Case Manager (Enable/Registration), HEO, Perm, Liverpool/ Newport

Job summary

• Do you enjoy working in a continuous learning environment involving complex issues?
• Are you able to work at pace - analysing information, and making well-reasoned decisions?
• Can you explain things clearly and accurately both verbally and in writing?
• Are you able to work well independently and also find your place in an established team?

Job purpose

As a Case Manager, you will contribute to the delivery of the Charity Commission’s statutory functions through the management of complex and high-risk regulatory casework. You will make risk-based decisions within a legal and policy framework, ensuring that the Commission’s powers are exercised lawfully, proportionately and effectively.

Working within Registration or Regulatory Authority, you will manage a varied caseload and be responsible for delivering high-quality regulatory outcomes that support public trust and confidence in charities. You will exercise sound judgement, analyse complex information and make timely decisions in accordance with charity law, Commission policy and the Commission’s risk framework.

You will typically manage the more complex, higher-risk or novel cases within your area of responsibility. You will gather, assess and analyse information from a range of sources to inform evidence-based regulatory decisions and, where required, prepare recommendations, briefings and submissions for senior managers and governance forums.

You will engage with trustees, professional advisers, applicants and other stakeholders, gathering and assessing information to inform regulatory decisions. Depending on the nature of the work, this may include assessing whether organisations meet the legal definition of charity, including determining charitable status and public benefit, or assessing applications for regulatory consent or authority. You will provide regulatory advice and guidance, and where appropriate exercise statutory powers to enable charities to operate effectively and within the law.

The role requires high standards of written work and strong verbal communication skills, with a focus on robust decision-making, providing advice and guidance to external stakeholders and colleagues, and promoting quality, consistency and continuous improvement. You will be solution-focused, able to work independently within a wider team, and comfortable operating in a digital environment.

You will provide technical oversight, coaching and mentoring to Executive Officer (EO) colleagues within your areas of expertise and, where required, may also line manage EO or Administrative Officer (AO) members of the team. You will support the consistent application of policy, guidance and quality standards across the team whilst promoting a positive and supportive workplace culture.

Please see JD for full job purpose

Job description

Key responsibilities:

• Manage a varied and complex caseload in accordance with charity law, Commission policy and the Commission’s risk framework.
• Manage complex, novel or higher-risk casework within your area of responsibility, seeking specialist advice and escalating issues where appropriate.
• Make effective, evidence-based decisions and recommendations within a legal and policy framework, exercising sound judgement and proportionality in determining appropriate regulatory outcomes.
• Assess and analyse information from a range of sources to support statutory decisions, including determining charitable status and public benefit for Registration cases, and assessing regulatory permissions, legal authorities or other statutory matters for Regulatory Authority cases.
• Apply the Commission’s risk framework appropriately to inform decision-making and regulatory action.
• Engage with trustees, applicants, advisers and other stakeholders through written, verbal and digital channels, providing advice, guidance and clear explanations of decisions and requirements.
• Take action and, where appropriate, exercise statutory powers to ensure charities comply with their legal duties and responsibilities.
• Work effectively with colleagues across the Commission, seeking and applying specialist legal, accountancy or technical advice where required.
• Prepare briefings, recommendations, governance submissions and other material for senior managers and decision-making forums where required.
• Maintain accurate and complete case records, ensuring compliance with information management, security and quality standards.
• Provide technical oversight, mentoring, coaching and constructive feedback to colleagues, supporting the consistent application of policy, guidance and quality standards.
• Where required, line manage EO or AO staff, supporting their performance, wellbeing, development and delivery of quality outcomes in line with Commission policies and Civil Service values.
• Build effective working relationships with colleagues and external stakeholders, including professional advisers, regulators, government departments and sector partners, to support the delivery of effective regulatory outcomes.
• Personally contribute to departmental performance, quality and continuous improvement objectives, while investing in your own professional development and supporting the development of others.
• Keep up to date with developments in charity law, regulation and emerging sector issues relevant to your area of responsibility.

The role may require occasional travel within England and Wales.

Person specification

Essential Criteria

Ability:

• Ability to make, and accurately document, effective and reasoned decisions within a legal and policy framework.
• Ability to analyse complex and detailed information to identify relevant risks and determine appropriate regulatory outcomes.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly and accurately to a range of audiences.
• Ability to build effective working relationships and collaborate with colleagues and stakeholders.
• Ability to manage a complex workload, prioritise competing demands and deliver to agreed standards and deadlines.
• Ability to provide technical oversight, coaching, mentoring, advice and constructive feedback to support colleagues’ development and performance.
• Ability to support and, where required, line manage staff, setting clear expectations and promoting wellbeing, development and high performance.
• Ability to take responsibility for personal development, learn from feedback and apply learning effectively.

Experience:

• Experience of conducting complex regulatory or casework activities involving the gathering, assessment and analysis of information to inform evidence-based decisions and regulatory outcomes.
• Experience of managing a significant workload with competing priorities while maintaining quality and meeting deadlines.
• Experience of working collaboratively across teams and building effective professional relationships.
• Experience of communicating professionally in potentially challenging situations and managing expectations to achieve constructive outcomes.
• Experience of supporting, coaching, mentoring or developing colleagues.
• Experience of preparing recommendations, briefings or submissions to support decision-making.

Technical:

• Operational knowledge of risk assessment and risk management principles.
• Knowledge of charity law, regulatory frameworks or similar legal and regulatory environments.
• Understanding of the challenges, risks and issues that can affect charities and those who run them.
• Competent user of Microsoft Office applications and digital case management systems.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £36,446, Charity Commission contributes £10,558 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us.

We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28.97%), far more than in the private sector, and a flexible, family-friendly environment. Additionally you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
• The trustees we partner with and advise.
• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Visa Sponsorship

Please note that we are currently unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for this post, you must complete an online application with the following:

• A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
• A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

We will assess your CV and Personal Statement against the Essential criteria for the role.

At interview and we will assess you against as set presentation/Task and the following Behaviours at interview:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Interview Arrangements

Interviews will be taking place via MS Teams

The sift is due to take place on the 05/11/2026

Interviews will be taking place on 17th and 18th November 2026

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then/ probe further /and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

Behaviours:

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

Reasonable Adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Reserve Lists:

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying:

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Sarah Denby
• Email : Recruitment@charitycommission.gov.uk

Recruitment team

• Email : charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Further information

The Charity Commission’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrselfservice@charitycommission.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here.

Attachments

Case Manager (Enable) JD - Opens in new window (pdf, 217kB)Benefits Opens in new window (pdf, 169kB)Benefits - Welsh Opens in new window (pdf, 170kB)