, pre-action protocols, and organisational policies

If this sounds like you, we would love for you to apply!

Your impact in the role:

You will work closely with legal, surveyors, contractors, and internal stakeholders to ensure timely inspection, accurate documentation, record keeping, and effective delivery of remedial works. Maintaining strong oversight of each case, you will manage deadlines, mitigate risk, and ensure all actions are clearly recorded to support legal compliance and decision making.

By providing clear communication and consistent update, you will support residents through wat can often be a complex and sensitive process, ensuring their concerns are addressed professionally and empathetically. Your work will directly contribute to reducing legal exposure, improving case outcomes, and achieving performance targets, while delivering a high-quality, resident-focused disrepair service.

What you'll bring:

• Knowledge of housing disrepair
• Experience of working within housing repairs and maintenance
• Proven ability to manage complex cases end to end
• Communication skills – strong resident-focused, managing expectations
• Decision making with a focus on regulatory compliance, risk management and continuous service improvement
• Working with different IT systems including client systems
• Stakeholder engagement and collaboration

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!